Service Directory

This guide can help people find out what Provincial Government programs and services are available. Programs are listed within seven major groups:

• Financial Help
• Housing, Shelter and Home Supports
• Education and Learning Help
• Employment (Job) Supports
• Medical, Health and Wellness
• Justice and Legal Services
• Other Services

A peer support service run by and for 2SLGBTQIA+ people in Newfoundland and Labrador.

Monday - Friday, 1:00 - 5:00 p.m. and 6:00 p.m. - 12:00 a.m. Midnight.

Saturday-Sunday, 6:00 p.m. - 12:00 a.m. Midnight.

Call or text 1-866-230-8041

A 24/7 emergency telephone service that responds to emergencies that require assistance form the police, fire department, or ambulance.

Alcoholics Anonymous is a fellowship of people who share their experience, strength and hope

with each other that they may solve their common problem and help others to recover from alcoholism.

The only requirement for membership is a desire to stop drinking.

For meeting information, call (709) 579-6091, or visit https://area82aa.org/find-a-meeting.

To download the AA Meeting Guide app, visit https://www.aa.org/meeting-guide-app.

If you need to talk with someone immediately, call the AA toll free helpline 24/7 at

1-888-579-5215. Individuals located in the St. John’s region can dial 579-5215.

If there is no one available to answer your call, you can choose to leave a message,

and your call will be returned as soon as someone is available.

Parenting Across Cultures
Parenting across Cultures is a two day workshop targeted towards newly arrived parents. This workshop provides parents with information about the child protection system and relevant Canadian laws. The sessions also cover healthy relationships and violence, discipline, supervision of children, daily routines and the importance of school for children. All Government Assisted Refugees and Privately Sponsored Refugees who are eligible for this workshop will be invited to attend once they are settled in their permanent accommodations.

Mommy and PALS
Mommy and PALS is a group offered by our Community Connections and Social Work teams for stay at home moms and their young children. This group brings together stay at home mothers to socialize and learn new skills. During these groups activities could range from learning something new such as baking and sewing or bringing in a guest speaker from a local community organization. This group is offered to all Government Assisted Refugees and Privately Sponsored Refugees.

Healthy Baby Club and collaboration with Refugee Health Clinic
The Association for New Canadians works very closely with the Refugee Health Clinic (RHC). The RHC is located in St. John’s and many new arrivals will be patients at the clinic. ANC staff liaise with the public health nurse on site to ensure clients’ needs are being met. The support the clinic provides to families and parents could range from health checkups to prenatal and newborn appointments. The RHC works very closely with settlement staff at the ANC and will send referrals to the appropriate department if there is something we need to follow up on.

The Healthy Baby Club is supported by our public health nurse at RHC. This group provides prenatal nutrition and education to parents/families who are clients at ANC. This program promotes healthy pregnancy and healthy newborns. The public health nurse will also communicate with ANC social workers on new pregnancies so the social workers can complete an application to Mother Baby Nutrition Supplement.

ANConnect (for any newcomer, not specific to parenting)

ANConnect is a free, virtual mental health counselling service. ANConnect offers brief, single session counselling to adult newcomers across Newfoundland and Labrador. This service is for any newcomer regardless of their immigration status or where they call home.

Newcomers Guide:
This guide is intended for newcomers settling in Newfoundland and Labrador (NL), Canada and contains basic information about:

• information for parents, children and youth
• what should be the first steps to take when you have just arrived
• essential Canadian documents and how to obtain them
• elementary aspects of everyday living in Canada and on the Island

This information will help you settle easier and faster, so you can enjoy your new environment and participate in society to your fullest potential

Link: https://www.ancnl.ca/newcomers-guide/information-for-parents-children-youth/#

A provincial charitable organization dedicated to promoting the development of individual , lifelong, and community-based supports and services for autistics, their families, and caregivers.

For more information, call the provincial office at (709) 722-2803.

An organization designed to support, educate and inspire those who suffer from Mental Illness.  Through community based programs such as support groups, workshops and youth programs  BDSS is successfully bringing together and strengthening the Mental Health community.

Visit their Facebook page to learn more.

A safe, supportive place where children and youth can experience new opportunities, overcome barriers, build positive relationships and develop confidence and skills for life.

Burin Peninsula Voice Against Violence is one of ten regional coordinating committees funded by the provincial government’s Violence Prevention Initiative to assist with the coordination of violence prevention activities in the region.

This search facility can be used to help you find a Canadian Certified Counsellor (CCC) for counselling/psychotherapy services. These professionals have obtained our CCC designation and are recognized by CCPA as qualified to provide counselling services in Canada.

Find a Counsellor

An extensive network of programs and services that actively reach out and serve local communities throughout the province. Service include emergency and disaster, first aid and CPR, health equipment loans, nutrition and transportation, swimming and water safety, violence, bullying and abuse prevention. Emergency services are available 24/7.

Visit https://www.redcross.ca/about-us/contact-us

Provides clients, families and other referral sources with one central phone number to call directly for information and self-referral to various mental health and addictions services in the St. John’s region

Choices for Youth is an organization based in St. John’s that serves the needs of youth.  They provide Housing/Housing/Shelter as well as various support programs for young people ages 16-29.  For more information, please visit www.choicesforyouth.ca

A specialized mental health service that offers sexual education as well as assessment and treatment of sexual difficulties for adults, individuals and/or couples

Counsellors are available to support individuals who have mental health or substance use concerns as well as family and friends who are affected.

Counsellors aim to match treatment intensity to each individuals’ unique journey of mental wellness and recovery.

Our counselling teams may include Social workers, Nurses, Psychologists, Occupational Therapists and other professionals.

Eastern Central Western Labrador-Grenfell

Provides free financial counselling focused on a client's particular needs.  The goal is to provide consumers with a sense of financial well-being through counselling and education.

A provincial eight week holistic group treatment program for adults with a major psychiatric illness.  This group assist clients in gaining knowledge and insight into their illness and empowers them to make positive changes in their life.  To learn more about this group visit the website listed.

Provides leadership in provincial policies and programs related to mental health and addictions in Newfoundland and Labrador.

A 24/7 helpline for individuals experiencing domestic violence.

This province-wide, toll free number (1-888-709-7090) will detect the region where the caller is located and immediately connect them with one of ten transitions houses that are part of the Transition House Association of Newfoundland and Labrador.

The caller is then able to immediately speak with a trained professional who will assist them directly, or connect them to the appropriate service or organization in the community, including women’s centres, Violence Prevention NL organizations, government departments, or medical and policing services.

Call or text 1-888-709-7090

A leadership advocacy group dedicated to promoting research and providing public support services and information about matters related to eating disorders, including information on available treatment services for individuals and families who experience disordered eating.

For more information, call 1-855-722-0500 or visit Eating Disorder Foundation of NL (edfnl.ca)

A 24/7 service of the Newfoundland and Labrador Housing Corporation for anyone experiencing homelessness.

Call 1-833-724-2444.

End Homelessness St. John's (EHSJ) exists to prevent and end homelessness in St. John's. Working collaboratively with community and public systems’ stakeholders, EHSJ leads the coordination and integration of system-wide planning to ensure St. John’s can become the next community in Canada to end homelessness.

FASDNL is a pan-provincial organization working to educate, provide supports and resources, and raise awareness about fetal alcohol spectrum disorder (FASD). FASDNL provides FASD training and offers a monthly group for parents and caregivers. Visit www.fasdnl.ca

A 24/7 Help Line that provides immediate, culturally competent, telephone crisis intervention, counselling, and online chat support for all indigenous peoples across Canada.

Call 1-855-242-3310 or visit www.hopeforwellness.ca

Flexible Assertive Community Treatment (FACT) teams provide treatment of illness and symptoms, hands-on assistance with daily living activities and recovery support for individuals, usually over the age of 18 years, with serious mental illness and concurrent disorders. FACT strives to ensure continuity of care and prevent unnecessary admissions to hospital by providing intensive services for individuals within their communities through assertive community outreach. To learn more about FACT in your region, please call:

There are 5 FACT teams located in the Eastern region;  Two in St. John's, One in Rural Avalon, One in Clarenville and one on the Burin Peninsula

St. John’s 709-777-3974
Rural Avalon 709-945-6513
Peninsulas 709-466-5723
Burin Peninsula 709 279-7900

This is an inpatient unit to serve clients over the age of 65 who require assessment, treatment, and diagnoses for a new onset of a psychiatric illness or new onset of cognitive decline. The unit also provides assessment and treatment for clients of any age who have a diagnosed dementia with challenging psychiatric or behavioral symptoms. Clients can be admitted to this unit via the Waterford Hospital's emergency room, direct admission via psychiatrist outpatient clinics, or upon referral from psychiatrists, family doctors, or nurse practitioners.

Grace Sparkes House located in Marystown, Newfoundland provides safe, supportive accommodations to women with or without children who are fleeing family violence.

Operating as 10 bed emergency shelter, Grace Sparkes House provides a free, confidential service to women and children for a six-week period. Our staff work from a supportive approach providing women with many options for counselling, safety planning, legal/court support, referrals/advocacy, housing and information about violence against women. Grace Sparkes House is a 24 hour service and we can be reached at any time through our toll free crisis line 1-877-774-4957.

St. John's Homestead Inc. is a homelessness/rooflessness non-profit organization based in St. John's, NL.  The corporation has two programs that operate through a lived expertise and harm reduction lens.  The Homestead Program services St. John's and Metro, while Homestead Rural is province wide.  Both programs deliver low barrier, self determined, and trauma-informed housing services to individuals 18+ who are experiencing or at risk of homelessness.  Referral for St. John's Metro are accepted vie the NL Housing Corporation.  Referrals for other areas are accepted from rural community partners

Provides specialized inpatient addictions treatment services for youth between the age of 12 - 18 years.  Following an assessment by a physician, admission is available when a person’s needs cannot be safely met in community. Services include assessment, diagnosis, treatment and connection to treatment and supports after discharge.

Provides opportunities for the rehabilitation of people involved in the criminal justice system through program interventions, public education, crime prevention strategies, and restorative justice principles.

Fellowship for individuals identified as lesbian, gay, bisexual, transgender, queer and questioning ages 16-25.

Facilitated by trained staff, peer groups follow a set structure, offering consistency and positive reinforcement of living within recovery. Delivered from a holistic approach, our wide range of group topics include discussions on issues such as isolation, medication and finances and also include engagement through food, art and music. Our peer groups are available virtually across the province and in-person in the Metro St. John’s Area, Grand-Falls Windsor, and Stephenville.

Ever expanding, peer support is now delivered in a variety of locations within our communities including during public events as well as at hospitals and places of work. If you’d like to connect with a Peer Supporter in your community, please contact us.

Virtual Peer Group Support
Tuesday & Thursday @ 6:00 – 8:00
Group Topic: TBD

St. John’s Metro In-Person Peer Group Support
Wednesday @ 6:00 – 7:30
Group Topic TBD

Non-emergency, non-crisis telephone support and referral service. Operated by trained peer supporters.

Available daily, 10:00 a.m. - midnight.

1-855-753-2560

- Warmline hours are 10am-12am
- Peer Virtual Group is Tuesday 6-8
- Family Virtual Support Group is Thursday 6-8

The Court is designed to provide an increased level of support, both medical and community based, to accused persons appearing before it. The Mental Health Court is based on the recognition that certain offenders who suffer from a mental disorder may commit offences as a consequence of their mental disorder or due to lifestyle issues related to their mental disorder such as inadequate or inappropriate housing, lack of employment, lack of support, noncompliance with medications and inappropriate self medication with alcohol or drugs. Health care professionals and corrections personnel provide medical support and community based support to the individuals who are accepted into the Court.

The Parent-Child Mother Goose Program® is a group experience for families with babies and young children. The program focuses on introducing participants to the pleasure and power of using rhymes, songs and stories in their everyday lives. The Parent-Child Mother Goose Program® is a preventative, early intervention program that nurtures the attachment between parent and child.

For more information email: info@mothergoosenl.ca

MUN Sexual And Gender Advocacy. A safer space for everyone LBGTQ+ and ally on and off campus.

Naomi Centre is an emergency shelter that offers safe and supportive temporary housing for women aged 16-30 within a harm reduction model. Our staff provide supportive counselling services and support is also provided to former residents of Naomi Centre.

We accept self-referrals or referrals from others including health care providers, family counselling agencies, government departments, or family and friends of individuals needing emergency housing.

Fellowship of individuals living with drug addiction. For schedule information and access to online groups in Newfoundland and Labrador, please visit http://www.nlareana.ca/

Community agency offering programs (neurocognitive rehabilitation), supports, and outreach (including advocacy, education, and awareness) throughout the province for persons with neuropsychiatric conditions/brain injury. Aimed at preventing brain injury and supporting persons living with and affected by neuropsychiatric conditions/brain injury.

The Newfoundland and Labrador Public Libraries operates 94 libraries around the province.  Our materials on a wide variety of health topics are available on loan for free with a valid library card.  Our materials  may be available in several different formats such as regular print, eBooks and as audio-books.   You can apply for a library card online. Each library also has public computers that you can use to access the Internet.

NL Housing is a provincial Crown Corporation which operates under the authority of the Housing Corporation Act. It is governed by a Board of Directors appointed by the Lieutenant-Governor in Council. The Board represents different geographic areas and interest groups and reports to the Government of Newfoundland and Labrador through the Minister of Children, Seniors and Social Development and Minister Responsible for the Newfoundland and Labrador. NL Housing's clientele consists of individuals and families with low-to-moderate incomes who require assistance in accessing or maintaining safe, adequate and affordable housing. The programs delivered serve renters, homeowners, those at risk of, or who are experiencing, homelessness and distinct populations whose housing needs are particularly acute, including persons with disabilities, persons with complex needs, seniors, youth, victims of intimate partner violence and Indigenous persons.
NL Housing offers a diverse range of programs across the housing continuum to meet the needs of clients, including:
• Operation and maintenance of the Corporation's 5,575 public social housing units throughout the Province to over 12,000 low-income clients.
• Partner-Managed Housing Program that provides financial and technical support to partner-managed and cooperative housing providers offering subsidized housing to over 1,600 low to moderate income households throughout the province.
• Rental Supplement Program that provides rental assistance to low-income households in private accommodations which assists over 2,000 lowincome individuals secure affordable housing.
• Home Repair programs that provide financial assistance to over 1,400 low-income homeowners to complete much needed repairs to their homes, improve accessibility or to make energy efficiency improvements.
• Supportive Living Program that provides grants to non-profit organizations to provide services and supports or build community capacity towards addressing and preventing homelessness. In 2019-20, this program funded 22 partner organizations to deliver 28 projects across Newfoundland and Labrador, supporting over 5,000 individuals.
• Emergency Shelter Program which manages a 24/7 toll free number to support individuals experiencing homelessness. NL Housing engages a range of non-profit and private shelter operators to respond to required emergency shelter placement for individuals experiencing homelessness and connect them to supports to secure permanent housing as quickly as possible. In 2019-20, over 1,000 individuals accessed services of this program.
• Transition Housing Program that provides funding to the Province's 10 transition houses to provide safe short-term accommodations, services and resources to support women and their children who are vulnerable for, at risk of, or have been subjected to intimate partner violence. In 2019-20, there were almost 850 admissions to this program.
Additional information about eligibility and access to programs and services offered by NL Housing, as well as the current mandate, can be found at the
Newfoundland and Labrador Housing Corporation website

For regional housing enquiries, other than application status, please contact your local regional office:

Avalon Regional Office:  709 724-3000
Corner Brook:  709 639-5201
Gander: 709 256-1300
Goose Bay:  709 896-1920
Grand Falls-Windsor:  709 292-1000
Marystown: 709 279-5375
Stephenville: 709 643-6826

Nobody’s Perfect (NP) is a nationally recognized parent support and education program for parents of children from birth to age five. It is a free and voluntary parenting program designed to meet the needs of parents who are new, young, single, socially or geographically isolated or who have low income or limited formal education offered in community Family Resource Centres throughout Newfoundland and Labrador.  As a strengths based program, it works with parents where they are, is based on what parents want to learn about while giving you and your child a safe place to meet others with children of the same age and with whom they share interests & concerns.  Programs are offered in person and virtually.

For more information contact: michellemurray@gov.nl.ca

O'Shaugnessy House provides safe, supportive accommodations to women with our without  children who are fleeing family violence in Carbonear and CBN area.

Crisis support available 24/7

Text support available at  782 821-7463

The hubs provide rapid access to Suboxone and Methadone, and are also available to support community-based physicians, nurse practitioners, pharmacists, and counsellors.

Eastern

Central

Western

Labrador-Grenfell

This Facebook support group is for parents/primary caregivers of LGBTQ kids and youth - with a particular focus on support for parents with kids who are gay, lesbian, bisexual, pansexual or questioning their sexuality. This group is private and only people in the group can see who is a member or what is posted. If you are interested in joining this group simply click on “Join Group” and you will be asked a few screening questions or email parentsoflgbtqyouthnl@gmail.com for more information.

Planned Parenthood Newfoundland and Labrador Sexual Health Centre is a non-profit charitable organization that promotes positive sexual health and 2SLGBTQIA+ inclusion through education, community partnership, information and services within an environment that supports and respects individual choice.

​Our sexual health clinics operate on an appointment-only basis. We do not hold walk-in clinics. However, pregnancy tests and peer support sessions are walk-in based.

In Newfoundland and Labrador, primary health care is typically a person’s first point of contact with the health care system. It includes a range of community-based services essential to maintaining and improving health and well-being throughout an individual’s entire lifespan.

If you have primary health care concerns, please contact your primary care provider (i.e. Family Doctor or Nurse Practitioner). If you don’t have a primary care provider, please register with Patient Connect NL here .  If you do not have access to online registration, please call 1-833-913-4679. Video Relay Service (VRS) calls are welcome. The information provided on Patient Connect NL will be used to plan and improve access to primary health care in Newfoundland and Labrador, with the goal of connecting individuals to a primary care provider as soon as one becomes available in their chosen area. More information on Patient Connect NL can be found here.

You can also visit Find A Doctor NL

For primary health care needs throughout NL please see the following Primary-Care-Resource.pdf (gov.nl.ca) .

 If you are looking for psychiatric services please talk to you primary care provider.  If you are experiencing a psychiatric emergency please visit you local hospital.

If you are looking for information about medication please call your local pharmacy or 811.

Support is available to women experiencing domestic violence. If you would like help with safety planning, or just to talk, there are women's centres in nine regions of the province. You can contact the one nearest you. If you are ready to leave a situation of domestic violence, there are Transition Houses all across the province who provide shelter to women and children fleeing violence. You can contact the provincial Transition House crisis line. If you are in immediate danger, please call 911

Psychiatric emergency services are available in any emergency department.  The emergency department is staffed on a 24-hour basis.  A health professional, such as a Doctor or Nurse, assess all patients who present with mental health and addiction concerns.  The department also has access, when needed, to 24-hour, on-call coverage by a Psychiatrist or psychiatric staff.

Visit the emergency department nearest you.

oerateSa therapeutic riding program to help Newfoundland and Labrador children grow and develop despite physical, cognitive and emotional disabilities – all through horseback riding.

The Regional Opioid Dependence Treatment Hub has options available for concerns related to opioid use or wanting help to reduce physical, mental and emotional withdrawal symptoms. The ODT program offers Suboxone, Methadone, withdrawal support, counselling support, family support, links to resources, and free Naloxone. For more information you can call directly to 709 752-4478

Serving women for whom sex work is an occupation and women who are not in the industry by choice in our area. We support anyone with lived experience in the sex industry.

Call or text (709) 771-7171 anytime.

Visit their Facebook page or website at sjwomenscentre.ca/programs/SHOP

A specialized mental health service that offers sexual education, as well as assessment, treatment of sexual difficulties for adult individuals and/or couples.  Call (709) 777-5074.

Single Parent Association of Newfoundland and Labrador provides supports, through a Foodbank, Employment Support Program, Back to School and Christmas projects, to single parent families in our province. This approach enables single parents to regain control over their lives for the empowerment of themselves and their children.

For more information please contact: span@spanl.ca

A part of the Community Youth Network – a provincial network aimed to engage youth, primarily 12 – 18, and up until 30 years of age, through provision of appropriate programs and services that support wellness, primary needs, learning, skill development and civic engagement.The SPLASH Centre also creates a hub to help increase community capacity within the region with access to community partners and additional services.

A  registered charity based in St. John’s that provides services to adults who face mental health challenges, addictions, trauma, poverty, homelessness, criminal justice involvement, low literacy, and long periods of unemployment.

Telephone and/or online programs for youth, ages 3-17 years old, and their families, experiencing behavioral or mental health problems.

Call 1-866-470-7111 or visit www.strongestfamilies.com

Offers a safe and supportive environment for those who have lost someone to suicide to share their experiences.

Take Home Naloxone Kits are for individuals who are at risk of an opioid overdose and for their friends/family who might witness an overdose:

• Call 911 right away if you think that someone is having an overdose
• Naloxone is a temporary medication that can save a life in the event of a fentanyl or other opioid overdose
• Naloxone Kits are free and instruction is provided

 Find a Naloxone Kit near you:

• Call 811 and a Healthline nurse will provide you with a contact number and location. The URL below provides a listing of distribution sites.

Service centre committed to building community, promoting equality and providing nourishment for those seeking respite from isolation and loneliness. Provides a place where people come when they have nowhere else to go and offers a safe place to sit, eat, shower or talk. Call  709-753-3234 or visit the website to learn more:  The Gathering Place – St. John’s (kindnesswanted.ca)The Gathering Place is a community resource centre that provides meals, clothing and a place to socialize for individuals in need. Services are available  to individuals, aged 25 and older.

Provides a drop-in social centre for adult consumers of mental health services in St. John's and area.

Supports individuals primarily 16 years and over, and is inclusive of all genders and gender expressions through a series of programming:

• Education (youth16-29 yrs.) - provides foundational literacy and numeracy & GED preparation & testing,
• Street Reach (16 & Older) - Drop in & Street Based outreach services grounding in harm reduction.  Also provides one-on-one individualized services through a referral process to assist with a number of challenges including but not limited to housing & homelessness, mental health and substance use, justice, and social inclusion.
• C.A.S.E.Y. (Coalition Against the Sexual Exploitation of Youth) - Provides youth prevention groups, training & awareness activities.
• Blue Door Program (14 - 29 years) - provides intensive one-on-one & group supports to individuals seeking support to leave experiences in the sex trade.
• Directory of Services - has developed and extensive list of community resources.  This directory is updated annually and is available here https://www.thrivecyn.ca/wp-content/uploads/2022/03/2021-Directory_Revised.pdf 

Trans Lifeline provides trans peer support for our community that’s been divested from police since day one. We’re run by and for trans people.

Specialized, group-based counselling services for adults experiencing complex symptoms as a result of traumatic life events. Various therapies are used to assist individuals with managing trauma impacts and symptoms.  Hours of operation: 8:30 a.m. to 4:30 p.m., Monday – Friday, For more information, call (709) 752-4919.

Community agency providing support to individuals involved in the justice system seeking support to integrate within the community.

For more information call (709) 754-1010 or visit their website www.turningsnl.com

Provides services and supports for all individuals with a Developmental Disability and their families in the St. John's and surrounding areas

Violence Prevention East was formerly known as Eastern Region Committee Against Violence or ERCAV. It is a non-profit, volunteer committee, made up of individuals from both government and community. They meet regularly in the Clarenville-Bonavista area of NL to discuss issues relating to violence.
Violence Prevention East encourages a community approach to violence prevention.

Provides a variety of Level 4 - Group Care and support services to children and youth ages 8-18 who are involved with Child, Youth and Family Services or Youth Corrections

A safe place to stay, at no cost, and necessities provided. Accommodation in a communal living setting for up to six weeks. Supportive counselling by experienced, non-judgmental staff, as well as help with securing housing, finances, legal issues, and referrals to other agencies and supports.

24 hour crisis line: 1 -866-634-4198 to speak with a crisis worker.