Substance Use/Addiction

In addition to being an access point, 811 is also an e-mental health tool, confidential and free, and staffed by experienced Registered Nurses. It is available to all residents of Newfoundland and Labrador any time, day or night.

811 HealthLine nurses are available 24/7 to listen, provide support, and connect you to health services in your area. If you are experiencing a mental health and addictions crisis, need support, or are looking for health information, call 811.

811 HealthLine nurses can answer questions you may have about health-related topics that include but are not limited to:

  • Chest pain
  • Vomiting
  • High blood pressure
  • Diarrhea
  • Abdominal pain
  • Headache
  • Diabetes
  • High or low blood sugar
  • Rectal bleeding
  • Heart rate/heartbeat questions
  • Dizziness
  • Children’s health
  • Prostate cancer
  • Cancer screening
  • Sexually transmitted infection
  • Elder abuse
  • Early disease detection
  • Stress
  • Smoking
  • Substance abuse
  • Postpartum
  • Abuse
  • Gender and Identity

 

  • Vomiting
  • Anxiety
  • Swelling
  • Rash
  • Reflux
  • First aid
  • Disease prevention
  • Blood test questions
  • Screening
  • Allergies
  • Irregular periods
  • Post-surgery questions
  • Depression
  • Bullying
  • Pregnancy
  • Mental health crisis
  • Suicide
  • Flu
  • Dementia
  • Bipolar Disorder
  • Anger
  • Grief and Loss
  • Parenting

Mental Health & Addictions Crisis Calls: Effective May 2, 2022 services traditionally offered through the Provincial Mental Health Crisis Line will now be provided by the 811 HealthLine. Individuals in need of crisis response or mental health and addictions support can simply dial 811, day or night, to speak with a registered nurse who is a trained crisis intervener.

Nurse Practitioner Virtual Care Service: This service can prevent unnecessary emergency room visits for non-emergent issues. Appointments are available everyday 8 a.m. to 8 p.m., including weekends at no cost to any individual. The nurse practitioner can communicate over the phone or through videoconference. Individuals can book an appointment by calling 811 or using the 811 NL HealthLine app, free through the Apple and GooglePlay app stores.

Dial a Dietician: Dial a Dietician offers evidence-based healthy eating advice and is delivered by local dietitians by calling the NL HealthLine 811 or emailing a dietitian on the 811 HealthLine website. Dial-a-Dietitian connects residents directly to a dietitian; No referral from a health care provider is needed.  This service is available 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., Monday to Friday.

If you use “Voice over Internet Protocol (VoIP)” or web-enabled telephone services like Canada VRS, Skype or Google Talk, 811 may not connect. Instead, call 1-888-709-2929 to reach the HealthLine. Out of Province cell phones will not connect to 811. Please use a landline.

Text option in the 811 HealthLine app is available ONLY for use by Deaf or hard-of-hearing callers and persons with communication difficulties who live within Newfoundland and Labrador. Register to text with a registered nurse using the 811 NL Healthline app. Download for free from the Apple and GooglePlay app stores.

 

Telephone
811 or 1-888-834-1252 (VRS)

The Al-Anon Family Groups are a fellowship of relatives and friends of those with alcoholism who share their experiences, strength, and hope.

Visit http://www.al-anonandalateen.nl.ca/index.html for local meeting listings.

Address
3 Blackmarsh Rd,
St. John’s, NL
A1E 1S2
Telephone
(709) 722-2666
Google Maps

Alcoholics Anonymous (AA) provides peer support for those concerned about their drinking. A listing of provincial AA meetings are available at https://area82aa.org/find-a-meeting  You can also attend AA meetings online online at https://www.aaonline.org.

There is also an AA Help Line Monday – Friday, 2:00 p.m. – 8:00 p.m. 1-709-579-5215.

 

 

Address
183 Kenmount Road,
Suite 117,
In the U-Haul Building
Telephone
(709) 579-5215
Google Maps

Facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness.

For more information, call (709) 753-8550, or email office@cmhanl.ca or visit Canadian Mental Health Association Newfoundland & Labrador | CMHA-NL (cmhanl.ca)

Address
603 Topsail Road
St. John’s, NL
A1E 2E1
Telephone
(709) 753-8550
Fax
(709) 753-8537
Google Maps

A specialized counselling program for individuals who are experiencing both mental health and addictions issues with significant impairment in functioning and/or high level of distress.

Telephone
(709) 777-5074

Triage line for community-based services, available 8:30 am to 4:30 pm, Monday to Friday.

Mental Health and Addictions triage is a process to provide quick assessment and timely access to an appropriate mental health and addictions health professional.  Central Health’s health professionals have backgrounds in social work, occupational therapy, nursing and psychology. Using this toll free triage line, persons needing mental health and addictions services can call to refer themselves. Health care providers or other referral sources may continue to refer clients through mail, fax or phone.

Telephone
1-844-353-3330

Provides clients, families and other referral sources with one central phone number to call directly for information and self-referral to various mental health and addictions services in the St. John’s region

Address
80 Charter Ave Building 532, St. John’s, NL A1A 1S5, Canada
Telephone
(709) 752-8888
Google Maps

Choices for Youth is an organization based in St. John’s that serves the needs of youth.  They provide Housing/Housing/Shelter as well as various support programs for young people ages 16-29.  For more information, please visit www.choicesforyouth.ca

Address
261 Duckworth St, St. John’s, NL A1C 1G9, Canada
Telephone
(709) 754-0446
Google Maps

Counsellors are available to support individuals who have mental health or substance use concerns as well as family and friends who are affected.

Counsellors aim to match treatment intensity to each individuals’ unique journey of mental wellness and recovery.

Our counselling teams may include Social workers, Nurses, Psychologists, Occupational Therapists and other professionals.

Eastern Central Western Labrador-Grenfell

Provides leadership in provincial policies and programs related to mental health and addictions in Newfoundland and Labrador.

Address
1st Floor, Confederation Building – West Block
St. John’s, NL A1B 3R4
Telephone
(709) 729-3658
Fax
(709) 729-4429
Google Maps

Doorways provides rapid access to mental health and addictions counselling services ‘one session at a time’. While most locations offer a drop-in service, some locations provide same-day, next day, or appointments by phone. Drop-in counselling services are available without an appointment or referral.

If further counselling is required, staff will work with you to provide access to additional services and supports.

Doorways is not an emergency service. In a medical emergency, call 911. In the case of a mental health or addictions crisis call 811, or proceed to the nearest emergency department.

To find Doorways in your area, click on your region below or call 811 and a Healthline nurse will provide you with a contact number.

Eastern Central Western Labrador-Grenfell

A group of healthcare professionals offering regional clinics to assess and diagnose Fetal Alcohol Spectrum Disorder based on the Canadian guidelines for diagnosis. The Regional FASD coordinator coordinates diagnostic clinics in the region and provides support to families, as well as training and education about FASD.

Address
Labrador Health Centre – Administration Building
227 Hamilton River Road
P.O. Box 7000, Station C
Happy Valley-Goose Bay
A0P 1C0
Telephone
(709) 897-2364
Fax
(709) 896-2726

Provides specialized inpatient addictions treatment services for youth between the age of 12 – 18 years.  Following an assessment by a physician, admission is available when a person’s needs cannot be safely met in community. Services include assessment, diagnosis, treatment and connection to treatment and supports after discharge.

Address
15 Lincoln Road
Grand Falls-Windsor
NL A2A 2E1
Telephone
(709) 292-8360
Fax
(709) 489-6810
Google Maps

Provides three-week inpatient treatment for men and women 19+ who are experiencing a substance use and/or gambling problem. Individuals must be referred by an addictions counselor or other community professional.

Address
35 Boones Rd, Corner Brook, NL A2H 7E5
Telephone
(709) 634-4506
Google Maps

A 24/7 telephone and texting support to children and youth, available in French and English. Youth can be anonymous and will receive professional counselling, information and referrals.

Call 1-800-668-6868 or text ‘TALK’ to 686868.

You can also visit KidsHelpPhone.ca for online resources or download the Always There App.

Telephone
1 (800) 668-6868

Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction

Address
50 Union Street
Grand Falls-Windsor
NL, A2A 2E1
Telephone
(709) 292-2246
Google Maps

The Mental Health and Addictions Systems Navigator helps individuals navigate and connect with mental health and addiction services in the province. If the navigator is unavailable, individuals can leave a voicemail and they will return the call.

Call 752-3916 or 1-877-999-7589; VRS calls are welcome or email barry.hewitt@easternhealth.ca

Monday to Friday, 8:30 a.m. – 4:30 p.m.

Contact
Mr. Barry Hewitt
Telephone
(709) 752-3916 / 1-877-999-7589

A service of Memorial University of Newfoundland and Labrador (MUN) for it’s students. The Counselling and Psychological Services at MUN Grenfell site in Corner Brook offers individualized personal counselling and health and wellness supports and is dedicated to helping students remain healthy and make good life choices while pursuing their academic goals.

Hours:

Monday to Friday, 9:00 a.m. – 4:00 p.m.

Address
Grenfell Campus, Memorial University of Newfoundland
20 University Drive
Corner Brook
Telephone
(709) 637-7919
Google Maps

The Nar-Anon Family Group is for those who know or have known a feeling of desperation due to the addiction problem of someone close to them.  Nar-Anon members share their experiences, strengths, and hope at weekly meetings.

Telephone
709 770-5213

Fellowship of individuals living with drug addiction. For schedule information and access to online groups in Newfoundland and Labrador, please visit http://www.nlareana.ca/

The hubs provide rapid access to Suboxone and Methadone, and are also available to support community-based physicians, nurse practitioners, pharmacists, and counsellors.

Eastern

Central

Western

Labrador-Grenfell

Telephone
811

Offering prevention and promotion services and information to individuals, families, communities, organizations and professional groups. For more information, contact the Regional Addictions Prevention/Mental Health Promotion Consultant Monday – Friday, 8:30 a.m. – 4:30 p.m.

Address
Labrador West Health Centre
1700 Nichol-Adams Highway
Labrador City, NL
A2V 0B2
Telephone
(709) 285-8236
Fax
(709) 944-3722
Google Maps

Support for individuals using opioids, family members, and health-care providers, including help for individuals navigating the system and connecting with support and services.

Call 1-844-752-3588 Monday to Friday, 8:30 a.m. – 4:30 p.m.

VRS calls are welcome.

 

Telephone
1-844-752-3588

The Recovery Centre in St. John’s is open to anyone in the province who is 16+ and needs help while withdrawing from alcohol, drugs and/or gambling.  (You may remember this service as “detox”, but things have changed).  We now have around-the-clock nursing support and can provide medication to help with your withdrawals as needed.  Once you start to feel better, we have a counsellor and meetings to support you as you begin your recovery.

Address
Building 532 Pleasantville,
80 Charter Avenue
St. John’s
Telephone
(709) 752-4980 / 1-877-752-4980
Google Maps

Assists individuals in reducing the risks related to substance use, and provides support, education and referrals required to enhance personal health

Address
47 Janeway Pl, St. John’s, NL A1A 1R7, Canada
Telephone
(709) 757-7927
Google Maps

A free, confidential service providing information, resources, advice, support and motivational counselling while you are working toward being smoke free. We also have a text message support program where you can receive a text per day for 12 weeks.

Hours of operation: Monday to Thursday 9:00 a.m. – 9:00 p.m., and Friday 9:00 a.m. – 5:00 p.m.

Call 1-800-363-5864 to speak with a quit coach, or visit www.smokershelpline.ca

Address
15 Pippy Place, 3rd Floor
St. John’s
Telephone
(800) 363-5864
Fax
(709) 726-2550
Google Maps

The Safe Works Access Program (SWAP) is a health promotion and education service for people who use drugs. SWAP provides safe drug using equipment throughout the province.

Our services include:

  • providing clean supplies for substance use
  • disposal of used equipment
  • support
  • referrals

Visit https://acnl.net/services/swap/, or call or text (709) 634-7927 for the West Coast and Labrador, or (709) 757-7927 for all other areas of the province.

Hours of Operation: Monday to Friday, 8:30 a.m. – 12:30 p.m. and 1:00 a.m. – 4:00 p.m.

Take Home Naloxone Kits are for individuals who are at risk of an opioid overdose and for their friends/family who might witness an overdose:

  • Call 911 right away if you think that someone is having an overdose
  • Naloxone is a temporary medication that can save a life in the event of a fentanyl or other opioid overdose
  • Naloxone Kits are free and instruction is provided

 Find a Naloxone Kit near you:

  • Call 811 and a Healthline nurse will provide you with a contact number and location. The URL below provides a listing of distribution sites.
Telephone
811

The Grace Centre is a provincial inpatient addictions treatment centre for male and female adults aged 18 years and older. It is a voluntary program for individuals who require a more intensive, structured program than can be provided on an outpatient basis.

The program consists of a 28 day treatment service that is holistic in nature and addresses the individual’s physical, social, psychological and spiritual needs through individual, group and family counselling. An extended stay may be available for extenuating circumstances.

The centre is staffed with a multidisciplinary team consisting of a physician, nurse practitioner, nursing, social worker, recreational therapy, occupational therapy, pharmacy, psychology and non-clinical support staff.

Address
50 Lady Lake Rd, Harbour Grace, NL A0A 2M0, Canada
Telephone
(709) 945-4500
Google Maps

The St. John’s Women’s Centre is dedicated to providing FREE women-centered, community-based programs delivered within a safe, non-judgmental, trauma-informed, caring environment. Programs include: individual drop-in counselling, group counselling for people experiencing IPV (Intimate Partner Violence), clothing boutique, tea time, and other holistic and social groups.

They also provide a Managed Alcohol Programa pilot project harm reduction program delivered from a housing-first and trauma-informed approach. This program aims to decrease harms and barriers associated with chronic alcohol use delivered to those for whom other treatment options are not appropriate or available.

For more information, call (709) 753-0220 Monday to Friday, 8:30 a.m. – 4:30 p.m

Or visit www.sjwomenscentre.ca or their Facebook page

Telephone
(709) 753-0220

Supports individuals primarily 16 years and over, and is inclusive of all genders and gender expressions through a series of programming:

  • Education (youth16-29 yrs.) – provides foundational literacy and numeracy & GED preparation & testing,
  • Street Reach (16 & Older) – Drop in & Street Based outreach services grounding in harm reduction.  Also provides one-on-one individualized services through a referral process to assist with a number of challenges including but not limited to housing & homelessness, mental health and substance use, justice, and social inclusion.
  • C.A.S.E.Y. (Coalition Against the Sexual Exploitation of Youth) – Provides youth prevention groups, training & awareness activities.
  • Blue Door Program (14 – 29 years) – provides intensive one-on-one & group supports to individuals seeking support to leave experiences in the sex trade.
  • Directory of Services – has developed and extensive list of community resources.  This directory is updated annually and is available here https://www.thrivecyn.ca/wp-content/uploads/2022/03/2021-Directory_Revised.pdf 
Address
807 Water Street, P.O. Box 26067
St. John’s, NL A1E 0A5
Telephone
(709) 754-0536
Google Maps

ACNL works to support individuals living with and/or affected by HIV/AIDS and/or Hepatitis C.  ACNL advocates for change while networking on a provincial, regional, national, and international level regarding HIV/AIDS and Hepatitis C issues. ACNL operates the Tommy Sexton Shelter and has 6 affordable housing units.

Call (709) 579-8656 or 1-800-563-1575 or visit www.acnl.net

Address
47 Janeway Pl, St. John’s
Telephone
(709) 579-8656 or 1 (800) 563-1575
Google Maps

Community agency providing support to individuals involved in the justice system seeking support to integrate within the community.

For more information call (709) 754-1010 or visit their website www.turningsnl.com

Address
21 Merrymeeting Road
St. John’s
Telephone
(709) 754-1010
Google Maps
U-Turn is a registered non-profit organization committed to assisting individuals and families with substance use disorder. The well-being approach at U-Turn, is based on lived and living experience of addiction and recovery. For information on U-Turn Drop-in hours, Recovery meetings, Naloxone Kits and training, and to schedule a one-on-one Peer Support session, please call one of the contacts below:

Tammy Bourne, Peer Support Lead (709) 597-0256

Jeff Bourne, Executive Director (709) 597-3236

Visit their website www.uturnaddictions.org

 

Address
46 Powell Drive, Carbonear
Telephone
(709) 595-3223
Google Maps

Provides support for youth ages 12-18, offering programs and services that focus on the needs of youth and assisting with the development of health families and communities.

Corner Brook / Bay of Islands: (709) 639-9676 Monday to Friday, 8:30 a.m. – 4:30 p.m.

Stephenville: (709) 643-5399 Monday to Friday, 8:30 a.m. – 4:30 p.m.

Port aux Basques: (709) 695-6901 Monday to Friday, 8:30 a.m. – 4:30 p.m.

Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction.

 

Contact
Baie Verte Peninsula Health Centre
Address
1 Columbus Drive
Baie Verte, NL AOK 1BO
FAX: 532-4632
Telephone
709) 532-5271

Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction.

Contact
Dr. C.V. Memorial Health Center
Address
PO Box 9,
Glovertown, NL A0G 2L0
Telephone
(709) 533-2372

Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction.

Contact
Lewisporte Community Health Centre
Address

PO Box 1209,
394-412 Main Street
Lewisporte NL A0G 3A0
Telephone
(709) 535-0906

Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction.

Contact
Dr. YK Jeon Kittiwake Health Centre
Address
PO Box 209
57-61 Main Street,
Badger’s Quay, NL AOG 1BO
Telephone
(709) 536-2405

Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction.

Contact
Green Bay Community Health Centre
Address
326 Main St,
Springdale, NL A0J 1T0
Telephone
(709) 673-4974

Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction.

Contact
St. Alban’s Community Health Centre
Address
PO Box 490 Cormier Avenue
St. Alban’s, NL A0H 2E0
Telephone
(709) 538-3738

Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction.

Contact
Notre Dame Bay Memorial Health Care Centre
Address
Hospital Lane
Twillingate, NL AOG 4MO
Telephone
(709) 884-1370

A service of Memorial University of Newfoundland and Labrador for its students.  SWCC offers individualized personal counselling and health and wellness supports and is dedicated to helping students remain healthy and make good life choices while pursuing their academic goals.

MUN Grenfell Campus – Corner Brook

Address
5th Floor University Centre, UC-5000
Memorial University of Newfoundland
St. John’s, NL
A1C 5S7
Telephone
(709) 864-8500
These hubs provide rapid access to Suboxone and Methadone, and are also available to support community-based physicians, nurse practitioners, pharmacists, and counsellors. Within Eastern Health Opioid Treatment Centres are located at:

St John’s

Building 532, 80 Charter Avenue
(709) 752-4478

Bell Island

2 Railroad Street
(709) 752-4478

The hubs provide rapid access to medication-assisted treatment (suboxone or methadone). Telehealth is an option to access the service. The regional Opioid Treatment Centres can also support community-based physicians, nurse practitioners, nurses, pharmacists and counsellors upon request.

Gander Central East Hub – 709 256-5667

Gambo Hub – 709 674-5373

Grand Falls-Windsor–Central West Hub – 709 489-8150

 

The hubs provide rapid access to Suboxone and Methadone, and are also available to support community-based physicians, nurse practitioners, pharmacists, and counsellors.

Corner Brook – 35 Boones Road (709) 634-4506

Stephenville – 127 Montana Drive (709)643-8740

Psychiatric emergency services are available in any emergency department.  The emergency department is staffed on a 24-hour basis.  A health professional, such as a Doctor or Nurse, assess all patients who present with mental health and addiction concerns.  The department also has access, when needed, to 24-hour, on-call coverage by a Psychiatrist or psychiatric staff.

Visit the emergency department nearest you.

The Regional Opioid Dependence Treatment Hub has options available for concerns related to opioid use or wanting help to reduce physical, mental and emotional withdrawal symptoms. The ODT program offers Suboxone, Methadone, withdrawal support, counselling support, family support, links to resources, and free Naloxone. For more information you can call directly to 709 752-4478

Telephone
709 752-4478

A health promotion and education service for people who use drugs that is offered by the AIDS Committee of Newfoundland and Labrador (ACNL).

Visit https://acnl.net/services/swap/swap-services/swap-corner-brook

Office hours are not regular on a daily basis, except during mobile delivery service times. Leave a message on their confidential voice mail, and a staff member will contact you.

Corner Brook office: (709) 634-7927 Tuesday and Thursday evening between 7:00 p.m. – 9:30 p.m. for delivery service

Stephenville office: (709) 649-1013 Wednesday evenings between 6:00 p.m. – 9:00p.m. for delivery service

Community Centre offering programs and services to the greater Corner Brook area with a focus on NL Housing tenants and low-income families and individuals.

Monday to Friday, 8:30 a.m. to 4:30 p.m., closed for lunch

Call (709) 634-0050 or visit their Facebook page

Address
30 Crestview Avenue
Corner Brook
Telephone
(709) 634-0050