In addition to being an access point, 811 is also an e-mental health tool, confidential and free, and staffed by experienced Registered Nurses. It is available to all residents of Newfoundland and Labrador any time, day or night.

811 HealthLine nurses are available 24/7 to listen, provide support, and connect you to health services in your area. If you are experiencing a mental health and addictions crisis, need support, or are looking for health information, call 811.

811 HealthLine nurses can answer questions you may have about health-related topics that include but are not limited to:

  • Chest pain
  • Vomiting
  • High blood pressure
  • Diarrhea
  • Abdominal pain
  • Headache
  • Diabetes
  • High or low blood sugar
  • Rectal bleeding
  • Heart rate/heartbeat questions
  • Dizziness
  • Children’s health
  • Prostate cancer
  • Cancer screening
  • Sexually transmitted infection
  • Elder abuse
  • Early disease detection
  • Stress
  • Smoking
  • Substance abuse
  • Postpartum
  • Abuse
  • Gender and Identity

 

  • Vomiting
  • Anxiety
  • Swelling
  • Rash
  • Reflux
  • First aid
  • Disease prevention
  • Blood test questions
  • Screening
  • Allergies
  • Irregular periods
  • Post-surgery questions
  • Depression
  • Bullying
  • Pregnancy
  • Mental health crisis
  • Suicide
  • Flu
  • Dementia
  • Bipolar Disorder
  • Anger
  • Grief and Loss
  • Parenting

Mental Health & Addictions Crisis Calls: Effective May 2, 2022 services traditionally offered through the Provincial Mental Health Crisis Line will now be provided by the 811 HealthLine. Individuals in need of crisis response or mental health and addictions support can simply dial 811, day or night, to speak with a registered nurse who is a trained crisis intervener.

Nurse Practitioner Virtual Care Service: This service can prevent unnecessary emergency room visits for non-emergent issues. Appointments are available everyday 8 a.m. to 8 p.m., including weekends at no cost to any individual. The nurse practitioner can communicate over the phone or through videoconference. Individuals can book an appointment by calling 811 or using the 811 NL HealthLine app, free through the Apple and GooglePlay app stores.

Dial a Dietician: Dial a Dietician offers evidence-based healthy eating advice and is delivered by local dietitians by calling the NL HealthLine 811 or emailing a dietitian on the 811 HealthLine website. Dial-a-Dietitian connects residents directly to a dietitian; No referral from a health care provider is needed.  This service is available 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., Monday to Friday.

If you use “Voice over Internet Protocol (VoIP)” or web-enabled telephone services like Canada VRS, Skype or Google Talk, 811 may not connect. Instead, call 1-888-709-2929 to reach the HealthLine. Out of Province cell phones will not connect to 811. Please use a landline.

Text option in the 811 HealthLine app is available ONLY for use by Deaf or hard-of-hearing callers and persons with communication difficulties who live within Newfoundland and Labrador. Register to text with a registered nurse using the 811 NL Healthline app. Download for free from the Apple and GooglePlay app stores.

 

Telephone
811 or 1-888-834-1252 (VRS)

A 24/7 emergency telephone service that responds to emergencies that require assistance form the police, fire department, or ambulance.

Telephone
911

For up to date information and resources regarding COVID-19, please visit the site below.

Questions about COVID-19 click here

Website

A 24/7 text line that connects individuals with a trained, volunteer crisis responder. The service is free, confidential, and provided by Kids Help Phone.

Youth can text 'TALK' to 686868 to connect. Adults can text 'HOME' to 741741 to connect.

Iris Kirby House provides safe, supportive accommodations to women with our without  children who are fleeing family violence in and around the St. John's area.

Local Crisis Line: 753-1492
Toll Free Crisis Line: 1-877-753-1492

Contact
Executive Director - Michelle Greene
Address
196 Waterford Bridge Rd, St. John's, NL A1E 1E2
Telephone
709-722-8272
Fax
709-722-0164
Google Maps

Mobile crisis response teams are comprised of mental health and addictions clinicians and police officers who are trained to respond together to mental health and addictions-related calls for service. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.

This service is currently available in:

  • St. John’s Metro
  • Mount Pearl
  • Holyrood
  • Bay Bulls
  • Portugal Cove-St. Philip’s
  • Torbay

This service is available seven days a week from 9 a.m. – 11 p.m.

To access service please call 811

Telephone
811

Mobile crisis response teams are comprised of mental health and addictions clinicians and trained police officers respond together to crises in the community. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.

This service is currently available in:

  • Bay of Islands area
  • North Shore: all communities to Cox’s Cove
  • South Shore: all communities to Lark Harbour
  • East to and including Deer Lake
  • West to and including Gallants

This service is available seven days a week from 10:00 a.m. – 10:00 p.m.

To access service please call:

  • 911
  • Corner Brook RCMP Detachment (709) 637-4100

Offering housing, income support, victim services, legal assistance, family law information and support for women (with or without children) fleeing domestic abuse. Open 24/7.

Carbonear & CBN Area
Local Crisis Line: 596-8709
Toll Free Crisis Line: 1-888-596-8709

Address
P.O. Box 497
St. Clair Avenue
Carbonear, NL A1Y 1B9
Telephone
709-596-8208
Fax
709-596-8003
Google Maps

O'Shaugnessy House provides safe, supportive accommodations to women with our without  children who are fleeing family violence in Carbonear and CBN area.

Crisis support available 24/7

Text support available at  782 821-7463

Telephone
1 888 596 8709

Mental health emergency unit at the Waterford Hospital that provides assessment of urgent mental health concerns on a walk-in basis.

This service is available 24/7; no referral needed.

 

Address
306 Waterford Bridge Road
St. John's
Telephone
(709) 777-3021/3022
Google Maps

A 24/7 provincial phone line that provides support and information to individuals impacted by sexual violence.

Call 1-800-726-2743 or (709) 747-7757

Telephone
1-800-726-2743 or 726-1411
Google Maps

A safe place to stay, at no cost, and necessities provided. Accommodation in a communal living setting for up to six weeks. Supportive counselling by experienced, non-judgmental staff, as well as help with securing housing, finances, legal issues, and referrals to other agencies and supports.

24 hour crisis line: 1 -866-634-4198 to speak with a crisis worker.

 

Address
P.O. Box 152
Corner Brook, NL A2H 6C9

Telephone
(709) 634-4199
Fax
(709) 634-4197

Mobile crisis response teams are comprised of mental health and addictions clinicians and trained police officers who respond together to crises in the community. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.

This service is currently available in:

  • Gander
  • Grand Falls-Windsor

This service is available seven days a week from 10:00 a.m. – 10:00 p.m.

To access service please call:

  • 911
  • Gander RCMP Detachment (709) 256-6841
  • Grand Falls-Windsor Detachment (709) 489-2222

Psychiatric emergency services are available in any emergency department.  The emergency department is staffed on a 24-hour basis.  A health professional, such as a Doctor or Nurse, assess all patients who present with mental health and addiction concerns.  The department also has access, when needed, to 24-hour, on-call coverage by a Psychiatrist or psychiatric staff.

Visit the emergency department nearest you.

24/7 Crisis line offering support and information to those who have experienced sexual assault in Corner Brook and surrounding areas.

Phone or text (709) 216-4357.

Telephone
(709) 216-4357