211 is an information and referral service, provided by United Way, that connects people to local community and government programs and services. Available 24/7 by calling 211 or the following numbers:
Toll-Free Phone: 1-855-258-4126
In addition to being an access point, 811 is also an e-mental health tool, confidential and free, and staffed by experienced Registered Nurses. It is available to all residents of Newfoundland and Labrador any time, day or night.
811 HealthLine nurses are available 24/7 to listen, provide support, and connect you to health services in your area. If you are experiencing a mental health and addictions crisis, need support, or are looking for health information, call 811.
811 HealthLine nurses can answer questions you may have about health-related topics that include but are not limited to:
Mental Health & Addictions Crisis Calls: Effective May 2, 2022 services traditionally offered through the Provincial Mental Health Crisis Line will now be provided by the 811 HealthLine. Individuals in need of crisis response or mental health and addictions support can simply dial 811, day or night, to speak with a registered nurse who is a trained crisis intervener.
Nurse Practitioner Virtual Care Service: This service can prevent unnecessary emergency room visits for non-emergent issues. Appointments are available everyday 8 a.m. to 8 p.m., including weekends at no cost to any individual. The nurse practitioner can communicate over the phone or through videoconference. Individuals can book an appointment by calling 811 or using the 811 NL HealthLine app, free through the Apple and GooglePlay app stores.
Dial a Dietician: Dial a Dietician offers evidence-based healthy eating advice and is delivered by local dietitians by calling the NL HealthLine 811 or emailing a dietitian on the 811 HealthLine website. Dial-a-Dietitian connects residents directly to a dietitian; No referral from a health care provider is needed. This service is available 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., Monday to Friday.
If you use “Voice over Internet Protocol (VoIP)” or web-enabled telephone services like Canada VRS, Skype or Google Talk, 811 may not connect. Instead, call 1-888-709-2929 to reach the HealthLine. Out of Province cell phones will not connect to 811. Please use a landline.
Text option in the 811 HealthLine app is available ONLY for use by Deaf or hard-of-hearing callers and persons with communication difficulties who live within Newfoundland and Labrador. Register to text with a registered nurse using the 811 NL Healthline app. Download for free from the Apple and GooglePlay app stores.
Triage line for community-based services, available 8:30 am to 4:30 pm, Monday to Friday.
Mental Health and Addictions triage is a process to provide quick assessment and timely access to an appropriate mental health and addictions health professional. Central Health's health professionals have backgrounds in social work, occupational therapy, nursing and psychology. Using this toll free triage line, persons needing mental health and addictions services can call to refer themselves. Health care providers or other referral sources may continue to refer clients through mail, fax or phone.
A 24/7 text line that connects individuals with a trained, volunteer crisis responder. The service is free, confidential, and provided by Kids Help Phone.
Youth can text 'CONNECT' to 686868 to connect. Adults can text 'WELLNESS' to 741741 to connect.
A 24/7 helpline for individuals experiencing domestic violence.
This province-wide, toll free number (1-888-709-7090) will detect the region where the caller is located and immediately connect them with one of ten transitions houses that are part of the Transition House Association of Newfoundland and Labrador.
The caller is then able to immediately speak with a trained professional who will assist them directly, or connect them to the appropriate service or organization in the community, including women’s centres, Violence Prevention NL organizations, government departments, or medical and policing services.
Call or text 1-888-709-7090
A 24/7 service of the Newfoundland and Labrador Housing Corporation for anyone experiencing homelessness.
The First Responders Warmline is available to provide mental health support to paramedics and other first responders, so that they can continue to help and support others.
Staffed by first responders trained in the delivery of peer support, the warmline is available:
Seven Days A Week
11:30 a.m. - 11:30 p.m. Labrador time
12:00 p.m. - 12:00 a.m. Island time
If you are a first responder and would like to talk to someone, call 1-709-237-4180.
"Kids Help Phone is Canada’s only 24/7 e-mental health service offering free, confidential support to young people in English and French. You can reach a professional counsellor at Kids Help Phone in English or French 24/7 by calling 1-800-668-6868. Our phone service is also offered in Ukranian, Russian, Pashto, Dari, Mandarin and Arabic with the help of trained interpreters. With Crisis Text Line powered by Kids Help Phone, you can chat with a trained, volunteer crisis responder for support any time, about anything, via text message. To start using the texting service, text CONNECT to 686868."
You can also visit KidsHelpPhone.ca for online resources
Non-emergency, non-crisis telephone support and referral service. Operated by trained peer supporters.
Available daily, 10:00 a.m. - midnight.
- Warmline hours are 10am-12am
- Peer Virtual Group is Tuesday 6-8
- Family Virtual Support Group is Thursday 6-8
The Mental Health and Addictions Systems Navigator helps individuals navigate and connect with mental health and addiction services in the province. If the navigator is unavailable, individuals can leave a voicemail and they will return the call.
Call 752-3916 or 1-877-999-7589; VRS calls are welcome or email firstname.lastname@example.org
Monday to Friday, 8:30 a.m. - 4:30 p.m.
Non-profit organization providing information, resources, referrals and support on eating disorders and food and weight preoccupation to individuals with eating disorders and their families.
Support for individuals using opioids, family members, and health-care providers, including help for individuals navigating the system and connecting with support and services.
Call 1-844-752-3588 Monday to Friday, 8:30 a.m. - 4:30 p.m.
VRS calls are welcome.
Support is available to women experiencing domestic violence. If you would like help with safety planning, or just to talk, there are women's centres in nine regions of the province. You can contact the one nearest you. If you are ready to leave a situation of domestic violence, there are Transition Houses all across the province who provide shelter to women and children fleeing violence. You can contact the provincial Transition House crisis line. If you are in immediate danger, please call 911
24/7 Crisis line offering support and information to those who have experienced sexual assault in Corner Brook and surrounding areas.
Phone or text (709) 216-4357.
Are you a senior (50+) or do you support a senior? If you need to connect to a resource or service, or have questions about benefits and programs available to seniors in NL, please call SeniorNL's Information and Referral Line at 1-800-563-5599. This confidential line operates Monday to Friday from 8:30 a.m. - 4:30 p.m. and is answered by Peer Support Volunteers, seniors themselves, ready to provide assistance.
A 24/7 provincial phone line that provides support and information to individuals impacted by sexual violence.
Call 1-800-726-2743 or (709) 747-7757
A free, confidential service providing information, resources, advice, support and motivational counselling while you are working toward being smoke free. We also have a text message support program where you can receive a text per day for 12 weeks.
Hours of operation: Monday to Thursday 9:00 a.m. - 9:00 p.m., and Friday 9:00 a.m. - 5:00 p.m.
Call 1-800-363-5864 to speak with a quit coach, or visit www.smokershelpline.ca
Trans Lifeline is a grassroots hotline and non-profit organization offering direct emotional and financial support to trans people in crisis - for the trans community, by the trans community. Hours of operation: 2:30 p.m. to 10:30 p.m., Monday - Friday.