In addition to being an access point, 811 is also an e-mental health tool, confidential and free, and staffed by experienced Registered Nurses. It is available to all residents of Newfoundland and Labrador any time, day or night.
811 HealthLine nurses are available 24/7 to listen, provide support, and connect you to health services in your area. If you are experiencing a mental health and addictions crisis, need support, or are looking for health information, call 811.
811 HealthLine nurses can answer questions you may have about health-related topics that include but are not limited to:
Mental Health & Addictions Crisis Calls: Effective May 2, 2022 services traditionally offered through the Provincial Mental Health Crisis Line will now be provided by the 811 HealthLine. Individuals in need of crisis response or mental health and addictions support can simply dial 811, day or night, to speak with a registered nurse who is a trained crisis intervener.
Nurse Practitioner Virtual Care Service: This service can prevent unnecessary emergency room visits for non-emergent issues. Appointments are available everyday 8 a.m. to 8 p.m., including weekends at no cost to any individual. The nurse practitioner can communicate over the phone or through videoconference. Individuals can book an appointment by calling 811 or using the 811 NL HealthLine app, free through the Apple and GooglePlay app stores.
Dial a Dietician: Dial a Dietician offers evidence-based healthy eating advice and is delivered by local dietitians by calling the NL HealthLine 811 or emailing a dietitian on the 811 HealthLine website. Dial-a-Dietitian connects residents directly to a dietitian; No referral from a health care provider is needed. This service is available 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., Monday to Friday.
If you use “Voice over Internet Protocol (VoIP)” or web-enabled telephone services like Canada VRS, Skype or Google Talk, 811 may not connect. Instead, call 1-888-709-2929 to reach the HealthLine. Out of Province cell phones will not connect to 811. Please use a landline.
Text option in the 811 HealthLine app is available ONLY for use by Deaf or hard-of-hearing callers and persons with communication difficulties who live within Newfoundland and Labrador. Register to text with a registered nurse using the 811 NL Healthline app. Download for free from the Apple and GooglePlay app stores.
Choices for Youth is an organization based in St. John’s that serves the needs of youth. They provide Housing/Housing/Shelter as well as various support programs for young people ages 16-29. For more information, please visit www.choicesforyouth.ca
|Provides an emergency place for young men 16-29 who are homeless|
Provides 24 hour supportive lodging to individuals who are 19+ with a chronic and persistent mental illness. Services include residential and psychiatric care, case management, and therapeutic recreation
A 24/7 service of the Newfoundland and Labrador Housing Corporation for anyone experiencing homelessness.
Flexible Assertive Community Treatment (FACT) Teams provide treatment of illness and symptoms, hands-on assistance with daily living activities and recovery support for individuals, usually over the age of 18 years, with serious mental illness and concurrent disorders. FACT strives to ensure continuity of care and prevent unnecessary admissions to hospital by providing intensive services for individuals within their communities through assertive community outreach. To learn more about FACT call:
Happy Valley-Goose Bay & Sheshatshiu (709) 897-2116
Labrador West (709) 285-8311
St. Anthony & South (709) 456-2401 ext. 6246
Flexible Assertive Community Treatment (FACT) teams provide treatment of illness and symptoms, hands-on assistance with daily living activities and recovery support for individuals, usually over the age of 18 years, with serious mental illness and concurrent disorders. FACT strives to ensure continuity of care and prevent unnecessary admissions to hospital by providing intensive services for individuals within their communities through assertive community outreach. To learn more about FACT in your region, please call:
There are 5 FACT teams located in the Eastern region; Two in St. John’s, One in Rural Avalon, One in Clarenville and one on the Burin Peninsula
St. John’s 709-777-3974
Rural Avalon 709-945-6513
Burin Peninsula 709 279-7900
Grace Sparkes House located in Marystown, Newfoundland provides safe, supportive accommodations to women with or without children who are fleeing family violence.
Operating as 10 bed emergency shelter, Grace Sparkes House provides a free, confidential service to women and children for a six-week period. Our staff work from a supportive approach providing women with many options for counselling, safety planning, legal/court support, referrals/advocacy, housing and information about violence against women. Grace Sparkes House is a 24 hour service and we can be reached at any time through our toll free crisis line 1-877-774-4957.
Marystown, NL A0E 2M0
Iris Kirby House provides safe, supportive accommodations to women with our without children who are fleeing family violence in and around the St. John’s area.
Local Crisis Line: 753-1492
Toll Free Crisis Line: 1-877-753-1492
Juniper Place Therapeutic Residence is a voluntary program designed for adults with complex mental health issues or addictions. It is a 3-bedroom home located in Grand Falls Windsor with the focus on learning skills, improving function and community engagement. The program is transitional in nature with an average length of stay 3 months.
From the comfort and safety of their own apartments, Marguerite’s Place assists women move toward independence. We follow a trauma-informed, holistic approach and provide around-the-clock on-site staff. We provide women with tools and knowledge to develop healthy relationships, skills, and community connections to navigate challenges and crisis.
Naomi Centre is an emergency shelter that offers safe and supportive temporary housing for women aged 16-30 within a harm reduction model. Our staff provide supportive counselling services and support is also provided to former residents of Naomi Centre.
We accept self-referrals or referrals from others including health care providers, family counselling agencies, government departments, or family and friends of individuals needing emergency housing.
Offering housing, income support, victim services, legal assistance, family law information and support for women (with or without children) fleeing domestic abuse. Open 24/7.
Carbonear & CBN Area
Local Crisis Line: 596-8709
Toll Free Crisis Line: 1-888-596-8709
St. Clair Avenue
Carbonear, NL A1Y 1B9
O’Shaugnessy House provides safe, supportive accommodations to women with our without children who are fleeing family violence in Carbonear and CBN area.
Crisis support available 24/7
Text support available at 782 821-7463
Support is available to women experiencing domestic violence. If you would like help with safety planning, or just to talk, there are women’s centres in nine regions of the province. You can contact the one nearest you. If you are ready to leave a situation of domestic violence, there are Transition Houses all across the province who provide shelter to women and children fleeing violence. You can contact the provincial Transition House crisis line. If you are in immediate danger, please call 911
Assists individuals in reducing the risks related to substance use, and provides support, education and referrals required to enhance personal health
Provides services to adults who face barriers from fully participating in the community, such as mental health challenges, lack of education, long periods of unemployment and poverty. Offers residential, community and correctional-based counselling, supportive housing, and employment preparation and skills development.
Offers a financial supplement to individuals for individuals with a psychiatric diaganosis living in supportive relative and non-relative board & lodging arrangements.
306 Waterford Bridge Rd, St. John’s, NL A1E 4J8
Provides a variety of Level 4 – Group Care and support services to children and youth ages 8-18 who are involved with Child, Youth and Family Services or Youth Corrections
A safe place to stay, at no cost, and necessities provided. Accommodation in a communal living setting for up to six weeks. Supportive counselling by experienced, non-judgmental staff, as well as help with securing housing, finances, legal issues, and referrals to other agencies and supports.
24 hour crisis line: 1 -866-634-4198 to speak with a crisis worker.
Corner Brook, NL A2H 6C9
The Wiseman Centre is an emergency shelter and supportive housing to homeless men age 25-64 and women age 30-64.
St. John’s, NL A1E 1C1
The City of St. John’s is the second largest owner and operator of social housing in the province of Newfoundland and Labrador. The City of St John’s Housing Division offers 476 units of affordable housing to individuals and families who live with a fixed or low income. We categorize our housing into Rent Geared to Income(RGI), Lower End of Market(LEM) and Affordable Housing. In order to determine eligibility, for the City’s housing units, people must submit an application. For more information please visit the City of St. John’s website or call the Housing Division
The Community Education Network for Southwestern Newfoundland in collaboration with many community partners provide a range of Housing Support Services including: emergency and short-term stay housing (Aunt Jean’s Place), supportive housing for youth (scheduled opening June 2022) information on housing options and availability, assistance finding and maintaining suitable and affordable long-term housing, eviction prevention, used furniture storage and distribution, household start-up kits, emergency food and essential supplies, landlord engagement, collaborative partnerships, referrals and follow up.
A 24/7 Emergency communal living shelter located in Corner Brook for anyone experiencing homelessness.
Please call 1-833-724-2444
End Homelessness St. John’s (EHSJ) exists to prevent and end homelessness in St. John’s. Working collaboratively with community and public systems’ stakeholders, EHSJ leads the coordination and integration of system-wide planning to ensure St. John’s can become the next community in Canada to end homelessness.
Programs that distribute free groceries or vouchers to eligible individuals and families on low income. To find a food bank in your area of Newfoundland and Labrador please visit the website listed here.
St. John’s Homestead Inc. is a homelessness/rooflessness non-profit organization based in St. John’s, NL. The corporation has two programs that operate through a lived expertise and harm reduction lens. The Homestead Program services St. John’s and Metro, while Homestead Rural is province wide. Both programs deliver low barrier, self determined, and trauma-informed housing services to individuals 18+ who are experiencing or at risk of homelessness. Referral for St. John’s Metro are accepted vie the NL Housing Corporation. Referrals for other areas are accepted from rural community partners
NL Housing is a provincial Crown Corporation which operates under the authority of the Housing Corporation Act. It is governed by a Board of Directors appointed by the Lieutenant-Governor in Council. The Board represents different geographic areas and interest groups and reports to the Government of Newfoundland and Labrador through the Minister of Children, Seniors and Social Development and Minister Responsible for the Newfoundland and Labrador. NL Housing’s clientele consists of individuals and families with low-to-moderate incomes who require assistance in accessing or maintaining safe, adequate and affordable housing. The programs delivered serve renters, homeowners, those at risk of, or who are experiencing, homelessness and distinct populations whose housing needs are particularly acute, including persons with disabilities, persons with complex needs, seniors, youth, victims of intimate partner violence and Indigenous persons.
NL Housing offers a diverse range of programs across the housing continuum to meet the needs of clients, including:
• Operation and maintenance of the Corporation’s 5,575 public social housing units throughout the Province to over 12,000 low-income clients.
• Partner-Managed Housing Program that provides financial and technical support to partner-managed and cooperative housing providers offering subsidized housing to over 1,600 low to moderate income households throughout the province.
• Rental Supplement Program that provides rental assistance to low-income households in private accommodations which assists over 2,000 lowincome individuals secure affordable housing.
• Home Repair programs that provide financial assistance to over 1,400 low-income homeowners to complete much needed repairs to their homes, improve accessibility or to make energy efficiency improvements.
• Supportive Living Program that provides grants to non-profit organizations to provide services and supports or build community capacity towards addressing and preventing homelessness. In 2019-20, this program funded 22 partner organizations to deliver 28 projects across Newfoundland and Labrador, supporting over 5,000 individuals.
• Emergency Shelter Program which manages a 24/7 toll free number to support individuals experiencing homelessness. NL Housing engages a range of non-profit and private shelter operators to respond to required emergency shelter placement for individuals experiencing homelessness and connect them to supports to secure permanent housing as quickly as possible. In 2019-20, over 1,000 individuals accessed services of this program.
• Transition Housing Program that provides funding to the Province’s 10 transition houses to provide safe short-term accommodations, services and resources to support women and their children who are vulnerable for, at risk of, or have been subjected to intimate partner violence. In 2019-20, there were almost 850 admissions to this program.
Additional information about eligibility and access to programs and services offered by NL Housing, as well as the current mandate, can be found at the
Newfoundland and Labrador Housing Corporation website
For regional housing enquiries, other than application status, please contact your local regional office:
Avalon Regional Office: 709 724-3000
Corner Brook: 709 639-5201
Gander: 709 256-1300
Goose Bay: 709 896-1920
Grand Falls-Windsor: 709 292-1000
Marystown: 709 279-5375
Stephenville: 709 643-6826
A registered charity based in St. John’s that provides services to adults who face mental health challenges, addictions, trauma, poverty, homelessness, criminal justice involvement, low literacy, and long periods of unemployment.