211 is an information and referral service, provided by United Way, that connects people to local community and government programs and services. Available 24/7 by calling 211 or the following numbers:
Toll-Free Phone: 1-855-258-4126
TTY/Text: 1-855-405-7446
In addition to being an access point, 811 is also an e-mental health tool, confidential and free, and staffed by experienced Registered Nurses. It is available to all residents of Newfoundland and Labrador any time, day or night.
811 HealthLine nurses are available 24/7 to listen, provide support, and connect you to health services in your area. If you are experiencing a mental health and addictions crisis, need support, or are looking for health information, call 811.
811 HealthLine nurses can answer questions you may have about health-related topics that include but are not limited to:
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Mental Health & Addictions Crisis Calls: Effective May 2, 2022 services traditionally offered through the Provincial Mental Health Crisis Line will now be provided by the 811 HealthLine. Individuals in need of crisis response or mental health and addictions support can simply dial 811, day or night, to speak with a registered nurse who is a trained crisis intervener.
Nurse Practitioner Virtual Care Service: This service can prevent unnecessary emergency room visits for non-emergent issues. Appointments are available everyday 8 a.m. to 8 p.m., including weekends at no cost to any individual. The nurse practitioner can communicate over the phone or through videoconference. Individuals can book an appointment by calling 811 or using the 811 NL HealthLine app, free through the Apple and GooglePlay app stores.
Dial a Dietician: Dial a Dietician offers evidence-based healthy eating advice and is delivered by local dietitians by calling the NL HealthLine 811 or emailing a dietitian on the 811 HealthLine website. Dial-a-Dietitian connects residents directly to a dietitian; No referral from a health care provider is needed. This service is available 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., Monday to Friday.
If you use “Voice over Internet Protocol (VoIP)” or web-enabled telephone services like Canada VRS, Skype or Google Talk, 811 may not connect. Instead, call 1-888-709-2929 to reach the HealthLine. Out of Province cell phones will not connect to 811. Please use a landline.
Text option in the 811 HealthLine app is available ONLY for use by Deaf or hard-of-hearing callers and persons with communication difficulties who live within Newfoundland and Labrador. Register to text with a registered nurse using the 811 NL Healthline app. Download for free from the Apple and GooglePlay app stores.
A 24/7 emergency telephone service that responds to emergencies that require assistance form the police, fire department, or ambulance.
An organization designed to support, educate and inspire those who suffer from Mental Illness. Through community based programs such as support groups, workshops and youth programs BDSS is successfully bringing together and strengthening the Mental Health community.
Visit their Facebook page to learn more.
St. John's, NL
This search facility can be used to help you find a Canadian Certified Counsellor (CCC) for counselling/psychotherapy services. These professionals have obtained our CCC designation and are recognized by CCPA as qualified to provide counselling services in Canada.
Triage line for community-based services, available 8:30 am to 4:30 pm, Monday to Friday.
Mental Health and Addictions triage is a process to provide quick assessment and timely access to an appropriate mental health and addictions health professional. Central Health's health professionals have backgrounds in social work, occupational therapy, nursing and psychology. Using this toll free triage line, persons needing mental health and addictions services can call to refer themselves. Health care providers or other referral sources may continue to refer clients through mail, fax or phone.
Provides clients, families and other referral sources with one central phone number to call directly for information and self-referral to various mental health and addictions services in the St. John’s region
| Provides an emergency place for young men 16-29 who are homeless |
Provides 24 hour supportive lodging to individuals who are 19+ with a chronic and persistent mental illness. Services include residential and psychiatric care, case management, and therapeutic recreation
International students can access professional counselling in real-time and/or appointment-based to help with any school, health, or general life concern at no cost to them. The keep.meSAFE Student Support Program is available night and day via phone, app, or web based. The service is completely confidential within the limits of the law and available in 60+ different languages. Download the MY SSP app, complete a profile, and start a live chat or call with a counsellor anytime anywhere.
For up to date information and resources regarding COVID-19, please visit the site below.
Provides free financial counselling focused on a client's particular needs. The goal is to provide consumers with a sense of financial well-being through counselling and education.
A 24/7 text line that connects individuals with a trained, volunteer crisis responder. The service is free, confidential, and provided by Kids Help Phone.
Youth can text 'CONNECT' to 686868 to connect. Adults can text 'WELLNESS' to 741741 to connect.
A 24/7 helpline for individuals experiencing domestic violence.
This province-wide, toll free number (1-888-709-7090) will detect the region where the caller is located and immediately connect them with one of ten transitions houses that are part of the Transition House Association of Newfoundland and Labrador.
The caller is then able to immediately speak with a trained professional who will assist them directly, or connect them to the appropriate service or organization in the community, including women’s centres, Violence Prevention NL organizations, government departments, or medical and policing services.
Call or text 1-888-709-7090
Doorways provides rapid access to mental health and addictions counselling services ‘one session at a time’. While most locations offer a drop-in service, some locations provide same-day, next day, or appointments by phone. Drop-in counselling services are available without an appointment or referral.
If further counselling is required, staff will work with you to provide access to additional services and supports.
Doorways is not an emergency service. In a medical emergency, call 911. In the case of a mental health or addictions crisis call 811, or proceed to the nearest emergency department.
To find Doorways in your area, click on your region below or call 811 and a Healthline nurse will provide you with a contact number.
A 24/7 service of the Newfoundland and Labrador Housing Corporation for anyone experiencing homelessness.
Call 1-833-724-2444.
Flexible Assertive Community Treatment (FACT) teams provide treatment of illness and symptoms, hands-on assistance with daily living activities and recovery support for individuals, usually over the age of 18 years, with serious mental illness and concurrent disorders. FACT strives to ensure continuity of care and prevent unnecessary admissions to hospital by providing intensive services for individuals within their communities through assertive community outreach. To learn more about FACT in your region, please call:
There are 5 FACT teams located in the Eastern region; Two in St. John's, One in Rural Avalon, One in Clarenville and one on the Burin Peninsula
St. John’s 709-777-3974
Rural Avalon 709-945-6513
Peninsulas 709-466-5723
Burin Peninsula 709 279-7900
An intensive outpatient program for individuals age 15+, across the province diagnosed with anorexia nervosa, bulimia nervosa, or other specified feeding and eating disorder. Referral required.
St. John's
Provides specialized inpatient addictions treatment services for youth between the age of 12 - 18 years. Following an assessment by a physician, admission is available when a person’s needs cannot be safely met in community. Services include assessment, diagnosis, treatment and connection to treatment and supports after discharge.
Grand Falls-Windsor
NL A2A 2E1
"Kids Help Phone is Canada’s only 24/7 e-mental health service offering free, confidential support to young people in English and French. You can reach a professional counsellor at Kids Help Phone in English or French 24/7 by calling 1-800-668-6868. Our phone service is also offered in Ukranian, Russian, Pashto, Dari, Mandarin and Arabic with the help of trained interpreters. With Crisis Text Line powered by Kids Help Phone, you can chat with a trained, volunteer crisis responder for support any time, about anything, via text message. To start using the texting service, text CONNECT to 686868."
You can also visit KidsHelpPhone.ca for online resources
Non-emergency, non-crisis telephone support and referral service. Operated by trained peer supporters.
Available daily, 10:00 a.m. - midnight.
1-855-753-2560
- Warmline hours are 10am-12am
- Peer Virtual Group is Tuesday 6-8
- Family Virtual Support Group is Thursday 6-8
From the comfort and safety of their own apartments, Marguerite’s Place assists women move toward independence. We follow a trauma-informed, holistic approach and provide around-the-clock on-site staff. We provide women with tools and knowledge to develop healthy relationships, skills, and community connections to navigate challenges and crisis.
The Mental Health and Addictions Systems Navigator helps individuals navigate and connect with mental health and addiction services in the province. If the navigator is unavailable, individuals can leave a voicemail and they will return the call.
Call 752-3916 or 1-877-999-7589; VRS calls are welcome or email barry.hewitt@easternhealth.ca
Monday to Friday, 8:30 a.m. - 4:30 p.m.
Mobile crisis response teams are comprised of mental health and addictions clinicians and trained police officers who respond together to crises in the community. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.
This service is currently available in:
- Gander
- Grand Falls-Windsor
This service is available seven days a week from 10:00 a.m. – 10:00 p.m.
To access service please call:
- 911
- Gander RCMP Detachment (709) 256-6841
- Grand Falls-Windsor Detachment (709) 489-2222
Mobile crisis response teams are comprised of mental health and addictions clinicians and police officers who are trained to respond together to mental health and addictions-related calls for service. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.
This service is currently available in:
- St. John’s Metro
- Mount Pearl
- Holyrood
- Bay Bulls
- Portugal Cove-St. Philip’s
- Torbay
This service is available seven days a week from 9 a.m. – 11 p.m.
To access service please call 811
Mobile crisis response teams are comprised of mental health and addictions clinicians and trained police officers respond together to crises in the community. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.
This service is currently available in:
- Bay of Islands area
- North Shore: all communities to Cox’s Cove
- South Shore: all communities to Lark Harbour
- East to and including Deer Lake
- West to and including Gallants
This service is available seven days a week from 10:00 a.m. – 10:00 p.m.
To access service please call:
- 911
- Corner Brook RCMP Detachment (709) 637-4100
A service of Memorial University of Newfoundland and Labrador (MUN) for it's students. The Counselling and Psychological Services at MUN Grenfell site in Corner Brook offers individualized personal counselling and health and wellness supports and is dedicated to helping students remain healthy and make good life choices while pursuing their academic goals.
Hours:
Monday to Friday, 9:00 a.m. - 4:00 p.m.
20 University Drive
Corner Brook
A service of Memorial University of Newfoundland and Labrador for its students. SWCC offers individualized personal counselling and health and wellness supports and is dedicated to helping students remain healthy and make good life choices while pursuing their academic goals.
Memorial University of Newfoundland
St. John's, NL
A1C 5S7
Naomi Centre is an emergency shelter that offers safe and supportive temporary housing for women aged 16-30 within a harm reduction model. Our staff provide supportive counselling services and support is also provided to former residents of Naomi Centre.
We accept self-referrals or referrals from others including health care providers, family counselling agencies, government departments, or family and friends of individuals needing emergency housing.
The private practice roster is available for individuals wishing to engage the services of a social worker. Social workers listed here are registered with NLASW and meet the criteria for registration as a private practitioner.
| These hubs provide rapid access to Suboxone and Methadone, and are also available to support community-based physicians, nurse practitioners, pharmacists, and counsellors. Within Eastern Health Opioid Treatment Centres are located at:
St John's Building 532, 80 Charter Avenue Bell Island 2 Railroad Street |
In Newfoundland and Labrador, primary health care is typically a person’s first point of contact with the health care system. It includes a range of community-based services essential to maintaining and improving health and well-being throughout an individual’s entire lifespan.
If you have primary health care concerns, please contact your primary care provider (i.e. Family Doctor or Nurse Practitioner). If you don’t have a primary care provider, please register with Patient Connect NL here . If you do not have access to online registration, please call 1-833-913-4679. Video Relay Service (VRS) calls are welcome. The information provided on Patient Connect NL will be used to plan and improve access to primary health care in Newfoundland and Labrador, with the goal of connecting individuals to a primary care provider as soon as one becomes available in their chosen area. More information on Patient Connect NL can be found here.
You can also visit Find A Doctor NL
For primary health care needs throughout NL please see the following Primary-Care-Resource.pdf (gov.nl.ca) .
If you are looking for psychiatric services please talk to you primary care provider. If you are experiencing a psychiatric emergency please visit you local hospital.
If you are looking for information about medication please call your local pharmacy or 811.
Mental health emergency unit at the Waterford Hospital that provides assessment of urgent mental health concerns on a walk-in basis.
This service is available 24/7; no referral needed.
St. John's
Psychiatric emergency services are available in any emergency department. The emergency department is staffed on a 24-hour basis. A health professional, such as a Doctor or Nurse, assess all patients who present with mental health and addiction concerns. The department also has access, when needed, to 24-hour, on-call coverage by a Psychiatrist or psychiatric staff.
Visit the emergency department nearest you.
The Recovery Centre in St. John’s is open to anyone in the province who is 16+ and needs help while withdrawing from alcohol, drugs and/or gambling. (You may remember this service as “detox”, but things have changed). We now have around-the-clock nursing support and can provide medication to help with your withdrawals as needed. Once you start to feel better, we have a counsellor and meetings to support you as you begin your recovery.
80 Charter Avenue
St. John's
Assists individuals in reducing the risks related to substance use, and provides support, education and referrals required to enhance personal health
24/7 Crisis line offering support and information to those who have experienced sexual assault in Corner Brook and surrounding areas.
Phone or text (709) 216-4357.
A 24/7 provincial phone line that provides support and information to individuals impacted by sexual violence.
Call 1-800-726-2743 or (709) 747-7757
Provides services to adults who face barriers from fully participating in the community, such as mental health challenges, lack of education, long periods of unemployment and poverty. Offers residential, community and correctional-based counselling, supportive housing, and employment preparation and skills development.
https://www.youtube.com/watch?v=9VqvG2MX1qs
The Safe Works Access Program (SWAP) is a health promotion and education service for people who use drugs. SWAP provides safe drug using equipment throughout the province.
Our services include:
- providing clean supplies for substance use
- disposal of used equipment
- support
- referrals
Visit https://acnl.net/services/swap/, or call or text (709) 634-7927 for the West Coast and Labrador, or (709) 757-7927 for all other areas of the province.
Hours of Operation: Monday to Friday, 8:30 a.m. - 12:30 p.m. and 1:00 a.m. - 4:00 p.m.
The Compassionate Friends of Canada offers support in the grief and trauma which follows the death of a child; no matter the age or cause. To find out more contact the chapter nearest you.
Chapters & Contacts in Newfoundland
BURIN PENINSULA
709-826-2919
COTTLESVILLE (Central Newfoundland)
709-629-7322
709-629-7850
centralnewfoundland@tcfcanada.net
ST. JOHN’S (TCF Of Avalon)
709-753-3530
| U-Turn is a registered non-profit organization committed to assisting individuals and families with substance use disorder. The well-being approach at U-Turn, is based on lived and living experience of addiction and recovery. For information on U-Turn Drop-in hours, Recovery meetings, Naloxone Kits and training, and to schedule a one-on-one Peer Support session, please call one of the contacts below:
Tammy Bourne, Peer Support Lead (709) 597-0256 Jeff Bourne, Executive Director (709) 597-3236 Visit their website www.uturnaddictions.org |
Provides a variety of Level 4 - Group Care and support services to children and youth ages 8-18 who are involved with Child, Youth and Family Services or Youth Corrections
A safe place to stay, at no cost, and necessities provided. Accommodation in a communal living setting for up to six weeks. Supportive counselling by experienced, non-judgmental staff, as well as help with securing housing, finances, legal issues, and referrals to other agencies and supports.
24 hour crisis line: 1 -866-634-4198 to speak with a crisis worker.
Corner Brook, NL A2H 6C9
| The service to children and youth, 12 -18 years old, aimed at reducing harm associated with substance use, as well as helping youth stay in school. Youth Outreach Workers act as mentors and positive influencers, helping connect and navigate services, providing information and working with community partners who also service children and youth.
St. John’s Holyrood, Whitbourne, St. Mary’s Bay, Placentia Bay Bay Roberts and Harbour Grace Bonavista Clarenville Grand Bank Marystown |