Frequently Used

211 is an information and referral service, provided by United Way, that connects people to local community and government programs and services. Available 24/7 by calling 211 or the following numbers:

Toll-Free Phone: 1-855-258-4126
TTY/Text: 1-855-405-7446

A peer support service run by and for 2SLGBTQIA+ people in Newfoundland and Labrador.

Available Monday – Thursday 1:00 p.m. – 5:00 p.m. and Monday -Sunday 6:00 p.m. – midnight.

Call or text 1-866-230-8041

 

Telephone
1-866-230-8041

In addition to being an access point, 811 is also an e-mental health tool, confidential and free, and staffed by experienced Registered Nurses. It is available to all residents of Newfoundland and Labrador any time, day or night.

811 HealthLine nurses are available 24/7 to listen, provide support, and connect you to health services in your area. If you are experiencing a mental health and addictions crisis, need support, or are looking for health information, call 811.

811 HealthLine nurses can answer questions you may have about health-related topics that include but are not limited to:

  • Chest pain
  • Vomiting
  • High blood pressure
  • Diarrhea
  • Abdominal pain
  • Headache
  • Diabetes
  • High or low blood sugar
  • Rectal bleeding
  • Heart rate/heartbeat questions
  • Dizziness
  • Children’s health
  • Prostate cancer
  • Cancer screening
  • Sexually transmitted infection
  • Elder abuse
  • Early disease detection
  • Stress
  • Smoking
  • Substance abuse
  • Postpartum
  • Abuse
  • Gender and Identity

 

  • Vomiting
  • Anxiety
  • Swelling
  • Rash
  • Reflux
  • First aid
  • Disease prevention
  • Blood test questions
  • Screening
  • Allergies
  • Irregular periods
  • Post-surgery questions
  • Depression
  • Bullying
  • Pregnancy
  • Mental health crisis
  • Suicide
  • Flu
  • Dementia
  • Bipolar Disorder
  • Anger
  • Grief and Loss
  • Parenting

Mental Health & Addictions Crisis Calls: Effective May 2, 2022 services traditionally offered through the Provincial Mental Health Crisis Line will now be provided by the 811 HealthLine. Individuals in need of crisis response or mental health and addictions support can simply dial 811, day or night, to speak with a registered nurse who is a trained crisis intervener.

Nurse Practitioner Virtual Care Service: This service can prevent unnecessary emergency room visits for non-emergent issues. Appointments are available everyday 8 a.m. to 8 p.m., including weekends at no cost to any individual. The nurse practitioner can communicate over the phone or through videoconference. Individuals can book an appointment by calling 811 or using the 811 NL HealthLine app, free through the Apple and GooglePlay app stores.

Dial a Dietician: Dial a Dietician offers evidence-based healthy eating advice and is delivered by local dietitians by calling the NL HealthLine 811 or emailing a dietitian on the 811 HealthLine website. Dial-a-Dietitian connects residents directly to a dietitian; No referral from a health care provider is needed.  This service is available 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., Monday to Friday.

If you use “Voice over Internet Protocol (VoIP)” or web-enabled telephone services like Canada VRS, Skype or Google Talk, 811 may not connect. Instead, call 1-888-709-2929 to reach the HealthLine. Out of Province cell phones will not connect to 811. Please use a landline.

Text option in the 811 HealthLine app is available ONLY for use by Deaf or hard-of-hearing callers and persons with communication difficulties who live within Newfoundland and Labrador. Register to text with a registered nurse using the 811 NL Healthline app. Download for free from the Apple and GooglePlay app stores.

 

Telephone
811 or 1-888-834-1252 (VRS)

A 24/7 emergency telephone service that responds to emergencies that require assistance form the police, fire department, or ambulance.

Telephone
911

Provides clients, families and other referral sources with one central phone number to call directly for information and self-referral to various mental health and addictions services in the St. John’s region

Address
80 Charter Ave Building 532, St. John’s, NL A1A 1S5, Canada
Telephone
(709) 752-8888
Google Maps

Counsellors are available to support individuals who have mental health or substance use concerns as well as family and friends who are affected.

Counsellors aim to match treatment intensity to each individuals’ unique journey of mental wellness and recovery.

Our counselling teams may include Social workers, Nurses, Psychologists, Occupational Therapists and other professionals.

Eastern Central Western Labrador-Grenfell

For up to date information and resources regarding COVID-19, please visit the site below.

Questions about COVID-19 click here

Website

A 24/7 text line that connects individuals with a trained, volunteer crisis responder. The service is free, confidential, and provided by Kids Help Phone.

Text ‘TALK’ to 686868 to connect.

A 24/7 helpline for individuals experiencing domestic violence.

This province-wide, toll free number (1-888-709-7090) will detect the region where the caller is located and immediately connect them with one of ten transitions houses that are part of the Transition House Association of Newfoundland and Labrador.

The caller is then able to immediately speak with a trained professional who will assist them directly, or connect them to the appropriate service or organization in the community, including women’s centres, Violence Prevention NL organizations, government departments, or medical and policing services.

Call or text 1-888-709-7090

 

Telephone
1-888-709-7090

Doorways provides rapid access to mental health and addictions counselling services ‘one session at a time’. While most locations offer a drop-in service, some locations provide same-day, next day, or appointments by phone. Drop-in counselling services are available without an appointment or referral.

If further counselling is required, staff will work with you to provide access to additional services and supports.

Doorways is not an emergency service. In a medical emergency, call 911. In the case of a mental health or addictions crisis call 811, or proceed to the nearest emergency department.

To find Doorways in your area, click on your region below or call 811 and a Healthline nurse will provide you with a contact number.

Eastern Central Western Labrador-Grenfell

A 24/7 service of the Newfoundland and Labrador Housing Corporation for anyone experiencing homelessness.

Call 1-833-724-2444.

 

 

Telephone
1-833-724-2444

A 24/7 telephone and texting support to children and youth, available in French and English. Youth can be anonymous and will receive professional counselling, information and referrals.

Call 1-800-668-6868 or text ‘TALK’ to 686868.

You can also visit KidsHelpPhone.ca for online resources or download the Always There App.

Telephone
1 (800) 668-6868

Facilitated by trained staff, peer groups follow a set structure, offering consistency and positive reinforcement of living within recovery. Delivered from a holistic approach, our wide range of group topics include discussions on issues such as isolation, medication and finances and also include engagement through food, art and music. Our peer groups are available virtually across the province and in-person in the Metro St. John’s Area, Grand-Falls Windsor, and Stephenville.

Ever expanding, peer support is now delivered in a variety of locations within our communities including during public events as well as at hospitals and places of work. If you’d like to connect with a Peer Supporter in your community, please contact us.

Virtual Peer Group Support
Tuesday & Thursday @ 6:00 – 8:00
Group Topic: TBD

St. John’s Metro In-Person Peer Group Support
Wednesday @ 6:00 – 7:30
Group Topic TBD

Address
70 The Blvd, St. John’s, NL A1A 1K2, Canada
Telephone
1-709-753-1138
Fax
(709) 753-1109
Google Maps

Facilitated by trained staff, peer groups follow a set structure, offering consistency and positive reinforcement of living within recovery. Delivered from a holistic approach, our wide range of group topics include discussions on issues such as isolation, medication and finances and also include engagement through food, art and music. Our peer groups are available virtually across the province and in-person in the Metro St. John’s Area, Grand-Falls Windsor, and Stephenville.

Ever expanding, peer support is now delivered in a variety of locations within our communities including during public events as well as at hospitals and places of work. If you’d like to connect with a Peer Supporter in your community, please contact us.

Virtual Peer Group Support
Tuesday & Thursday @ 6:00 – 8:00
Group Topic: TBD

Grand-Falls Windsor In-Person Peer Group Support
Time: TBD
Group Topic: TBD

 

Address
2A Bank Road
Grand Falls-Windsor, NL A2A 1G6
Telephone
(709) 489-6983

Non-emergency, non-crisis telephone support and referral service. Operated by trained peer supporters.

Available daily, 9:00 a.m. – midnight.

1-855-753-2560

 

Telephone
toll free 1-855-753-2560; French 1-833-753-5460

The Mental Health and Addictions Systems Navigator helps individuals navigate and connect with mental health and addiction services in the province. If the navigator is unavailable, individuals can leave a voicemail and they will return the call.

Call 752-3916 or 1-877-999-7589; VRS calls are welcome or email barry.hewitt@easternhealth.ca

Monday to Friday, 8:30 a.m. – 4:30 p.m.

Contact
Mr. Barry Hewitt
Telephone
(709) 752-3916 / 1-877-999-7589

Mobile crisis response teams are comprised of mental health and addictions clinicians and police officers who are trained to respond together to mental health and addictions-related calls for service. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system. Service is available seven days a week from 10 a.m. to 10 p.m. To access service call:

  • 911
  • Happy Valley-Goose Bay – Royal Canadian Mounted Police (709) 896-3383
  • Labrador City/Wabush – Royal Newfoundland Constabulary (709) 944-7602

 

Mobile crisis response teams are comprised of mental health and addictions clinicians and police officers who are trained to respond together to mental health and addictions-related calls for service. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.

This service is currently available in:

  • St. John’s Metro
  • Mount Pearl
  • Holyrood
  • Bay Bulls
  • Portugal Cove-St. Philip’s
  • Torbay

This service is available seven days a week from 9 a.m. – 11 p.m.

To access service please call:

The Mental Health Crisis Line at  1-888-737-4668

Telephone
(709) 737-4668

Mobile crisis response teams are comprised of mental health and addictions clinicians and trained police officers respond together to crises in the community. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.

This service is currently available in:

  • Bay of Islands area
  • North Shore: all communities to Cox’s Cove
  • South Shore: all communities to Lark Harbour
  • East to and including Deer Lake
  • West to and including Gallants

This service is available seven days a week from 10:00 a.m. – 10:00 p.m.

To access service please call:

  • 911
  • Corner Brook RCMP Detachment (709) 637-4100

Support is available to women experiencing domestic violence. If you would like help with safety planning, or just to talk, there are women’s centres in nine regions of the province. You can contact the one nearest you. If you are ready to leave a situation of domestic violence, there are Transition Houses all across the province who provide shelter to women and children fleeing violence. You can contact the provincial Transition House crisis line. If you are in immediate danger, please call 911

Telephone
1-877-753-1492

The Recovery Centre in St. John’s is open to anyone in the province who is 16+ and needs help while withdrawing from alcohol, drugs and/or gambling.  (You may remember this service as “detox”, but things have changed).  We now have around-the-clock nursing support and can provide medication to help with your withdrawals as needed.  Once you start to feel better, we have a counsellor and meetings to support you as you begin your recovery.

Address
Building 532 Pleasantville,
80 Charter Avenue
St. John’s
Telephone
(709) 752-4980 / 1-877-752-4980
Google Maps

A 24/7 provincial phone line that provides support and information to individuals impacted by sexual violence.

Call 1-800-726-2743 or (709) 747-7757

Telephone
1-800-726-2743 or 726-1411
Google Maps

A free, confidential service providing information, resources, advice, support and motivational counselling while you are working toward being smoke free. We also have a text message support program where you can receive a text per day for 12 weeks.

Hours of operation: Monday to Thursday 9:00 a.m. – 9:00 p.m., and Friday 9:00 a.m. – 5:00 p.m.

Call 1-800-363-5864 to speak with a quit coach, or visit www.smokershelpline.ca

Address
15 Pippy Place, 3rd Floor
St. John’s
Telephone
(800) 363-5864
Fax
(709) 726-2550
Google Maps

Trans Lifeline provides trans peer support for our community that’s been divested from police since day one. We’re run by and for trans people.

Telephone
1 (877) 330-6366
U-Turn is a registered non-profit organization committed to assisting individuals and families with substance use disorder. The well-being approach at U-Turn, is based on lived and living experience of addiction and recovery. For information on U-Turn Drop-in hours, Recovery meetings, Naloxone Kits and training, and to schedule a one-on-one Peer Support session, please call one of the contacts below:

Tammy Bourne, Peer Support Lead (709) 597-0256

Jeff Bourne, Executive Director (709) 597-3236

Visit their website www.uturnaddictions.org

 

Address
46 Powell Drive, Carbonear
Telephone
(709) 595-3223
Google Maps

Wellness Together Canada was funded by the Government of Canada in response to the unprecedented rise in mental distress due to the COVID-19 pandemic. People are being challenged like never before due to isolation, physical health concerns, substance use concerns, financial and employment uncertainty, and the emotional dialogue around racial equality. We’re all going through this together, and we believe that mental health is a journey, not a destination. Each day, we can take a step for our own wellbeing. Wellness Together Canada is here to support everybody on that journey.
We all have different needs. Wellness Together Canada allows you to choose from a variety of resources to motivate and support your wellness journey. Contact Wellness Together Canada if you are in need of immediate crisis support.

Telephone
1-866-585-0445

The Eating Disorder Inpatient Program (EDIP) is a four-bed inpatient eating disorder unit at the Health Sciences Centre.  This program provides inpatient services for adults 18 years and older with eating disorders whose restrictive eating and/or compensatory behaviour (purging, over exercising, laxative use) place them at high risk  for medical complications.

Visit the website to learn more.

Address
Psychiatric Unit
Health Sciences Centre
300 Prince Philip Drive
St. John’s, NL
A1B 3V6
Telephone
(709) 777-2041

In Newfoundland and Labrador, primary health care is typically a person’s first point of contact with the health care system. It includes a range of community-based services essential to maintaining and improving health and well-being throughout an individual’s entire lifespan.

If you have primary health care concerns, please contact your primary care provider (i.e. Family Doctor or Nurse Practitioner).  If you don’t have a primary care provider please register with Patient Connect NL here.  You can also visit Find A Doctor NL  Registration is currently open to residents of the Eastern Health Region only.  It will open to other regions as other Collaborative Team Clinic’s (CTC)  become available in the province. For primary health care needs throughout NL please see the following Primary-Care-Resource.pdf (gov.nl.ca) .

 If you are looking psychiatric services please talk to you primary care provider.  If you are experiencing a psychiatric emergency please visit you local hospital.

The Regional Opioid Dependence Treatment Hub has options available for concerns related to opioid use or wanting help to reduce physical, mental and emotional withdrawal symptoms. The ODT program offers Suboxone, Methadone, withdrawal support, counselling support, family support, links to resources, and free Naloxone. In-person (appointment or walk-in), telephone and telehealth service is available throughout the region.

Address
Labrador Health Centre
P.O. Box 7000, Station C
227 Hamilton River Road
Happy Valley-Goose Bay, NL
A0P 1C0
Telephone
(709) 897-2125
Fax
(709) 896-6778