Frequently Used

211 is an information and referral service that connects Newfoundlanders and Labradoreans to critical human, social, community, and government supports. The service is available in 170 different languages, 24/7, 365 days a year and is 100% free and confidential service to all users.

Planned Parenthood NL’s 2SLGBTQIA+ Warm Line is a peer support service run by and for 2SLGBTQIA+ people in Newfoundland and Labrador. If you need someone to talk to, call us and we will do our best to support you and provide you resources.

The goals of the Warm Line are as follows:
– Create a safer space for 2SLGBTQIA+ people in NL to talk through their problems/concerns.
– Take pressure off of existing crisis or warmlines that 2SLGBTQIA+ people may be using in the absence of specific warm line
– Connect those in the 2SLGBTQIA+ community with more experience and more to give with those seeking help or someone to talk to.
Launched in 2020 amid the Covid-19 pandemic and heightened social isolation, the warm line endeavours to create a sense of connection, community, and hope for its callers.

Telephone:
1-866-230-8041

Provides clients, families and other referral sources with one central phone number to call directly for information and self-referral to various mental health and addictions services in the St. John’s region

Address:
80 Charter Ave Building 532, St. John’s, NL A1A 1S5, Canada
Telephone:
(709) 752-8888
Google Maps:

Community agency led by people who live with mental illness/mental health issues. CHANNAL offers one on one peer support, group peer support and public education and training.

Address:
70 The Blvd, St. John’s, NL A1A 1K2, Canada
Telephone:
(709) 753-7710
Fax:
(709) 753-1109
Google Maps:

The Warm Line is a non-emergency, non-crisis telephone support and referral service. People with lived experience receive training to operate the service.

Telephone:
1-855-753-2560 or in St. John’s (709) 753-2560

For up to date information and resources regarding COVID-19, please visit the site below.

Questions about COVID-19 click here

Website:

Children, youth and young adults can text ‘TALK’ to 686868 to a trained volunteer Crisis Responder who will help with any issues – big or small. The service is free, confidential, and available 24/7.

Doorways provides rapid access to mental health and addictions counselling services ‘one session at a time’. While most locations offer a walk-in service, some locations provide same-day, next day, or appointments by phone. Walk-in counselling services are available without an appointment or referral.

If further counselling is required, staff will work with you to provide access to additional services and supports.

Doorways is not an emergency service. In an emergency, call 911 or the Mental Health Crisis Line at 1-888-737-4668, or proceed to the nearest emergency department.

To find Doorways in your area, click on your region below or call 811 and a Healthline nurse will provide you with a contact number.

Eastern Central Western Labrador-Grenfell

HealthLine is a free, confidential, 24 hour telephone line, staffed by experienced registered nurses in our province who can offer health advice, information and connect you to resources and local services. We are always there for you at 811.

Telephone:
811 or TTY 1-888-709-3555

Kids Help Phone offers free telephone and texting support to children and youth, 24/7 in French and English. Youth can be anonymous and will receive professional counselling, information and referrals. Call 1-800-668-6868, visit KidsHelpPhone.ca for online resources or download the Always There App.

Address:
Toronto, ON
Telephone:
1 (800) 668-6868

Mental Health and Addictions Systems Navigator

Are you having difficulty navigating the system or connecting with a service? Our Navigator is a central point of contact for individuals, family members and stakeholders throughout the province to:

  • Problem solve so that you can figure out next steps
  • Consider options and find the right mental health or addiction service
  • Get help in making connections

Call 752-3916 or 1-877-999-7589; VRS calls are welcome

 

Contact:
Mr. Barry Hewitt
Telephone:
(709) 752-3916 / 1-877-999-7589

Call now if you feel like you are unable to cope, are thinking about suicide or if you are unsure where to turn for help. The Mental Health Crisis Line is a free, confidential service for individuals, family and friends.  The crisis line is province-wide, 24 hours a day.

Telephone:
(709) 737-4668 / 1-888-737-4668

Mobile crisis response teams are comprised of mental health and addictions clinicians and police officers who are trained to respond together to mental health and addictions-related calls for service. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.

This service is currently available in Labrador City and Wabush seven days a week from 2 – 10 p.m.

To access service:
• Call 911
• Call the local Royal Newfoundland Constabulary detachment at (709) 944-7602

Mobile crisis response teams are comprised of mental health and addictions clinicians and police officers who are trained to respond together to mental health and addictions-related calls for service. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.

This service is currently available in:

  • St. John’s Metro
  • Mount Pearl
  • Holyrood
  • Bay Bulls
  • Portugal Cove-St. Philip’s
  • Torbay

This service is available seven days a week from 9 a.m. – 11 p.m.

To access service please call:

The Mental Health Crisis Line at  1-888-737-4668

Telephone:
(709) 737-4668

Mobile crisis response teams are comprised of mental health and addictions clinicians and police officers who are trained to respond together to mental health and addictions-related calls for service. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.

This service is currently available in:

  • Bay of Islands area
  • North Shore: all communities to Cox’s Cove
  • South Shore: all communities to Lark Harbour
  • East to and including Deer Lake
  • West to and including Gallants

This service is available seven days a week from 10 a.m. – 10 p.m.

To access service please call:

  • 911
  • Corner Brook RCMP Detachment (709) 637-4100

Call province-wide for 24/7 support and information if you have been impacted by sexual violence.

Address:
360 Topsail Road, Suite 101
St. John’s, NL
A1E 2B6
Telephone:
1-800-726-2743 or 726-1411
Google Maps:

Support is available to women experiencing domestic violence. If you would like help with safety planning, or just to talk, there are women’s centres in nine regions of the province. You can contact the one nearest you. If you are ready to leave a situation of domestic violence, there are Transition Houses all across the province who provide shelter to women and children fleeing violence. You can contact the provincial Transition House crisis line. If you are in immediate danger, please call 911

Telephone:
1-877-753-1492

The Recovery Centre in St. John’s is open to anyone in the province who is 16+ and needs help while withdrawing from alcohol, drugs and/or gambling.  (You may remember this service as “detox”, but things have changed).  We now have around-the-clock nursing support and can provide medication to help with your withdrawals as needed.  Once you start to feel better, we have a counsellor and meetings to support you as you begin your recovery.

Address:
Building 532 Pleasantville,
80 Charter Avenue
St. John’s, NL
A1B 4A4
Telephone:
1-877-752-4980
Google Maps:

The Smokers’ Helpline is a free, confidential service providing information, resources, advice, support and motivational counselling while you are working toward being smoke free. We also have a text message support program where you can receive a text per day for 12 weeks.

Address:
15 Pippy Place, 3rd Floor
PO Box 13457, Stn A
St. John’s, NL
A1B 4B8
Telephone:
(800) 363-5864
Fax:
(709) 726-2550
Google Maps:

Trans Lifeline provides trans peer support for our community that’s been divested from police since day one. We’re run by and for trans people.

Telephone:
1 (877) 330-6366

Provides peer support, education, information and hope for individuals recovery from addiction.

Address:
46 Powell Drive, Carbonear
Telephone:
(709) 595-3223
Google Maps: