This guide can help people find out what Provincial Government programs and services are available. Programs are listed within seven major groups:
• Financial Help
• Housing, Shelter and Home Supports
• Education and Learning Help
• Employment (Job) Supports
• Medical, Health and Wellness
• Justice and Legal Services
• Other Services
211 is an information and referral service, provided by United Way, that connects people to local community and government programs and services. Available 24/7 by calling 211 or the following numbers:
Toll-Free Phone: 1-855-258-4126
TTY/Text: 1-855-405-7446
Planned Parenthood NL’s 2SLGBTQIA+ Warm Line is a peer support service run by and for 2SLGBTQIA+ people in Newfoundland and Labrador.
Wednesday-Sunday 6:00 p.m. - 10:00 p.m. NST / 5:30 p.m. - 9:30 p.m. AST
Call or text 1-866-230-8041
In addition to being an access point, 811 is also an e-mental health tool, confidential and free, and staffed by experienced Registered Nurses. It is available to all residents of Newfoundland and Labrador any time, day or night.
811 HealthLine nurses are available 24/7 to listen, provide support, and connect you to health services in your area. If you are experiencing a mental health and addictions crisis, need support, or are looking for health information, call 811.
811 HealthLine nurses can answer questions you may have about health-related topics that include but are not limited to:
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Mental Health & Addictions Crisis Calls: Effective May 2, 2022 services traditionally offered through the Provincial Mental Health Crisis Line will now be provided by the 811 HealthLine. Individuals in need of crisis response or mental health and addictions support can simply dial 811, day or night, to speak with a registered nurse who is a trained crisis intervener.
Nurse Practitioner Virtual Care Service: This service can prevent unnecessary emergency room visits for non-emergent issues. Appointments are available everyday 8 a.m. to 8 p.m., including weekends at no cost to any individual. The nurse practitioner can communicate over the phone or through videoconference. Individuals can book an appointment by calling 811 or using the 811 NL HealthLine app, free through the Apple and GooglePlay app stores.
Dial a Dietician: Dial a Dietician offers evidence-based healthy eating advice and is delivered by local dietitians by calling the NL HealthLine 811 or emailing a dietitian on the 811 HealthLine website. Dial-a-Dietitian connects residents directly to a dietitian; No referral from a health care provider is needed. This service is available 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., Monday to Friday.
If you use “Voice over Internet Protocol (VoIP)” or web-enabled telephone services like Canada VRS, Skype or Google Talk, 811 may not connect. Instead, call 1-888-709-2929 to reach the HealthLine. Out of Province cell phones will not connect to 811. Please use a landline.
Text option in the 811 HealthLine app is available ONLY for use by Deaf or hard-of-hearing callers and persons with communication difficulties who live within Newfoundland and Labrador. Register to text with a registered nurse using the 811 NL Healthline app. Download for free from the Apple and GooglePlay app stores.
A 24/7 emergency telephone service that responds to emergencies that require assistance form the police, fire department, or ambulance.
The Al-Anon Family Groups are a fellowship of relatives and friends of those with alcoholism who share their experiences, strength, and hope.
Email info@al-anonnl.ca for more information.
There are no office hours for this service but messages will be returned ASAP.
Visit http://www.al-anonnl.ca for local meeting listings.
St.John's, NL
A1B 4R1
Alcoholics Anonymous is a fellowship of people who share their experience, strength and hope with each other so that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Our Toll Free Help Line is available at 1-888-579-5215 (579-5215 for local callers in St. John's).
For meeting information, call (709) 579-6091 or visit https://area82aa.org/find-a-meeting.
To download the AA Meeting Guide app, visit https://www.aa.org/meeting-guide-app.
There are no office hours for this service but messages left will be returned ASAP.
St. John's, NL
A1B3P9
In response to COVID-19 and suspension of face-to-face meetings, we have adopted an appointment plan to keep our First Link clients connected to offer support. If you could promote this information to those in your organization it would be much appreciated.
Mount Peral, NL
A1N 3J6
The APNL was established to support the profession of psychology and its role in promoting psychological health and human welfare.
APNL supports the discipline of psychology in its broadest form. Most APNL members are registered psychologists, working in post-secondary, healthcare, education or in private practice. Some members may be graduate students of psychology and other members may be teaching psychology at the college or university level and/or engaged in psychological research.
P.O Box 26061, RPO
LeMarchant Road
St. John's, NL
A1E 0A5
A provincial charitable organization dedicated to promoting the development of individual , lifelong, and community-based supports and services for autistics, their families, and caregivers.
For more information, call the provincial office at (709) 722-2803.
Community agency offering programs, supports, services and outreach throughout the province for persons with Autism Spectrum Disorder (ASD).
P.O. Box 133
Grand Falls Windsor, NL
A2A 1J4
This search facility can be used to help you find a Canadian Certified Counsellor (CCC) for counselling/psychotherapy services. These professionals have obtained our CCC designation and are recognized by CCPA as qualified to provide counselling services in Canada.
Community agency offering systemic advocacy, education, and awareness of mental health and mental illness
Grand Falls-Windsor, NL
A2A 2T5
Facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness.
For more information, call (709) 753-8550, or email office@cmhanl.ca or visit Canadian Mental Health Association Newfoundland & Labrador | CMHA-NL (cmhanl.ca)
St. John's, NL
A1E 2E1
An extensive network of programs and services that actively reach out and serve local communities throughout the province. Service include emergency and disaster, first aid and CPR, health equipment loans, nutrition and transportation, swimming and water safety, violence, bullying and abuse prevention. Emergency services are available 24/7.
Servicing Gander & Area
Local Crisis Line: 256-7707
Toll Free Crisis Line: 1-877-800-2272
Gander, NL A1V 1W7
Triage line for community-based services, available 8:30 am to 4:30 pm, Monday to Friday.
Mental Health and Addictions triage is a process to provide quick assessment and timely access to an appropriate mental health and addictions health professional. Central Health's health professionals have backgrounds in social work, occupational therapy, nursing and psychology. Using this toll free triage line, persons needing mental health and addictions services can call to refer themselves. Health care providers or other referral sources may continue to refer clients through mail, fax or phone.
The Centre for Pain and Disability Management is a provincial program for people 18 years or older experiencing long-term or persistent pain, who do not require further medical investigations or treatments, and who would benefit from a team approach to rehabilitation. You can self-refer to this program or a professional referral from your health care provider is also accepted.
Dr. Leonard A. Miller Centre
100 Forest Road
St. John’s, NL
A1A 1E5
A non-for-profit organization established in 1983 by persons with disabilities who believed that a provincial organization is necessary to advance inclusion of personals with disabilities.
For more information call (709) 722-7011, visit www.codnl.ca, or email info@codnl.ca
Counsellors are available to support individuals who have mental health or substance use concerns as well as family and friends who are affected.
Counsellors aim to match treatment intensity to each individuals’ unique journey of mental wellness and recovery.
Our counselling teams may include Social workers, Nurses, Psychologists, Occupational Therapists and other professionals.
Conne River Health and Social Services is responsible for the design and delivery of a full range of community-based programs that enhance the awareness and provide for the continuing care of the members of the Miawpukek First Nation. This is accomplished through a range of health and social programming including:
- Health promotion
- Health protection
- Continuing care
- Social work
- Child care
- Mental health
- Addictions
Hours
Monday—Friday: 9:00AM–5:00PM
Conne River, NL A0H 1J0
Provides free financial counselling focused on a client's particular needs. The goal is to provide consumers with a sense of financial well-being through counselling and education.
A 24/7 text line that connects individuals with a trained, volunteer crisis responder. The service is free, confidential, and provided by Kids Help Phone.
Youth can text 'CONNECT' to 686868 to connect. Adults can text 'WELLNESS' to 741741 to connect.
Provides leadership in provincial policies and programs related to mental health and addictions in Newfoundland and Labrador.
St. John's, NL A1B 3R4
Dialectical Behavior Therapy (DBT) is a comprehensive, evidence-based treatment that works to provide a balance of acceptance and change using validation, problem solving and behaviour change strategies. DBT strives to help people acquire, strengthen and generalize new skills. Comprehensive treatment consists of weekly individual therapy sessions, a 24-week skills group, a consultation team for therapists and the availability of coaching calls to assist with skill development if necessary. For more information or to make a referral please call:
Central Triage 1-844-353-3330.
A 24/7 helpline for individuals experiencing domestic violence.
This province-wide, toll free number (1-888-709-7090) will detect the region where the caller is located and immediately connect them with one of ten transitions houses that are part of the Transition House Association of Newfoundland and Labrador.
The caller is then able to immediately speak with a trained professional who will assist them directly, or connect them to the appropriate service or organization in the community, including women’s centres, Violence Prevention NL organizations, government departments, or medical and policing services.
Call or text 1-888-709-7090
Doorways provides rapid access to mental health and addictions counselling services ‘one session at a time’. While most locations offer a drop-in service, some locations provide same-day, next day, or appointments by phone. Drop-in counselling services are available without an appointment or referral.
If further counselling is required, staff will work with you to provide access to additional services and supports.
Doorways is not an emergency service. In a medical emergency, call 911. In the case of a mental health or addictions crisis call 811, or proceed to the nearest emergency department.
To find Doorways in your area, click on your region below or call 811 and a Healthline nurse will provide you with a contact number.
A leadership advocacy group dedicated to promoting research and providing public support services and information about matters related to eating disorders, including information on available treatment services for individuals and families who experience disordered eating.
For more information, call 1-855-722-0500 or visit Eating Disorder Foundation of NL (edfnl.ca)
13 Pippy Pl, St. John's, NL A1B 3X2
The Eating Disorder Inpatient Program (EDIP) is a four-bed inpatient eating disorder unit at the Health Sciences Centre. This program provides inpatient services for adults 18 years and older with eating disorders whose restrictive eating and/or compensatory behaviour (purging, over exercising, laxative use) place them at high risk for medical complications.
Visit the website to learn more.
Health Sciences Centre
300 Prince Philip Drive
St. John's, NL
A1B 3V6
A 24/7 service of the Newfoundland and Labrador Housing Corporation for anyone experiencing homelessness.
Call 1-833-724-2444.
The number of barriers to accessing services can sometimes be great, particularly for people with disabilities. With a focus on empowering the people to do their own advocacy, at Empower we help people build their own skills and determine their own approach to solve the problems they face. At Empower, we want to encourage independent living by helping people build their own skills and develop their own approach to the problems they may face.
St. John's, NL
A1A 3R6
Programs, supports, and resources to enhance the social, mental, educational, and physical development of children, age 0-6, and their families in a safe and inclusive environment. For a complete listing of Family Resource Centres and their associated satellite offices in Newfoundland and Labrador, visit https://www.childcare.gov.nl.ca/public/ccr/centres.
FASDNL is a pan-provincial organization working to educate, provide supports and resources, and raise awareness about fetal alcohol spectrum disorder (FASD). FASDNL provides FASD training and offers a monthly group for parents and caregivers. Visit www.fasdnl.ca
A 24/7 Help Line that provides immediate, culturally competent, telephone crisis intervention, counselling, and online chat support for all indigenous peoples across Canada.
Call 1-855-242-3310 or visit www.hopeforwellness.ca
The First Responders Warmline is available to provide mental health support to paramedics and other first responders, so that they can continue to help and support others.
Staffed by first responders trained in the delivery of peer support, the warmline is available:
Seven Days A Week
11:30 a.m. - 11:30 p.m. Labrador time
12:00 p.m. - 12:00 a.m. Island time
If you are a first responder and would like to talk to someone, call 1-709-237-4180.
Flexible Assertive Community Treatment (FACT) teams provide treatment of illness and symptoms, hands-on assistance with daily living activities and recovery support for individuals, usually over the age of 18 years, with serious mental illness and concurrent disorders. FACT strives to ensure continuity of care and prevent unnecessary admissions to hospital by providing intensive services for individuals within their communities through assertive community outreach. To learn more about FACT in your region, please call:
Eastern Health
St. John’s 709-777-3974
Rural Avalon 709-945-6513
Peninsulas 709-466-5700
Central Health 709-489-4300
Western Health
Deer Lake & North: 709-635-2804
Corner Brook & Bay of Islands: 709-784-6822
Stephenville & South: 709 - 643-5111, ext. 7294
Labrador-Grenfell Health
Happy Valley-Goose Bay: 709-897-2116
Labrador West: 709-285-8311
St. Anthony & Area: 709-456-2401 ext. 6246
Programs that distribute free groceries or vouchers to eligible individuals and families on low income. To find a food bank in your area of Newfoundland and Labrador please visit the website listed here.
The Friendly Calls program is a free phone program that is available to any adult 18 years and older who maybe experiencing loneliness and isolation. The program pairs a trained Red Cross volunteer with an adult (18+) who may have limited social and family connections or feels they could benefit from more social interaction over the phone. There is no cost to participate and if the person decides it’s not a good fit for them, they can cancel at any time.
Sign up.
By phone at 1-833-979-9779 (Monday- Friday 9 am - 8 pm)
By email at friendlycalls@redcross.ca
By electronic referral at Friendly Calls Participant Referral Form - Newfoundland and Labrador - Canadian Red Cross. The form is easy to fill out and submit.
Gander and surrounding areas
This is an inpatient unit to serve clients over the age of 65 who require assessment, treatment, and diagnoses for a new onset of a psychiatric illness or new onset of cognitive decline. The unit also provides assessment and treatment for clients of any age who have a diagnosed dementia with challenging psychiatric or behavioral symptoms. Clients can be admitted to this unit via the Waterford Hospital's emergency room, direct admission via psychiatrist outpatient clinics, or upon referral from psychiatrists, family doctors, or nurse practitioners.
306 Waterford Bridge Rd.,
St. John's, NL
A1E 4J8
Grand Falls-Windsor Pride is a voluntary, not-for-profit organization that aims to provide an opportunity for the LGBTQ+ community and their allies to celebrate and advocate for the culture, heritage, diversity and rights of LGBTQ+ people.
Facebook, Twitter and Instagram: @gfwpride
Prenatal nutrition and education support program offered through community-based Family Resource Centres. The objective is to support healthy nutrition during the pregnancy and early post-natal period and to promote healthy pregnancy and newborn outcomes. Healthy Baby Club actively supports healthy lifestyles for people who are pregnant using a peer support model with a team approach. Support is offered to the participants by a resource mother or other healthy baby club staff, as well as other club participants. Staff work closely with the other family resource centre team members, the public health nurse and the regional nutritionist to provide prenatal education and support.
Please contact the Family Resource Centre closest to you by clicking the link below.
An intensive outpatient program for individuals age 18+, across the province diagnosed with anorexia nervosa, bulimia nervosa, or other specified feeding and eating disorder. Referral required.
St. John's
Provides specialized inpatient addictions treatment services for youth between the age of 12 - 18 years. Following an assessment by a physician, admission is available when a person’s needs cannot be safely met in community. Services include assessment, diagnosis, treatment and connection to treatment and supports after discharge.
Grand Falls-Windsor
NL A2A 2E1
Provides three-week inpatient treatment for men and women 19+ who are experiencing a substance use and/or gambling problem. Individuals must be referred by an addictions counselor or other community professional.
Provides opportunities for the rehabilitation of people involved in the criminal justice system through program interventions, public education, crime prevention strategies, and restorative justice principles.
Juniper Place Therapeutic Residence is a voluntary program designed for adults with complex mental health issues or addictions. It is a 3-bedroom home located in Grand Falls Windsor with the focus on learning skills, improving function and community engagement. The program is transitional in nature with an average length of stay 3 months.
International students can access professional counselling in real-time and/or appointment-based to help with any school, health, or general life concern at no cost to them. The keep.meSAFE Student Support Program is available night and day via phone, app, or web based. The service is completely confidential within the limits of the law and available in 60+ different languages. Download the MY SSP app, complete a profile, and start a live chat or call with a counsellor anytime anywhere.
"Kids Help Phone is Canada’s only 24/7 e-mental health service offering free, confidential support to young people in English and French. You can reach a professional counsellor at Kids Help Phone in English or French 24/7 by calling 1-800-668-6868. Our phone service is also offered in Ukranian, Russian, Pashto, Dari, Mandarin and Arabic with the help of trained interpreters. With Crisis Text Line powered by Kids Help Phone, you can chat with a trained, volunteer crisis responder for support any time, about anything, via text message. To start using the texting service, text CONNECT to 686868."
You can also visit KidsHelpPhone.ca for online resources
Facilitated by trained staff, peer groups follow a set structure, offering consistency and positive reinforcement of living within recovery. Delivered from a holistic approach, our wide range of group topics include discussions on issues such as isolation, medication and finances and also include engagement through food, art and music. Our peer groups are available virtually across the province and in-person in the Metro St. John’s Area, Grand-Falls Windsor, and Stephenville.
Ever expanding, peer support is now delivered in a variety of locations within our communities including during public events as well as at hospitals and places of work. If you’d like to connect with a Peer Supporter in your community, please contact us.
- Warmline hours are 10am-12am
- Peer Virtual Group is Tuesday 6-8
- Family Virtual Support Group is Thursday 6-8
Grand Falls-Windsor, NL A2A 1G6
Community agency led by individuals who live with mental health and/or addictions issues. One-on-one peer support, group peer support, and public education and training.
- Warmline hours are 10am-12am
- Peer Virtual Group is Tuesday 6-8
- Family Virtual Support Group is Thursday 6-8
Non-emergency, non-crisis telephone support and referral service. Operated by trained peer supporters.
Available daily, 10:00 a.m. - midnight NST / 9:30 a.m. - 11:30 p.m. AST.
1-855-753-2560
- Warmline hours are 10:00 a.m. - 12 a.m. NST / 9:30 a.m. - 11:30 p.m. AST.
- Peer Virtual Group is Tuesday 6:00 p.m. - 8:00 p.m. NST / 5:30 p.m. - 7:30 p.m. AST.
- Family Virtual Support Group is Thursday 6:00 p.m. - 8:00 p.m. NST / 5:30 p.m. - 7:30 p.m. AST.
Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction.
Baie Verte, NL AOK 1BO
FAX: 532-4632
Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction.
Gander, NL
A1V 1P7
Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction.
Glovertown, NL A0G 2L0
Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction
Grand Falls-Windsor
NL, A2A 2E1
Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction.
394-412 Main Street
Lewisporte NL A0G 3A0
Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction.
57-61 Main Street,
Badger’s Quay, NL AOG 1BO
Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction.
Springdale, NL A0J 1T0
Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction.
St. Alban’s, NL A0H 2E0
Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction.
Twillingate, NL AOG 4MO
The Mental Health and Addictions Systems Navigator helps individuals navigate and connect with mental health and addiction services in the province. If the navigator is unavailable, individuals can leave a voicemail and they will return the call.
Call 752-3916 or 1-877-999-7589; VRS calls are welcome or email barry.hewitt@easternhealth.ca
Monday to Friday, 8:30 a.m. - 4:30 p.m.
Mobile crisis response teams are comprised of mental health and addictions clinicians and trained police officers who respond together to crises in the community. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.
This service is currently available in: Gander and Grand-Falls-Winsor and surrounding communities (see more details below).
This service is available seven days a week from 10:00 a.m. – 10:00 p.m.
To access service please call:
- 911
- 811
Gander and Surrounding Communities
- Gander
- Benton
- Gambo
- Hare Bay
- Dover
- Glovertown
- Tray Town
- Glenwood
- Laurenceton
- Appleton
- Little Burnt Bay
- Stanhope
- Brown’s Arm
Grand Falls-Windsor and Surrounding Communities
- Grand Falls-Windsor
- Bishop’s Falls
- Sandy Point
- Botwood
- Peterview
- Northern Arm
- Point Leamington
- Leading Tickles
- Phillips Head
- Point of Bay
- Charles Brook
- Cottrell’s Cove
- Moore’s Cove
- Fortune Harbour
- Norris Arm South
- Norris Arm North
- Badger
- Buchans Junction
- Millertown
- Buchans
- South Brook
- Robert’s Arm
- Springdale
- Kings Point
Twillingate/New World Island Communities
- Twillingate
- Newville
- Indian Cove
- Merritt’s Harbour
- Sunnyside
- Cottlesville
- Bridge Port
- Moreton’s Harbour
- Pike’s Arm
- New World Island
- Summerford
- Boyd’s Cove
- Birchy Bay
- Baytona
- Loon Bay
- Campbellton
- Lewisporte
- Embree
- Stanhope
- Wing’s Point
- Clarke’s Head
- Crow Head
The Parent-Child Mother Goose Program® is a group experience for families with babies and young children. The program focuses on introducing participants to the pleasure and power of using rhymes, songs and stories in their everyday lives. The Parent-Child Mother Goose Program® is a preventative, early intervention program that nurtures the attachment between parent and child.
For more information email: info@mothergoosenl.ca
| MWONL is a culturally diverse, provincial-based non-profit organization. Their uniqueness is based on its gender specific mandate. The organization delivers programs and to immigrant and newcomer women and their families in the province of Newfoundland and Labrador. They take into consideration their social, economic, and cultural equality, and allow them to fully participate. Their organization focuses on the unique concerns and needs of newcomer, immigrant, and refugee women and their families, and recognizes and responds accordingly. For more information, call (709) 726-0321 or visit https://mwonl.org |
44 Torbay Road
St. John's
A service of Memorial University of Newfoundland and Labrador for its students. SWCC offers individualized personal counselling and health and wellness supports and is dedicated to helping students remain healthy and make good life choices while pursuing their academic goals.
Memorial University of Newfoundland
St. John's, NL
A1C 5S7
The services performed by a certified music therapist (MTA) include the application of music therapy interventions within the context of a therapeutic relationship. This relationship is developed through music-based, verbal, and/or non-verbal communication. Certified MTAs use music to address human needs within cognitive, communicative, emotional, musical, physical, social, and spiritual domains. They conduct client assessments, develop treatment plans, implement therapy processes, and evaluate progress.
- Music Therapy is available to youth & adults connected to Mental Health and Addiction Services in Central Health by contacting (709)-489-6406
- Music therapy is also provided through the Lifewise Drumming Group which occurs monthly in Grand Falls-Windsor. Contact (709)489-0035 or lrgirvan@lifewise.ca for more information.
Fellowship of individuals living with drug addiction. For schedule information and access to online groups in Newfoundland and Labrador, please visit http://www.nlareana.ca/
Non-profit organization providing information, resources, referrals and support on eating disorders and food and weight preoccupation to individuals with eating disorders and their families.
The National Overdose Response Service (NORS) is an overdose prevention hotline for Canadians providing loving, confidential, nonjudgmental support for you, whenever and wherever you use drugs.
The service is free and available 24/7.
To access this service please call 1-888-688-6677 (NORS)
Community agency offering programs (neurocognitive rehabilitation), supports, and outreach (including advocacy, education, and awareness) throughout the province for persons with neuropsychiatric conditions/brain injury. Aimed at preventing brain injury and supporting persons living with and affected by neuropsychiatric conditions/brain injury.
The private practice roster is available for individuals wishing to engage the services of a social worker. Social workers listed here are registered with NLASW and meet the criteria for registration as a private practitioner.
The Newfoundland and Labrador Public Libraries operates 94 libraries around the province. Our materials on a wide variety of health topics are available on loan for free with a valid library card. Our materials may be available in several different formats such as regular print, eBooks and as audio-books. You can apply for a library card online. Each library also has public computers that you can use to access the Internet.
Newfoundland and Labrador Association of the Deaf (NLAD) is a non-profit organization that provides consultation and information to the public, businesses, media, health care, government, educators and others on the needs and interests of Deaf Newfoundlanders and Labradorians.
NLAD also:
- Conducts research and collects data regarding: Deaf demographics, employment, and literacy; provides reports on information gathered.
- Provides Employment Services to Deaf clients to enable them to seek, obtain and keep employment.
- Promotes and protects the use of American Sign Language through sign language classes.
- Provides ASL Consultation Conferences to the Deaf community.
https://www.youtube.com/watch?v=y8p66HO-C5c&feature=youtu.be
St. John's, NL A1B 3X2
NL Housing is a provincial Crown Corporation which operates under the authority of the Housing Corporation Act. It is governed by a Board of Directors appointed by the Lieutenant-Governor in Council. The Board represents different geographic areas and interest groups and reports to the Government of Newfoundland and Labrador through the Minister of Children, Seniors and Social Development and Minister Responsible for the Newfoundland and Labrador. NL Housing's clientele consists of individuals and families with low-to-moderate incomes who require assistance in accessing or maintaining safe, adequate and affordable housing. The programs delivered serve renters, homeowners, those at risk of, or who are experiencing, homelessness and distinct populations whose housing needs are particularly acute, including persons with disabilities, persons with complex needs, seniors, youth, victims of intimate partner violence and Indigenous persons.
NL Housing offers a diverse range of programs across the housing continuum to meet the needs of clients, including:
• Operation and maintenance of the Corporation's 5,575 public social housing units throughout the Province to over 12,000 low-income clients.
• Partner-Managed Housing Program that provides financial and technical support to partner-managed and cooperative housing providers offering subsidized housing to over 1,600 low to moderate income households throughout the province.
• Rental Supplement Program that provides rental assistance to low-income households in private accommodations which assists over 2,000 lowincome individuals secure affordable housing.
• Home Repair programs that provide financial assistance to over 1,400 low-income homeowners to complete much needed repairs to their homes, improve accessibility or to make energy efficiency improvements.
• Supportive Living Program that provides grants to non-profit organizations to provide services and supports or build community capacity towards addressing and preventing homelessness. In 2019-20, this program funded 22 partner organizations to deliver 28 projects across Newfoundland and Labrador, supporting over 5,000 individuals.
• Emergency Shelter Program which manages a 24/7 toll free number to support individuals experiencing homelessness. NL Housing engages a range of non-profit and private shelter operators to respond to required emergency shelter placement for individuals experiencing homelessness and connect them to supports to secure permanent housing as quickly as possible. In 2019-20, over 1,000 individuals accessed services of this program.
• Transition Housing Program that provides funding to the Province's 10 transition houses to provide safe short-term accommodations, services and resources to support women and their children who are vulnerable for, at risk of, or have been subjected to intimate partner violence. In 2019-20, there were almost 850 admissions to this program.
Additional information about eligibility and access to programs and services offered by NL Housing, as well as the current mandate, can be found at the
Newfoundland and Labrador Housing Corporation website
For regional housing enquiries, other than application status, please contact your local regional office:
Avalon Regional Office: 709 724-3000
Corner Brook: 709 639-5201
Gander: 709 256-1300
Goose Bay: 709 896-1920
Grand Falls-Windsor: 709 292-1000
Marystown: 709 279-5375
Stephenville: 709 643-6826
Perinatal Program Newfoundland and Labrador (PPNL) is a province wide program that establishes guidelines for perinatal care, provides education to health care providers, advocates prevention and health promotion, supports research and quality assurance initiatives, and provides decision makers and researchers with information form its databases.
Nobody’s Perfect (NP) is a nationally recognized parent support and education program for parents of children from birth to age five. It is a free and voluntary parenting program designed to meet the needs of parents who are new, young, single, socially or geographically isolated or who have low income or limited formal education offered in community Family Resource Centres throughout Newfoundland and Labrador. As a strengths based program, it works with parents where they are, is based on what parents want to learn about while giving you and your child a safe place to meet others with children of the same age and with whom they share interests & concerns. Programs are offered in person and virtually.
For more information: https://nobodysperfect.ca/provincial-contacts/newfoundland-and-labrador/
The hubs provide rapid access to Suboxone and Methadone, and are also available to support community-based physicians, nurse practitioners, pharmacists, and counsellors.
The hubs provide rapid access to medication-assisted treatment (suboxone or methadone). Telehealth is an option to access the service. The regional Opioid Treatment Centres can also support community-based physicians, nurse practitioners, nurses, pharmacists and counsellors upon request.
Gander Central East Hub - 709 256-1356
Gambo Hub - 709 674-5076
Grand Falls-Windsor–Central West Hub – 709 489-8178
This Facebook support group is for parents/primary caregivers of LGBTQ kids and youth - with a particular focus on support for parents with kids who are gay, lesbian, bisexual, pansexual or questioning their sexuality. This group is private and only people in the group can see who is a member or what is posted. If you are interested in joining this group simply click on “Join Group” and you will be asked a few screening questions or email parentsoflgbtqyouthnl@gmail.com for more information.
A welcoming and affirming peer support group for parents/primary caregivers of trans,
two-spirit and gender diverse children, youth and adults. In-person meetings and
online support are both available.
Pflag is a national charitable organization with two chapters in this province; Grand Falls-Windsor and St. John's. Pflag was founded by parents who wished to help themselves and their family members understand and accept their LGBTQ2S children. The "coming-out" process can be a critical time for families. When the adjustment period is particularly long or painful, relationship can become damaged. You can find support by visiting the website, calling, or visiting the Facebook page.
website: pflagcanada.ca
Phone: 1 888 530 6777 (Ext. 584 Grand Falls-Windsor; Ext. 575 St. John's)
FB page: @pflaggfw
Fellowship for individuals identified seeking support and information on sexual orientation, gender identity and gender expression.
Find us on Facebook.
Planned Parenthood Newfoundland and Labrador Sexual Health Centre is a non-profit charitable organization that promotes positive sexual health and 2SLGBTQIA+ inclusion through education, community partnership, information and services within an environment that supports and respects individual choice.
Our sexual health clinics operate on an appointment-only basis. We do not hold walk-in clinics. However, pregnancy tests and peer support sessions are walk-in based.
St. John's, NL, A1C 2J9
In Newfoundland and Labrador, primary health care is typically a person’s first point of contact with the health care system. It includes a range of community-based services essential to maintaining and improving health and well-being throughout an individual’s entire lifespan.
If you have primary health care concerns, please contact your primary care provider (i.e. Family Doctor or Nurse Practitioner). If you don’t have a primary care provider, please register with Patient Connect NL here . If you do not have access to online registration, please call 1-833-913-4679. Video Relay Service (VRS) calls are welcome. The information provided on Patient Connect NL will be used to plan and improve access to primary health care in Newfoundland and Labrador, with the goal of connecting individuals to a primary care provider as soon as one becomes available in their chosen area. More information on Patient Connect NL can be found here.
You can also visit Find A Doctor NL
For primary health care needs throughout NL please see the following Primary-Care-Resource.pdf (gov.nl.ca) .
If you are looking for psychiatric services please talk to you primary care provider. If you are experiencing a psychiatric emergency please visit you local hospital.
If you are looking for information about medication please call your local pharmacy or 811.
Provincial Mental Health groups are offered around a wide variety of mental health and addictions issues. These groups are one way to increase accessibility to services across our province. Provincial Mental Health groups are offered virtually and are facilitated by local mental health clinicians. Group topics vary and are expanding in their diversity.
Support for individuals using opioids, family members, and health-care providers, including help for individuals navigating the system and connecting with support and services.
Call 1-844-752-3588 Monday to Friday, 8:30 a.m. - 4:30 p.m.
VRS calls are welcome.
Support is available to women experiencing domestic violence. If you would like help with safety planning, or just to talk, there are women's centres in nine regions of the province. You can contact the one nearest you. If you are ready to leave a situation of domestic violence, there are Transition Houses all across the province who provide shelter to women and children fleeing violence. You can contact the provincial Transition House crisis line. If you are in immediate danger, please call 911
Mental health emergency unit at the Waterford Hospital that provides assessment of urgent mental health concerns on a walk-in basis.
This service is available 24/7; no referral needed.
St. John's
Psychiatric emergency services are available in any emergency department. The emergency department is staffed on a 24-hour basis. A health professional, such as a Doctor or Nurse, assess all patients who present with mental health and addiction concerns. The department also has access, when needed, to 24-hour, on-call coverage by a Psychiatrist or psychiatric staff.
Visit the emergency department nearest you.
The Recovery Centre in St. John’s is open to anyone in the province who is 16+ and needs help while withdrawing from alcohol, drugs and/or gambling. (You may remember this service as “detox”, but things have changed). We now have around-the-clock nursing support and can provide medication to help with your withdrawals as needed. Once you start to feel better, we have a counsellor and meetings to support you as you begin your recovery.
80 Charter Avenue
St. John's
Violence can be prevented. Education and awareness is one key element in reducing violence in our schools, community and homes. REV works to provide education and bring awareness to issues surrounding violence, because we believe everybody has the right to live in work in a safe environment.
Gander, NL A1V 1K6
Serving women for whom sex work is an occupation and women who are not in the industry by choice in our area. We support anyone with lived experience in the sex industry.
Call or text (709) 771-7171 anytime.
Visit their Facebook page or website at sjwomenscentre.ca/programs/SHOP
St. John's
| Community agency offering education, support programs, public policy and research to improve the quality of life for individuals with schizophrenia and psychosis |
Are you a senior (50+) or do you support a senior? If you need to connect to a resource or service, or have questions about benefits and programs available to seniors in NL, please call SeniorNL's Information and Referral Line at 1-800-563-5599. This confidential line operates Monday to Friday from 8:30 a.m. - 4:30 p.m. and is answered by Peer Support Volunteers, seniors themselves, ready to provide assistance.
Email: info@seniorsnl.ca
A 24/7 provincial phone line that provides support and information to individuals impacted by sexual violence.
Call 1-800-726-2743 or (709) 747-7757
Single Parent Association of Newfoundland and Labrador provides supports, through a Foodbank, Employment Support Program, Back to School and Christmas projects, to single parent families in our province. This approach enables single parents to regain control over their lives for the empowerment of themselves and their children.
For more information please contact: span@spanl.ca
A free, confidential service providing information, resources, advice, support and motivational counselling while you are working toward being smoke free. We also have a text message support program where you can receive a text per day for 12 weeks.
Hours of operation: Monday to Thursday 9:00 a.m. - 9:00 p.m., and Friday 9:00 a.m. - 5:00 p.m.
Call 1-800-363-5864 to speak with a quit coach, or visit www.smokershelpline.ca
St. John's
Grand Falls-Windsor and surrounding areas
Grand Falls-Windsor, NL
A2A 2Y3
Telephone and/or online programs for youth, ages 3-17 years old, and their families, experiencing behavioral or mental health problems.
Call 1-866-470-7111 or visit www.strongestfamilies.com
The Safe Works Access Program (SWAP) is a health promotion and education service for people who use drugs. SWAP provides safe drug using equipment throughout the province.
Our services include:
- providing clean supplies for substance use
- disposal of used equipment
- support
- referrals
Visit https://acnl.net/services/swap/, or call or text (709) 634-7927 for the West Coast, call 709-897-2125 for Labrador, or call or text (709) 757-7927 for all other areas of the province.
Hours of Operation: Monday to Friday, 8:30 a.m. - 12:30 p.m. and 1:00 a.m. - 4:00 p.m. Newfoundland time / Monday to Friday, 8:00 a.m. - 12:00 p.m. and 12:30 a.m. - 3:30 p.m. Labrador time
Take Home Naloxone Kits are for individuals who are at risk of an opioid overdose and for their friends/family who might witness an overdose:
- Call 911 right away if you think that someone is having an overdose
- Naloxone is a temporary medication that can save a life in the event of a fentanyl or other opioid overdose
- Naloxone Kits are free and instruction is provided
Find a Naloxone Kit near you:
- Call 811 and a Healthline nurse will provide you with a contact number and location. The URL below provides a listing of distribution sites.
The Compassionate Friends of Canada offers support in the grief and trauma which follows the death of a child; no matter the age or cause. To find out more contact the chapter nearest you.
Chapters & Contacts in Newfoundland
BURIN PENINSULA
709-826-2919
COTTLESVILLE (Central Newfoundland)
709-629-7322
709-629-7850
centralnewfoundland@tcfcanada.net
ST. JOHN’S (TCF Of Avalon)
709-753-3530
The Grace Centre is a provincial inpatient addictions treatment centre for adults aged 18 years and older. It is a voluntary program for individuals who require a more intensive, structured program than can be provided on an outpatient basis.
The program consists of a 28 day treatment service that is holistic in nature and addresses the individual’s physical, social, psychological and spiritual needs through individual, group and family counselling. An extended stay may be available for extenuating circumstances.
The centre is staffed with a multidisciplinary team consisting of a physician, nurse practitioner, nursing, social worker, recreational therapy, occupational therapy, pharmacy, psychology and non-clinical support staff.
ACNL works to support individuals living with and/or affected by HIV/AIDS and/or Hepatitis C. ACNL advocates for change while networking on a provincial, regional, national, and international level regarding HIV/AIDS and Hepatitis C issues. ACNL operates the Tommy Sexton Shelter and has 6 affordable housing units.
Call (709) 579-8656 or 1-800-563-1575 or visit www.acnl.net
Trans Lifeline is a grassroots hotline and non-profit organization offering direct emotional and financial support to trans people in crisis - for the trans community, by the trans community. Hours of operation: 2:30 p.m. to 10:30 p.m., Monday - Friday.
A non-profit organization that aims to improve the experiences of Two Spirit, non binary, trans, and gender diverse folks in NL through advocacy, community building, and expanding gender diversity awareness and inclusion in the province.
Visit their Website or their Facebook page
Tuckamore is a live-in treatment Centre for 12 – 18 year olds in the Newfoundland and Labrador who have complex mental health concerns. Tuckamore is located in Paradise and the average length of stay for young people is between 6 - 12 months. The program includes individual, group and family counselling as well as life skills training, recreation, and art and music therapy. Tuckamore provides a safe home-like environment, a school area, a multipurpose room, a physical fitness area and an apartment for family visiting overnight. You can also ask your physician, nurse, clinician or social worker about other supports for youth in your area (ie. counselling). If Tuckamore is right for you, they can help with a referral.
https://youtu.be/yp_6aEjBzyc
Community agency providing support to individuals involved in the justice system seeking support to integrate within the community.
For more information call (709) 754-1010 or visit their website www.turningsnl.com
St. John's
| U-Turn is a registered non-profit organization committed to assisting individuals and families with substance use disorder. The well-being approach at U-Turn, is based on lived and living experience of addiction and recovery. For information on U-Turn Drop-in hours, Recovery meetings, Naloxone Kits and training, and to schedule a one-on-one Peer Support session, please call one of the contacts below:
Tammy Bourne, Peer Support Lead (709) 597-0256 Jeff Bourne, Executive Director (709) 597-3236 Visit their website www.uturnaddictions.org |
Carbonear, NL
A1Y 1A5
Provides services and supports for all individuals with a Developmental Disability and their families in the St. John's and surrounding areas
PO Box 7114
St. John's, NL
A1E 3J3
Grand Falls-Windsor, NL A2A 2P8
A group of volunteers, researchers, academics, knowledge holders, youth and Elders Wabanaki Two-Spirits and Allies (directly related to W2SA interests).
Vision: Strive to provide equitable and safe environments for Two Spirits and Indigenous LGBTQ+ to live and thrive spiritually, mentally, physically and emotionally within our Wabanaki territory.
A safe place to stay, at no cost, and necessities provided. Accommodation in a communal living setting for up to six weeks. Supportive counselling by experienced, non-judgmental staff, as well as help with securing housing, finances, legal issues, and referrals to other agencies and supports.
24 hour crisis line: 1 -866-634-4198 to speak with a crisis worker.
Corner Brook, NL A2H 6C9
Youth Early Intervention and Outreach Workers provide support to youth (12-29), support to parents of youth, and other family members who are concerned about their loved one.
Monday to Friday 8:30 a.m. - 4:30 p.m.
New-Wes-Valley (709) 536-1120
Springdale (709) 673 - 5545
St. Alban's (709) 538 - 3682
Twillingate (709) 884 - 4101