211 is an information and referral service, provided by United Way, that connects people to local community and government programs and services. Available 24/7 by calling 211 or the following numbers:

Toll-Free Phone: 1-855-258-4126
TTY/Text: 1-855-405-7446

In addition to being an access point, 811 is also an e-mental health tool, confidential and free, and staffed by experienced Registered Nurses. It is available to all residents of Newfoundland and Labrador any time, day or night.

811 HealthLine nurses are available 24/7 to listen, provide support, and connect you to health services in your area. If you are experiencing a mental health and addictions crisis, need support, or are looking for health information, call 811.

811 HealthLine nurses can answer questions you may have about health-related topics that include but are not limited to:

  • Chest pain
  • Vomiting
  • High blood pressure
  • Diarrhea
  • Abdominal pain
  • Headache
  • Diabetes
  • High or low blood sugar
  • Rectal bleeding
  • Heart rate/heartbeat questions
  • Dizziness
  • Children’s health
  • Prostate cancer
  • Cancer screening
  • Sexually transmitted infection
  • Elder abuse
  • Early disease detection
  • Stress
  • Smoking
  • Substance abuse
  • Postpartum
  • Abuse
  • Gender and Identity


  • Vomiting
  • Anxiety
  • Swelling
  • Rash
  • Reflux
  • First aid
  • Disease prevention
  • Blood test questions
  • Screening
  • Allergies
  • Irregular periods
  • Post-surgery questions
  • Depression
  • Bullying
  • Pregnancy
  • Mental health crisis
  • Suicide
  • Flu
  • Dementia
  • Bipolar Disorder
  • Anger
  • Grief and Loss
  • Parenting

Mental Health & Addictions Crisis Calls: Effective May 2, 2022 services traditionally offered through the Provincial Mental Health Crisis Line will now be provided by the 811 HealthLine. Individuals in need of crisis response or mental health and addictions support can simply dial 811, day or night, to speak with a registered nurse who is a trained crisis intervener.

Nurse Practitioner Virtual Care Service: This service can prevent unnecessary emergency room visits for non-emergent issues. Appointments are available everyday 8 a.m. to 8 p.m., including weekends at no cost to any individual. The nurse practitioner can communicate over the phone or through videoconference. Individuals can book an appointment by calling 811 or using the 811 NL HealthLine app, free through the Apple and GooglePlay app stores.

Dial a Dietician: Dial a Dietician offers evidence-based healthy eating advice and is delivered by local dietitians by calling the NL HealthLine 811 or emailing a dietitian on the 811 HealthLine website. Dial-a-Dietitian connects residents directly to a dietitian; No referral from a health care provider is needed.  This service is available 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., Monday to Friday.

If you use “Voice over Internet Protocol (VoIP)” or web-enabled telephone services like Canada VRS, Skype or Google Talk, 811 may not connect. Instead, call 1-888-709-2929 to reach the HealthLine. Out of Province cell phones will not connect to 811. Please use a landline.

Text option in the 811 HealthLine app is available ONLY for use by Deaf or hard-of-hearing callers and persons with communication difficulties who live within Newfoundland and Labrador. Register to text with a registered nurse using the 811 NL Healthline app. Download for free from the Apple and GooglePlay app stores.


811 or 1-888-834-1252 (VRS)

A 24/7 emergency telephone service that responds to emergencies that require assistance form the police, fire department, or ambulance.


An organization designed to support, educate and inspire those who suffer from Mental Illness.  Through community based programs such as support groups, workshops and youth programs  BDSS is successfully bringing together and strengthening the Mental Health community.

Visit their Facebook page to learn more.

The Lantern, 35 Barnes Road
St. John's, NL

This search facility can be used to help you find a Canadian Certified Counsellor (CCC) for counselling/psychotherapy services. These professionals have obtained our CCC designation and are recognized by CCPA as qualified to provide counselling services in Canada.

Find a Counsellor

Triage line for community-based services, available 8:30 am to 4:30 pm, Monday to Friday.

Mental Health and Addictions triage is a process to provide quick assessment and timely access to an appropriate mental health and addictions health professional.  Central Health's health professionals have backgrounds in social work, occupational therapy, nursing and psychology. Using this toll free triage line, persons needing mental health and addictions services can call to refer themselves. Health care providers or other referral sources may continue to refer clients through mail, fax or phone.


Provides clients, families and other referral sources with one central phone number to call directly for information and self-referral to various mental health and addictions services in the St. John’s region

80 Charter Ave Building 532, St. John's, NL A1A 1S5, Canada
(709) 752-8888
Google Maps
Provides an emergency place for young men 16-29 who are homeless
(709) 757-3050

Provides 24 hour supportive lodging to individuals who are 19+ with a chronic and persistent mental illness. Services include residential and psychiatric care, case management, and therapeutic recreation

56 Mineral's Road, Conception Bay South NL
(709) 834-0801
Google Maps

For up to date information and resources regarding COVID-19, please visit the site below.

Questions about COVID-19 click here


Provides free financial counselling focused on a client's particular needs.  The goal is to provide consumers with a sense of financial well-being through counselling and education.

(709) 753-5812 or 1-888-738-3328

A 24/7 text line that connects individuals with a trained, volunteer crisis responder. The service is free, confidential, and provided by Kids Help Phone.

Youth can text 'CONNECT' to 686868 to connect. Adults can text 'WELLNESS' to 741741 to connect.

A 24/7 helpline for individuals experiencing domestic violence.

This province-wide, toll free number (1-888-709-7090) will detect the region where the caller is located and immediately connect them with one of ten transitions houses that are part of the Transition House Association of Newfoundland and Labrador.

The caller is then able to immediately speak with a trained professional who will assist them directly, or connect them to the appropriate service or organization in the community, including women’s centres, Violence Prevention NL organizations, government departments, or medical and policing services.

Call or text 1-888-709-7090



Doorways provides rapid access to mental health and addictions counselling services ‘one session at a time’. While most locations offer a drop-in service, some locations provide same-day, next day, or appointments by phone. Drop-in counselling services are available without an appointment or referral.

If further counselling is required, staff will work with you to provide access to additional services and supports.

Doorways is not an emergency service. In a medical emergency, call 911. In the case of a mental health or addictions crisis call 811, or proceed to the nearest emergency department.

To find Doorways in your area, click on your region below or call 811 and a Healthline nurse will provide you with a contact number.

Eastern Central Western Labrador-Grenfell

A 24/7 service of the Newfoundland and Labrador Housing Corporation for anyone experiencing homelessness.

Call 1-833-724-2444.




Flexible Assertive Community Treatment (FACT) teams provide treatment of illness and symptoms, hands-on assistance with daily living activities and recovery support for individuals, usually over the age of 18 years, with serious mental illness and concurrent disorders. FACT strives to ensure continuity of care and prevent unnecessary admissions to hospital by providing intensive services for individuals within their communities through assertive community outreach. To learn more about FACT in your region, please call:

There are 5 FACT teams located in the Eastern region;  Two in St. John's, One in Rural Avalon, One in Clarenville and one on the Burin Peninsula

St. John’s 709-777-3974
Rural Avalon 709-945-6513
Peninsulas 709-466-5723
Burin Peninsula 709 279-7900


An intensive outpatient program for individuals age 15+, across the province diagnosed with anorexia nervosa, bulimia nervosa, or other specified feeding and eating disorder. Referral required.


35 Major's Path, Suite 101
St. John's
(709) 777-2041
(709) 777-2042
Google Maps

Provides specialized inpatient addictions treatment services for youth between the age of 12 - 18 years.  Following an assessment by a physician, admission is available when a person’s needs cannot be safely met in community. Services include assessment, diagnosis, treatment and connection to treatment and supports after discharge.

15 Lincoln Road
Grand Falls-Windsor
NL A2A 2E1
(709) 292-8360
(709) 489-6810
Google Maps

International students can access professional counselling in real-time and/or appointment-based  to help with any school, health, or general life concern at no cost to them.  The  keep.meSAFE Student Support Program is available night and day via phone, app, or web based.  The service is completely confidential within the limits of the law and available in 60+ different languages.  Download the MY SSP app, complete a profile, and start a live chat or call with a counsellor anytime anywhere.



"Kids Help Phone is Canada’s only 24/7 e-mental health service offering free, confidential support to young people in English and French. You can reach a professional counsellor at Kids Help Phone in English or French 24/7 by calling 1-800-668-6868. Our phone service is also offered in Ukranian, Russian, Pashto, Dari, Mandarin and Arabic with the help of trained interpreters. With Crisis Text Line powered by Kids Help Phone, you can chat with a trained, volunteer crisis responder for support any time, about anything, via text message. To start using the texting service, text CONNECT to 686868." 

You can also visit KidsHelpPhone.ca for online resources

1 (800) 668-6868

Non-emergency, non-crisis telephone support and referral service. Operated by trained peer supporters.

Available daily, 10:00 a.m. - midnight NST / 9:30 a.m. - 11:30 p.m. AST.


- Warmline hours are 10:00 a.m. - 12 a.m. NST / 9:30 a.m. - 11:30 p.m. AST.
- Peer Virtual Group is Tuesday 6:00 p.m. - 8:00 p.m. NST / 5:30 p.m. - 7:30 p.m. AST.
- Family Virtual Support Group is Thursday 6:00 p.m. - 8:00 p.m. NST / 5:30 p.m. - 7:30 p.m. AST.

toll free 1-855-753-2560; French 1-833-753-5460

From the comfort and safety of their own apartments, Marguerite’s Place assists women move toward independence. We follow a trauma-informed, holistic approach and provide around-the-clock on-site staff. We provide women with tools and knowledge to develop healthy relationships, skills, and community connections to navigate challenges and crisis.

(709) 753-0220

The Mental Health and Addictions Systems Navigator helps individuals navigate and connect with mental health and addiction services in the province. If the navigator is unavailable, individuals can leave a voicemail and they will return the call.

Call 752-3916 or 1-877-999-7589; VRS calls are welcome or email barry.hewitt@easternhealth.ca

Monday to Friday, 8:30 a.m. - 4:30 p.m.

Mr. Barry Hewitt
(709) 752-3916 / 1-877-999-7589

Mobile crisis response teams are comprised of mental health and addictions clinicians and trained police officers who respond together to crises in the community. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.

This service is currently available in: Gander and Grand-Falls-Winsor and surrounding communities (see more details below).

This service is available seven days a week from 10:00 a.m. – 10:00 p.m.

To access service please call:

  • 911
  • 811

Gander and Surrounding Communities

  • Gander
  • Benton
  • Gambo
  • Hare Bay
  • Dover
  • Glovertown
  • Tray Town
  • Appleton
  • Glenwood
  • Lewisporte
  • Embree
  • Little Burnt Bay
  • Stanhope
  • Brown’s Arm
  • Laurenceton

Grand Falls-Windsor and Surrounding Communities

  • Grand Falls-Windsor
  • Bishop’s Falls
  • Sandy Point
  • Botwood
  • Peterview
  • Northern Arm
  • Point Leamington
  • Leading Tickles
  • Phillips Head
  • Point of Bay
  • Charles Brook
  • Cottrell’s Cove
  • Moore’s Cove
  • Fortune Harbour
  • Norris Arm South
  • Norris Arm North
  • Badger
  • Buchans Junction
  • Millertown
  • Buchans
  • South Brook
  • Robert’s Arm
  • Springdale
  • Kings Point

Mobile crisis response teams are comprised of mental health and addictions clinicians and police officers who are trained to respond together to mental health and addictions-related calls for service. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.

This service is currently available in:

  • St. John’s
  • Mount Pearl
  • Conception Bay South
  • Goulds
  • Kilbride
  • Bay Bulls
  • Maddox Cove
  • Petty Harbour
  • Portugal Cove-St. Philip’s
  • Torbay
  • Flatrock
  • Logy Bay
  • Middle Cove
  • Outer Cove
  • Pouch Cove
  • Shoe Cove

This service is available seven days a week from 9 a.m. – 11 p.m.

To access service please call 911 or 811


Mobile crisis response teams are comprised of mental health and addictions clinicians and trained police officers who respond together to crises in the community. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.

This service is currently available in: Corner Brook and Surrounding Communities

This service is available seven days a week Monday - Saturday: 10:00 a.m. – 10:00 pm; Sunday: 10:00am -6:00pm.

To access service please call:

  • 911
  • 811

Corner Brook and Surrounding Communities

  • Corner Brook
  • Curling
  • Massey Drive
  • Mount Moriah
  • Reidville
  • Lark Harbour
  • York Harbour
  • Frenchman’s Cove
  • Benoit’s Cove (Bennett’s Cove)
  • John’s Beach Little Rapids
  • Halfway Point
  • Cormack
  • Cox’s Cove
  • Meadows
  • Irishtown
  • Summerside
  • Hughes Brook
  • McCivers
  • Steady Brook
  • Pasadena
  • Gallants
  • Pinchgut Lake/George’s Lake
  • Humber Village/Humber Valley Resort
  • Deer Lake

This service is currently available in: Stephenville and Surrounding Communities

This service is available seven days a week Monday - Friday: 8:30 a.m. – 8:30 pm; Saturday and Sunday: 10:30am -6:00pm.

To access service please call:

  • 911
  • 811

Stephenville and Surrounding Communities

  • Stephenville
  • Stephenville Crossing
  • Mattis Point
  • Barachois Brook
  • St. George’s
  • Shallop Cove
  • Jeffrey’s
  • Robinsons
  • St. David’s
  • Maidstone
  • Heatherton
  • McKays
  • Highlands
  • Loch Leven
  • St. Fintan’s
  • St. Theresa’s
  • Flat Bay
  • Lower Cove
  • Sheaves Cove
  • Ship Cove
  • Kippens
  • Port au Port East
  • Port au Port West
  • Felix Cove
  • Campbell’s Creek
  • Boswarlos
  • Aguathuna
  • Piccadilly
  • Abraham’s Cove
  • West Bay
  • West Bay Centre
  • Three Rock Cove
  • Mainland
  • Black Duck Brook
  • Winterhouses
  • Cape St. George
  • Degrau
  • Red Brook
  • Marche’s Point
  • Cold Brook
  • Noel’s Pond
  • Black Duck Siding

A service of Memorial University of Newfoundland and Labrador (MUN) for it's students. The Counselling and Psychological Services at MUN Grenfell site in Corner Brook offers individualized personal counselling and health and wellness supports and is dedicated to helping students remain healthy and make good life choices while pursuing their academic goals.


Monday to Friday, 9:00 a.m. - 4:00 p.m.

Grenfell Campus, Memorial University of Newfoundland
20 University Drive
Corner Brook
(709) 637-7919
Google Maps

A service of Memorial University of Newfoundland and Labrador for its students.  SWCC offers individualized personal counselling and health and wellness supports and is dedicated to helping students remain healthy and make good life choices while pursuing their academic goals.

MUN Grenfell Campus - Corner Brook

5th Floor University Centre, UC-5000
Memorial University of Newfoundland
St. John's, NL
A1C 5S7
(709) 864-8500

Naomi Centre is an emergency shelter that offers safe and supportive temporary housing for women aged 16-30 within a harm reduction model. Our staff provide supportive counselling services and support is also provided to former residents of Naomi Centre.

We accept self-referrals or referrals from others including health care providers, family counselling agencies, government departments, or family and friends of individuals needing emergency housing.

4 Patrick St, St. John's, NL A1E 2S6, Canada
(709) 579-8641
(709) 579-7096
Google Maps

The private practice roster is available for individuals wishing to engage the services of a social worker. Social workers listed here are registered with NLASW and meet the criteria for registration as a private practitioner.

Find a Social Worker

These hubs provide rapid access to Suboxone and Methadone, and are also available to support community-based physicians, nurse practitioners, pharmacists, and counsellors. Within Eastern Health Opioid Treatment Centres are located at:

St John's

Building 532, 80 Charter Avenue
(709) 752-4478

Bell Island

2 Railroad Street
(709) 752-4478

In Newfoundland and Labrador, primary health care is typically a person’s first point of contact with the health care system. It includes a range of community-based services essential to maintaining and improving health and well-being throughout an individual’s entire lifespan.

If you have primary health care concerns, please contact your primary care provider (i.e. Family Doctor or Nurse Practitioner). If you don’t have a primary care provider, please register with Patient Connect NL here .  If you do not have access to online registration, please call 1-833-913-4679. Video Relay Service (VRS) calls are welcome. The information provided on Patient Connect NL will be used to plan and improve access to primary health care in Newfoundland and Labrador, with the goal of connecting individuals to a primary care provider as soon as one becomes available in their chosen area. More information on Patient Connect NL can be found here.

You can also visit Find A Doctor NL

For primary health care needs throughout NL please see the following Primary-Care-Resource.pdf (gov.nl.ca) .

 If you are looking for psychiatric services please talk to you primary care provider.  If you are experiencing a psychiatric emergency please visit you local hospital.

If you are looking for information about medication please call your local pharmacy or 811.

Mental health emergency unit at the Waterford Hospital that provides assessment of urgent mental health concerns on a walk-in basis.

This service is available 24/7; no referral needed.


306 Waterford Bridge Road
St. John's
(709) 777-3021/3022
Google Maps

Psychiatric emergency services are available in any emergency department.  The emergency department is staffed on a 24-hour basis.  A health professional, such as a Doctor or Nurse, assess all patients who present with mental health and addiction concerns.  The department also has access, when needed, to 24-hour, on-call coverage by a Psychiatrist or psychiatric staff.

Visit the emergency department nearest you.

The Recovery Centre in St. John’s is open to anyone in the province who is 16+ and needs help while withdrawing from alcohol, drugs and/or gambling.  (You may remember this service as “detox”, but things have changed).  We now have around-the-clock nursing support and can provide medication to help with your withdrawals as needed.  Once you start to feel better, we have a counsellor and meetings to support you as you begin your recovery.

Building 532 Pleasantville,
80 Charter Avenue
St. John's
(709) 752-4980 / 1-877-752-4980
Google Maps

Assists individuals in reducing the risks related to substance use, and provides support, education and referrals required to enhance personal health

47 Janeway Pl, St. John's, NL A1A 1R7, Canada
(709) 757-7927
Google Maps

24/7 Crisis line offering support and information to those who have experienced sexual assault in Corner Brook and surrounding areas.

Phone or text (709) 216-4357.

(709) 216-4357

A 24/7 provincial phone line that provides support and information to individuals impacted by sexual violence.

Call 1-800-726-2743 or (709) 747-7757

1-800-726-2743 or 726-1411
Google Maps

Provides services to adults who face barriers from fully participating in the community, such as mental health challenges, lack of education, long periods of unemployment and poverty.  Offers residential, community and correctional-based counselling, supportive housing, and employment preparation and skills development.


142 Military Rd, St. John's, NL A1C 2E6, Canada
(709) 738-8390
Google Maps

The Safe Works Access Program (SWAP) is a health promotion and education service for people who use drugs. SWAP provides safe drug using equipment throughout the province.

Our services include:

  • providing clean supplies for substance use
  • disposal of used equipment
  • support
  • referrals

Visit https://acnl.net/services/swap/, or call or text (709) 634-7927 for the West Coast,  call 709-897-2125 for Labrador, or call or text (709) 757-7927 for all other areas of the province.

Hours of Operation: Monday to Friday, 8:30 a.m. - 12:30 p.m. and 1:00 a.m. - 4:00 p.m. Newfoundland time / Monday to Friday, 8:00 a.m. - 12:00 p.m. and 12:30 a.m. - 3:30 p.m. Labrador time

The Compassionate Friends of Canada offers support in the grief and trauma which follows the death of a child; no matter the age or cause. To find out more contact the chapter nearest you.

Chapters & Contacts in Newfoundland



COTTLESVILLE (Central Newfoundland)


ST. JOHN’S (TCF Of Avalon)


U-Turn is a registered non-profit organization committed to assisting individuals and families with substance use disorder. The well-being approach at U-Turn, is based on lived and living experience of addiction and recovery. For information on U-Turn Drop-in hours, Recovery meetings, Naloxone Kits and training, and to schedule a one-on-one Peer Support session, please call one of the contacts below:

Tammy Bourne, Peer Support Lead (709) 597-0256

Jeff Bourne, Executive Director (709) 597-3236

Visit their website www.uturnaddictions.org


19 Industrial Crescent
Carbonear, NL
A1Y 1A5
(709) 595-3223
Google Maps

Provides a variety of Level 4 - Group Care and support services to children and youth ages 8-18 who are involved with Child, Youth and Family Services or Youth Corrections

145 Lemarchant Rd, St. John's, NL A1C 2H3, Canada
(709) 722-9377
Google Maps

A safe place to stay, at no cost, and necessities provided. Accommodation in a communal living setting for up to six weeks. Supportive counselling by experienced, non-judgmental staff, as well as help with securing housing, finances, legal issues, and referrals to other agencies and supports.

24 hour crisis line: 1 -866-634-4198 to speak with a crisis worker.


P.O. Box 152
Corner Brook, NL A2H 6C9

(709) 634-4199
(709) 634-4197
The service to children and youth, 12 -18 years old, aimed at reducing harm associated with substance use, as well as helping youth stay in school.  Youth Outreach Workers act as mentors and positive influencers, helping connect and navigate services, providing information and working with community partners who also service children and youth.

St. John’s
(709) 777-2200

Holyrood, Whitbourne, St. Mary’s Bay, Placentia Bay
(709) 227-6832

Bay Roberts and Harbour Grace
(709) 945-6513

(709) 468-5318

(709) 466-5723

Grand Bank
(709) 832-1640

(709) 279-7952