In addition to being an access point, 811 is also an e-mental health tool, confidential and free, and staffed by experienced Registered Nurses. It is available to all residents of Newfoundland and Labrador any time, day or night.
811 HealthLine nurses are available 24/7 to listen, provide support, and connect you to health services in your area. If you are experiencing a mental health and addictions crisis, need support, or are looking for health information, call 811.
811 HealthLine nurses can answer questions you may have about health-related topics that include but are not limited to:
Mental Health & Addictions Crisis Calls: Effective May 2, 2022 services traditionally offered through the Provincial Mental Health Crisis Line will now be provided by the 811 HealthLine. Individuals in need of crisis response or mental health and addictions support can simply dial 811, day or night, to speak with a registered nurse who is a trained crisis intervener.
Nurse Practitioner Virtual Care Service: This service can prevent unnecessary emergency room visits for non-emergent issues. Appointments are available everyday 8 a.m. to 8 p.m., including weekends at no cost to any individual. The nurse practitioner can communicate over the phone or through videoconference. Individuals can book an appointment by calling 811 or using the 811 NL HealthLine app, free through the Apple and GooglePlay app stores.
Dial a Dietician: Dial a Dietician offers evidence-based healthy eating advice and is delivered by local dietitians by calling the NL HealthLine 811 or emailing a dietitian on the 811 HealthLine website. Dial-a-Dietitian connects residents directly to a dietitian; No referral from a health care provider is needed. This service is available 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., Monday to Friday.
If you use “Voice over Internet Protocol (VoIP)” or web-enabled telephone services like Canada VRS, Skype or Google Talk, 811 may not connect. Instead, call 1-888-709-2929 to reach the HealthLine. Out of Province cell phones will not connect to 811. Please use a landline.
Text option in the 811 HealthLine app is available ONLY for use by Deaf or hard-of-hearing callers and persons with communication difficulties who live within Newfoundland and Labrador. Register to text with a registered nurse using the 811 NL Healthline app. Download for free from the Apple and GooglePlay app stores.
Alcoholics Anonymous (AA) provides peer support for those concerned about their drinking. A listing of provincial AA meetings are available at https://area82aa.org/find-a-meeting You can also attend AA meetings online online at https://www.aaonline.org.
There is also an AA Help Line Monday - Friday, 2:00 p.m. - 8:00 p.m. 1-709-579-5215.
In the U-Haul Building
Facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness.
For more information, call (709) 753-8550, or email firstname.lastname@example.org or visit Canadian Mental Health Association Newfoundland & Labrador | CMHA-NL (cmhanl.ca)
St. John's, NL
A specialized counselling program for individuals who are experiencing both mental health and addictions issues with significant impairment in functioning and/or high level of distress.
Triage line for community-based services, available 8:30 am to 4:30 pm, Monday to Friday.
Mental Health and Addictions triage is a process to provide quick assessment and timely access to an appropriate mental health and addictions health professional. Central Health's health professionals have backgrounds in social work, occupational therapy, nursing and psychology. Using this toll free triage line, persons needing mental health and addictions services can call to refer themselves. Health care providers or other referral sources may continue to refer clients through mail, fax or phone.
Provides clients, families and other referral sources with one central phone number to call directly for information and self-referral to various mental health and addictions services in the St. John’s region
Choices for Youth is an organization based in St. John’s that serves the needs of youth. They provide Housing/Housing/Shelter as well as various support programs for young people ages 16-29. For more information, please visit www.choicesforyouth.ca
Counsellors are available to support individuals who have mental health or substance use concerns as well as family and friends who are affected.
Counsellors aim to match treatment intensity to each individuals’ unique journey of mental wellness and recovery.
Our counselling teams may include Social workers, Nurses, Psychologists, Occupational Therapists and other professionals.
International students can access professional counselling in real-time and/or appointment-based to help with any school, health, or general life concern at no cost to them. The keep.meSAFE Student Support Program is available night and day via phone, app, or web based. The service is completely confidential within the limits of the law and available in 60+ different languages. Download the MY SSP app, complete a profile, and start a live chat or call with a counsellor anytime anywhere.
Provides leadership in provincial policies and programs related to mental health and addictions in Newfoundland and Labrador.
St. John's, NL A1B 3R4
Doorways provides rapid access to mental health and addictions counselling services ‘one session at a time’. While most locations offer a drop-in service, some locations provide same-day, next day, or appointments by phone. Drop-in counselling services are available without an appointment or referral.
If further counselling is required, staff will work with you to provide access to additional services and supports.
Doorways is not an emergency service. In a medical emergency, call 911. In the case of a mental health or addictions crisis call 811, or proceed to the nearest emergency department.
To find Doorways in your area, click on your region below or call 811 and a Healthline nurse will provide you with a contact number.
A group of healthcare professionals offering regional clinics to assess and diagnose Fetal Alcohol Spectrum Disorder based on the Canadian guidelines for diagnosis. The Regional FASD coordinator coordinates diagnostic clinics in the region and provides support to families, as well as training and education about FASD.
227 Hamilton River Road
P.O. Box 7000, Station C
Happy Valley-Goose Bay
Provides specialized inpatient addictions treatment services for youth between the age of 12 - 18 years. Following an assessment by a physician, admission is available when a person’s needs cannot be safely met in community. Services include assessment, diagnosis, treatment and connection to treatment and supports after discharge.
NL A2A 2E1
Provides three-week inpatient treatment for men and women 19+ who are experiencing a substance use and/or gambling problem. Individuals must be referred by an addictions counselor or other community professional.
A 24/7 telephone and texting support to children and youth, available in French and English. Youth can be anonymous and will receive professional counselling, information and referrals.
Call 1-800-668-6868 or text 'TALK' to 686868.
You can also visit KidsHelpPhone.ca for online resources or download the Always There App.
Provides assessment and therapeutic counselling to individuals of all ages in the areas of mental health and addiction
NL, A2A 2E1
The Mental Health and Addictions Systems Navigator helps individuals navigate and connect with mental health and addiction services in the province. If the navigator is unavailable, individuals can leave a voicemail and they will return the call.
Call 752-3916 or 1-877-999-7589; VRS calls are welcome or email email@example.com
Monday to Friday, 8:30 a.m. - 4:30 p.m.
A service of Memorial University of Newfoundland and Labrador (MUN) for it's students. The Counselling and Psychological Services at MUN Grenfell site in Corner Brook offers individualized personal counselling and health and wellness supports and is dedicated to helping students remain healthy and make good life choices while pursuing their academic goals.
Monday to Friday, 9:00 a.m. - 4:00 p.m.
20 University Drive
The Nar-Anon Family Group is for those who know or have known a feeling of desperation due to the addiction problem of someone close to them. Nar-Anon members share their experiences, strengths, and hope at weekly meetings.
Offering prevention and promotion services and information to individuals, families, communities, organizations and professional groups. For more information, contact the Regional Addictions Prevention/Mental Health Promotion Consultant Monday - Friday, 8:30 a.m. - 4:30 p.m.
1700 Nichol-Adams Highway
Labrador City, NL
Support for individuals using opioids, family members, and health-care providers, including help for individuals navigating the system and connecting with support and services.
Call 1-844-752-3588 Monday to Friday, 8:30 a.m. - 4:30 p.m.
VRS calls are welcome.
The Recovery Centre in St. John’s is open to anyone in the province who is 16+ and needs help while withdrawing from alcohol, drugs and/or gambling. (You may remember this service as “detox”, but things have changed). We now have around-the-clock nursing support and can provide medication to help with your withdrawals as needed. Once you start to feel better, we have a counsellor and meetings to support you as you begin your recovery.
80 Charter Avenue
Assists individuals in reducing the risks related to substance use, and provides support, education and referrals required to enhance personal health
A free, confidential service providing information, resources, advice, support and motivational counselling while you are working toward being smoke free. We also have a text message support program where you can receive a text per day for 12 weeks.
Hours of operation: Monday to Thursday 9:00 a.m. - 9:00 p.m., and Friday 9:00 a.m. - 5:00 p.m.
Call 1-800-363-5864 to speak with a quit coach, or visit www.smokershelpline.ca
The Safe Works Access Program (SWAP) is a health promotion and education service for people who use drugs. SWAP provides safe drug using equipment throughout the province.
Our services include:
- providing clean supplies for substance use
- disposal of used equipment
Visit https://acnl.net/services/swap/, or call or text (709) 634-7927 for the West Coast and Labrador, or (709) 757-7927 for all other areas of the province.
Hours of Operation: Monday to Friday, 8:30 a.m. - 12:30 p.m. and 1:00 a.m. - 4:00 p.m.
Take Home Naloxone Kits are for individuals who are at risk of an opioid overdose and for their friends/family who might witness an overdose:
- Call 911 right away if you think that someone is having an overdose
- Naloxone is a temporary medication that can save a life in the event of a fentanyl or other opioid overdose
- Naloxone Kits are free and instruction is provided
Find a Naloxone Kit near you:
- Call 811 and a Healthline nurse will provide you with a contact number and location. The URL below provides a listing of distribution sites.
The Grace Centre is a provincial inpatient addictions treatment centre for male and female adults aged 18 years and older. It is a voluntary program for individuals who require a more intensive, structured program than can be provided on an outpatient basis.
The program consists of a 28 day treatment service that is holistic in nature and addresses the individual’s physical, social, psychological and spiritual needs through individual, group and family counselling. An extended stay may be available for extenuating circumstances.
The centre is staffed with a multidisciplinary team consisting of a physician, nurse practitioner, nursing, social worker, recreational therapy, occupational therapy, pharmacy, psychology and non-clinical support staff.
The St. John's Women's Centre is dedicated to providing FREE women-centered, community-based programs delivered within a safe, non-judgmental, trauma-informed, caring environment. Programs include: individual drop-in counselling, group counselling for people experiencing IPV (Intimate Partner Violence), clothing boutique, tea time, and other holistic and social groups.
They also provide a Managed Alcohol Program, a pilot project harm reduction program delivered from a housing-first and trauma-informed approach. This program aims to decrease harms and barriers associated with chronic alcohol use delivered to those for whom other treatment options are not appropriate or available.
For more information, call (709) 753-0220 Monday to Friday, 8:30 a.m. - 4:30 p.m
Supports individuals primarily 16 years and over, and is inclusive of all genders and gender expressions through a series of programming:
- Education (youth16-29 yrs.) - provides foundational literacy and numeracy & GED preparation & testing,
- Street Reach (16 & Older) - Drop in & Street Based outreach services grounding in harm reduction. Also provides one-on-one individualized services through a referral process to assist with a number of challenges including but not limited to housing & homelessness, mental health and substance use, justice, and social inclusion.
- C.A.S.E.Y. (Coalition Against the Sexual Exploitation of Youth) - Provides youth prevention groups, training & awareness activities.
- Blue Door Program (14 - 29 years) - provides intensive one-on-one & group supports to individuals seeking support to leave experiences in the sex trade.
- Directory of Services - has developed and extensive list of community resources. This directory is updated annually and is available here https://www.thrivecyn.ca/wp-content/uploads/2022/03/2021-Directory_Revised.pdf
St. John's, NL A1E 0A5
ACNL works to support individuals living with and/or affected by HIV/AIDS and/or Hepatitis C. ACNL advocates for change while networking on a provincial, regional, national, and international level regarding HIV/AIDS and Hepatitis C issues. ACNL operates the Tommy Sexton Shelter and has 6 affordable housing units.
Call (709) 579-8656 or 1-800-563-1575 or visit www.acnl.net
|U-Turn is a registered non-profit organization committed to assisting individuals and families with substance use disorder. The well-being approach at U-Turn, is based on lived and living experience of addiction and recovery. For information on U-Turn Drop-in hours, Recovery meetings, Naloxone Kits and training, and to schedule a one-on-one Peer Support session, please call one of the contacts below:
Tammy Bourne, Peer Support Lead (709) 597-0256
Jeff Bourne, Executive Director (709) 597-3236
Visit their website www.uturnaddictions.org
Community Centre offering programs and services to the greater Corner Brook area with a focus on NL Housing tenants and low-income families and individuals.
Monday to Friday, 8:30 a.m. to 4:30 p.m., closed for lunch
Call (709) 634-0050 or visit their Facebook page
Provides support for youth ages 12-18, offering programs and services that focus on the needs of youth and assisting with the development of health families and communities.
Corner Brook / Bay of Islands: (709) 639-9676 Monday to Friday, 8:30 a.m. - 4:30 p.m.
Stephenville: (709) 643-5399 Monday to Friday, 8:30 a.m. - 4:30 p.m.
Port aux Basques: (709) 695-6901 Monday to Friday, 8:30 a.m. - 4:30 p.m.
Baie Verte, NL AOK 1BO
Glovertown, NL A0G 2L0
394-412 Main Street
Lewisporte NL A0G 3A0
57-61 Main Street,
Badger’s Quay, NL AOG 1BO
Springdale, NL A0J 1T0
St. Alban’s, NL A0H 2E0
Twillingate, NL AOG 4MO
A service of Memorial University of Newfoundland and Labrador for its students. SWCC offers individualized personal counselling and health and wellness supports and is dedicated to helping students remain healthy and make good life choices while pursuing their academic goals.
Memorial University of Newfoundland
St. John's, NL
|These hubs provide rapid access to Suboxone and Methadone, and are also available to support community-based physicians, nurse practitioners, pharmacists, and counsellors. Within Eastern Health Opioid Treatment Centres are located at:
Building 532, 80 Charter Avenue
2 Railroad Street
The hubs provide rapid access to medication-assisted treatment (suboxone or methadone). Telehealth is an option to access the service. The regional Opioid Treatment Centres can also support community-based physicians, nurse practitioners, nurses, pharmacists and counsellors upon request.
Gander Central East Hub - 709 256-5667
Gambo Hub - 709 674-5373
Grand Falls-Windsor–Central West Hub – 709 489-8150
The hubs provide rapid access to Suboxone and Methadone, and are also available to support community-based physicians, nurse practitioners, pharmacists, and counsellors.
Corner Brook - 35 Boones Road (709) 634-4506
Stephenville - 127 Montana Drive (709)643-8740
Psychiatric emergency services are available in any emergency department. The emergency department is staffed on a 24-hour basis. A health professional, such as a Doctor or Nurse, assess all patients who present with mental health and addiction concerns. The department also has access, when needed, to 24-hour, on-call coverage by a Psychiatrist or psychiatric staff.
Visit the emergency department nearest you.
The Regional Opioid Dependence Treatment Hub has options available for concerns related to opioid use or wanting help to reduce physical, mental and emotional withdrawal symptoms. The ODT program offers Suboxone, Methadone, withdrawal support, counselling support, family support, links to resources, and free Naloxone. For more information you can call directly to 709 752-4478
A health promotion and education service for people who use drugs that is offered by the AIDS Committee of Newfoundland and Labrador (ACNL).
Office hours are not regular on a daily basis, except during mobile delivery service times. Leave a message on their confidential voice mail, and a staff member will contact you.
Corner Brook office: (709) 634-7927 Tuesday and Thursday evening between 7:00 p.m. - 9:30 p.m. for delivery service
Stephenville office: (709) 649-1013 Wednesday evenings between 6:00 p.m. - 9:00p.m. for delivery service