Service Directory

211 is an information and referral service, provided by United Way, that connects people to local community and government programs and services. Available 24/7 by calling 211 or the following numbers:

Toll-Free Phone: 1-855-258-4126
TTY/Text: 1-855-405-7446

A 24/7 emergency telephone service that responds to emergencies that require assistance form the police, fire department, or ambulance.

Alcoholics Anonymous is a fellowship of people who share their experience, strength and hope with each other so that they may solve their common problem and help others to recover from alcoholism.  The only requirement for membership is a desire to stop drinking.

Our Toll Free Help Line is available at 1-888-579-5215 (579-5215 for local callers in St. John's).

For meeting information, call (709) 579-6091 or visit https://area82aa.org/find-a-meeting.

To download the AA Meeting Guide app, visit https://www.aa.org/meeting-guide-app.

There are no office hours for this service but messages left will be returned ASAP.

The APNL was established to support the profession of psychology and its role in promoting psychological health and human welfare.

APNL supports the discipline of psychology in its broadest form. Most APNL members are registered psychologists, working in post-secondary, healthcare, education or in private practice. Some members may be graduate students of psychology and other members may be teaching psychology at the college or university level and/or engaged in psychological research.

Community agency offering programs, supports, services and outreach throughout the province for persons with Autism Spectrum Disorder (ASD)

This search facility can be used to help you find a Canadian Certified Counsellor (CCC) for counselling/psychotherapy services. These professionals have obtained our CCC designation and are recognized by CCPA as qualified to provide counselling services in Canada.

Find a Counsellor

Facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness.

Call Stephenville office at (709) 643-5553 or toll free 1-855-643-5553.

Hours: Monday - Friday 8:30 a.m. - 4:30 p.m.

The Centre for Pain and Disability Management is a provincial program for people 18 years or older experiencing long-term or persistent pain, who do not require further medical investigations or treatments, and who would benefit from a team approach to rehabilitation. You can self-refer to this program or a professional referral from your health care provider is also accepted.

The Community Education Network for Southwestern Newfoundland in collaboration with many community partners provide a range of Housing Support Services including: emergency and short-term stay housing (Aunt Jean's Place), supportive housing for youth (scheduled opening June 2022) information on housing options and availability, assistance finding and maintaining suitable and affordable long-term housing, eviction prevention, used furniture storage and distribution, household start-up kits, emergency food and essential supplies, landlord engagement, collaborative partnerships, referrals and follow up.

Provides support for youth ages 12-18, offering programs and services that focus on the needs of youth and assisting with the development of health families and communities.

Corner Brook / Bay of Islands: (709) 639-9676 Monday to Friday, 8:30 a.m. - 4:30 p.m.

Stephenville: (709) 643-5399 Monday to Friday, 8:30 a.m. - 4:30 p.m.

Port aux Basques: (709) 695-6901 Monday to Friday, 8:30 a.m. - 4:30 p.m.

Provides free financial counselling focused on a client's particular needs.  The goal is to provide consumers with a sense of financial well-being through counselling and education.

Provides leadership in provincial policies and programs related to mental health and addictions in Newfoundland and Labrador.

A 24/7 helpline for individuals experiencing domestic violence.

This province-wide, toll free number (1-888-709-7090) will detect the region where the caller is located and immediately connect them with one of ten transitions houses that are part of the Transition House Association of Newfoundland and Labrador.

The caller is then able to immediately speak with a trained professional who will assist them directly, or connect them to the appropriate service or organization in the community, including women’s centres, Violence Prevention NL organizations, government departments, or medical and policing services.

Call or text 1-888-709-7090

The Early Psychosis Program is designed to meet the needs of people diagnosed with a first episode of psychosis. Individuals must be 16 years or older and within their first three months of treatment for psychosis. The goals of the program are to provide early recognition and identification of individuals experiencing psychotic symptoms, comprehensive assessment, intervention and support for individuals and families, promotion of recovery and prevention of relapse, and provision of education to individuals, families, health workers, and the community.

For more information, please call (709) 784-6822 Monday - Friday, 8:30 a.m. - 4:30 p.m.

The Eating Disorder Inpatient Program (EDIP) is a four-bed inpatient eating disorder unit at the Health Sciences Centre.  This program provides inpatient services for adults 18 years and older with eating disorders whose restrictive eating and/or compensatory behaviour (purging, over exercising, laxative use) place them at high risk  for medical complications.

Visit the website to learn more.

A 24/7 service of the Newfoundland and Labrador Housing Corporation for anyone experiencing homelessness.

Call 1-833-724-2444.

Programs, supports, and resources to enhance the social, mental, educational, and physical development of children, age 0-6, and their families in a safe and inclusive environment. For a complete listing of Family Resource Centres and their associated satellite offices in Newfoundland and Labrador, visit https://www.childcare.gov.nl.ca/public/ccr/centres.

A 24/7 Help Line that provides immediate, culturally competent, telephone crisis intervention, counselling, and online chat support for all indigenous peoples across Canada.

Call 1-855-242-3310 or visit www.hopeforwellness.ca

Flexible Assertive Community Treatment (FACT) teams provide treatment of illness and symptoms, hands-on assistance with daily living activities and recovery support for individuals, usually over the age of 18 years, with serious mental illness and concurrent disorders. FACT strives to ensure continuity of care and prevent unnecessary admissions to hospital by providing intensive services for individuals within their communities through assertive community outreach. To learn more about FACT in your region, please call:

Eastern Health

St. John’s 709-777-3974
Rural Avalon 709-945-6513
Peninsulas 709-466-5723

Central Health 709-489-4300

Western Health

Deer Lake & North: 709-635-2804

Corner Brook & Bay of Islands: 709-784-6822

Stephenville & South: 709 - 643-5111, ext. 7294

Labrador-Grenfell Health

Happy Valley-Goose Bay: 709-897-2116

Labrador West: 709-285-8311

St. Anthony & Area: 709-456-2401 ext. 6246

The Friendly Calls program is a free phone program that is available to any adult 18 years and older who maybe experiencing loneliness and isolation. The program pairs a trained Red Cross volunteer with an adult (18+) who may have limited social and family connections or feels they could benefit from more social interaction over the phone. There is no cost to participate and if the person decides it’s not a good fit for them, they can cancel at any time.

Sign up.

By phone at 1-833-979-9779 (Monday- Friday 9 am - 8 pm)

By email at friendlycalls@redcross.ca

By electronic referral at Friendly Calls Participant Referral Form - Newfoundland and Labrador - Canadian Red Cross. The form is easy to fill out and submit.

Prenatal nutrition and education support program offered through community-based Family Resource Centres. The objective is to support healthy nutrition during the pregnancy and early post-natal period and to promote healthy pregnancy and newborn outcomes. Healthy Baby Club actively supports healthy lifestyles for people who are pregnant using a peer support model with a team approach. Support is offered to the participants by a resource mother or other healthy baby club staff, as well as other club participants. Staff work closely with the other family resource centre team members, the public health nurse and the regional nutritionist to provide prenatal education and support.

Please contact the Family Resource Centre closest to you by clicking the link below.

Provides specialized inpatient addictions treatment services for youth between the age of 12 - 18 years.  Following an assessment by a physician, admission is available when a person’s needs cannot be safely met in community. Services include assessment, diagnosis, treatment and connection to treatment and supports after discharge.

Provides opportunities for the rehabilitation of people involved in the criminal justice system through program interventions, public education, crime prevention strategies, and restorative justice principles

To learn more, call (709) 643-5894, Monday - Friday, 8:30 a.m. - 4:30 p.m.

International students can access professional counselling in real-time and/or appointment-based  to help with any school, health, or general life concern at no cost to them.  The  keep.meSAFE Student Support Program is available night and day via phone, app, or web based.  The service is completely confidential within the limits of the law and available in 60+ different languages.  Download the MY SSP app, complete a profile, and start a live chat or call with a counsellor anytime anywhere.

Community agency led by individuals who live with mental health and/or addictions issues. One-on-one peer support, group peer support, and public education and training.

- Warmline hours are 10am-12am
- Peer Virtual Group is Tuesday 6-8
- Family Virtual Support Group is Thursday 6-8

Non-emergency, non-crisis telephone support and referral service. Operated by trained peer supporters.

Available daily, 10:00 a.m. - midnight.

1-855-753-2560

- Warmline hours are 10am-12am
- Peer Virtual Group is Tuesday 6-8
- Family Virtual Support Group is Thursday 6-8

Mobile crisis response teams are comprised of mental health and addictions clinicians and trained police officers who respond together to crises in the community. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.

This service is currently available in:

• Bay of Islands area
• North Shore: all communities to Cox’s Cove
• South Shore: all communities to Lark Harbour
• East to and including Deer Lake
• West to and including Gallants

This service is available seven days a week Monday - Saturday: 10:00 a.m. – 10:00 pm; Sunday: 10:00am -6:00pm.

To access service please call:

• 811
• 911
• Corner Brook RNC Detachment (709) 637-4100
• Corner Brook RCMP Detachment (709) 637-4433
• Deer Lake RCMP Detachment (709) 635-2173

A service of Memorial University of Newfoundland and Labrador for its students.  SWCC offers individualized personal counselling and health and wellness supports and is dedicated to helping students remain healthy and make good life choices while pursuing their academic goals.

MUN Grenfell Campus - Corner Brook

Non-profit organization providing information, resources, referrals and support on eating disorders and food and weight preoccupation to individuals with eating disorders and their families.

Promote, enhance, and encourage the health, social, educational, economic, cultural, and political well-being of Aboriginal women.

Call Stephenville office at (709) 643-1290, or in person at 90 Main Street Stephenville

Monday to Friday, 8:30 a.m. - 4:30 p.m.

The Newfoundland and Labrador Public Libraries operates 94 libraries around the province.  Our materials on a wide variety of health topics are available on loan for free with a valid library card.  Our materials  may be available in several different formats such as regular print, eBooks and as audio-books.   You can apply for a library card online. Each library also has public computers that you can use to access the Internet.

NL Housing is a provincial Crown Corporation which operates under the authority of the Housing Corporation Act. It is governed by a Board of Directors appointed by the Lieutenant-Governor in Council. The Board represents different geographic areas and interest groups and reports to the Government of Newfoundland and Labrador through the Minister of Children, Seniors and Social Development and Minister Responsible for the Newfoundland and Labrador. NL Housing's clientele consists of individuals and families with low-to-moderate incomes who require assistance in accessing or maintaining safe, adequate and affordable housing. The programs delivered serve renters, homeowners, those at risk of, or who are experiencing, homelessness and distinct populations whose housing needs are particularly acute, including persons with disabilities, persons with complex needs, seniors, youth, victims of intimate partner violence and Indigenous persons.
NL Housing offers a diverse range of programs across the housing continuum to meet the needs of clients, including:
• Operation and maintenance of the Corporation's 5,575 public social housing units throughout the Province to over 12,000 low-income clients.
• Partner-Managed Housing Program that provides financial and technical support to partner-managed and cooperative housing providers offering subsidized housing to over 1,600 low to moderate income households throughout the province.
• Rental Supplement Program that provides rental assistance to low-income households in private accommodations which assists over 2,000 lowincome individuals secure affordable housing.
• Home Repair programs that provide financial assistance to over 1,400 low-income homeowners to complete much needed repairs to their homes, improve accessibility or to make energy efficiency improvements.
• Supportive Living Program that provides grants to non-profit organizations to provide services and supports or build community capacity towards addressing and preventing homelessness. In 2019-20, this program funded 22 partner organizations to deliver 28 projects across Newfoundland and Labrador, supporting over 5,000 individuals.
• Emergency Shelter Program which manages a 24/7 toll free number to support individuals experiencing homelessness. NL Housing engages a range of non-profit and private shelter operators to respond to required emergency shelter placement for individuals experiencing homelessness and connect them to supports to secure permanent housing as quickly as possible. In 2019-20, over 1,000 individuals accessed services of this program.
• Transition Housing Program that provides funding to the Province's 10 transition houses to provide safe short-term accommodations, services and resources to support women and their children who are vulnerable for, at risk of, or have been subjected to intimate partner violence. In 2019-20, there were almost 850 admissions to this program.
Additional information about eligibility and access to programs and services offered by NL Housing, as well as the current mandate, can be found at the
Newfoundland and Labrador Housing Corporation website

For regional housing enquiries, other than application status, please contact your local regional office:

Avalon Regional Office:  709 724-3000
Corner Brook:  709 639-5201
Gander: 709 256-1300
Goose Bay:  709 896-1920
Grand Falls-Windsor:  709 292-1000
Marystown: 709 279-5375
Stephenville: 709 643-6826

Nobody’s Perfect (NP) is a nationally recognized parent support and education program for parents of children from birth to age five. It is a free and voluntary parenting program designed to meet the needs of parents who are new, young, single, socially or geographically isolated or who have low income or limited formal education offered in community Family Resource Centres throughout Newfoundland and Labrador.  As a strengths based program, it works with parents where they are, is based on what parents want to learn about while giving you and your child a safe place to meet others with children of the same age and with whom they share interests & concerns.  Programs are offered in person and virtually.

For more information contact: michellemurray@gov.nl.ca

This Facebook support group is for parents/primary caregivers of LGBTQ kids and youth - with a particular focus on support for parents with kids who are gay, lesbian, bisexual, pansexual or questioning their sexuality. This group is private and only people in the group can see who is a member or what is posted. If you are interested in joining this group simply click on “Join Group” and you will be asked a few screening questions or email parentsoflgbtqyouthnl@gmail.com for more information.

Fellowship for individuals identified seeking support and information on sexual orientation, gender identity and gender expression.

Find us on Facebook.

Offering addiction prevention and mental health promotion services and information to individuals, families, communities, organizations, and professional groups.

For a complete list of services visit https://www.westernhealth.nl.ca/addictions-prevention-and-mental-health-promotion-2/

Provincial Mental Health groups are offered around a wide variety of mental health and addictions issues. These groups are one way to increase accessibility to services across our province. Provincial Mental Health groups are offered virtually and are facilitated by local mental health clinicians. Group topics vary and are expanding in their diversity.

Click Here to Learn More

Support is available to women experiencing domestic violence. If you would like help with safety planning, or just to talk, there are women's centres in nine regions of the province. You can contact the one nearest you. If you are ready to leave a situation of domestic violence, there are Transition Houses all across the province who provide shelter to women and children fleeing violence. You can contact the provincial Transition House crisis line. If you are in immediate danger, please call 911

Psychiatric emergency services are available in any emergency department.  The emergency department is staffed on a 24-hour basis.  A health professional, such as a Doctor or Nurse, assess all patients who present with mental health and addiction concerns.  The department also has access, when needed, to 24-hour, on-call coverage by a Psychiatrist or psychiatric staff.

Visit the emergency department nearest you.

The Recovery Centre in St. John’s is open to anyone in the province who is 16+ and needs help while withdrawing from alcohol, drugs and/or gambling.  (You may remember this service as “detox”, but things have changed).  We now have around-the-clock nursing support and can provide medication to help with your withdrawals as needed.  Once you start to feel better, we have a counsellor and meetings to support you as you begin your recovery.

24/7 Crisis line offering support and information to those who have experienced sexual assault in Corner Brook and surrounding areas.

Phone or text (709) 216-4357.

Are you a senior (50+) or do you support a senior? If you need to connect to a resource or service, or have questions about benefits and programs available to seniors in NL, please call SeniorNL's Information and Referral Line at 1-800-563-5599. This confidential line operates Monday to Friday from 8:30 a.m. - 4:30 p.m. and is answered by Peer Support Volunteers, seniors themselves, ready to provide assistance.

Email: info@seniorsnl.ca

www.seniorsnl.ca

Single Parent Association of Newfoundland and Labrador provides supports, through a Foodbank, Employment Support Program, Back to School and Christmas projects, to single parent families in our province. This approach enables single parents to regain control over their lives for the empowerment of themselves and their children.

For more information please contact: span@spanl.ca

Regionally-based councils funded by Women and Gender Equality to advance the status of women by helping them to navigate services such as housing, income support, employment programs, counselling, schools, and more. They also provide public education, programming and advocacy.

Bay St. George Status of Women Council - Stephenville: They offer an affordable temporary housing unit called Karen's Place. Please call Stephenville office at (709) 643-4444. Visit their Facebook page.

Corner Brook Status of Women Council: They offer an affordable, supportive, temporary housing unit called Vesta Place for up to 4 women in a communal living setting. The housing coordinator works directly with the tenants to address issues contributing to homelessness and to connect with various community and government services. They also offer Feminist Counselling (drop-in or by appointment on Mondays, Wednesdays, and Fridays). Please call (709) 639-8522 or visit www.cornerbrookswc.com

Gateway Status of Women Council - Port aux Basques: (709) 695-7505 or visit their Facebook page

Norpen Status of Women Council - Port Saunders: (709) 861-4842 or visit https://norpenstatusofwomen.ca/

A health promotion and education service for people who use drugs that is offered by the AIDS Committee of Newfoundland and Labrador (ACNL).

Visit https://acnl.net/services/swap/swap-services/swap-corner-brook

Office hours are not regular on a daily basis, except during mobile delivery service times. Leave a message on their confidential voice mail, and a staff member will contact you.

Corner Brook office: (709) 634-7927 Tuesday and Thursday evening between 7:00 p.m. - 9:30 p.m. for delivery service

Stephenville office: (709) 649-1013 Wednesday evenings between 6:00 p.m. - 9:00p.m. for delivery service

Take Home Naloxone Kits are for individuals who are at risk of an opioid overdose and for their friends/family who might witness an overdose:

• Call 911 right away if you think that someone is having an overdose
• Naloxone is a temporary medication that can save a life in the event of a fentanyl or other opioid overdose
• Naloxone Kits are free and instruction is provided

 Find a Naloxone Kit near you:

• Call 811 and a Healthline nurse will provide you with a contact number and location. The URL below provides a listing of distribution sites.

The Grace Centre is a provincial inpatient addictions treatment centre for adults aged 18 years and older. It is a voluntary program for individuals who require a more intensive, structured program than can be provided on an outpatient basis.

The program consists of a 28 day treatment service that is holistic in nature and addresses the individual’s physical, social, psychological and spiritual needs through individual, group and family counselling. An extended stay may be available for extenuating circumstances.

The centre is staffed with a multidisciplinary team consisting of a physician, nurse practitioner, nursing, social worker, recreational therapy, occupational therapy, pharmacy, psychology and non-clinical support staff.

Trans Lifeline provides trans peer support for our community that’s been divested from police since day one. We’re run by and for trans people.

Tuckamore is a live-in treatment Centre for 12 – 18 year olds in the Newfoundland and Labrador who have complex mental health concerns. Tuckamore is located in Paradise and the average length of stay for young people is between 6 - 12 months. The program includes individual, group and family counselling as well as life skills training, recreation, and art and music therapy.  Tuckamore provides a safe home-like environment, a school area, a multipurpose room, a physical fitness area and an apartment for family visiting overnight. You can also ask your physician, nurse, clinician or social worker about other supports for youth in your area (ie. counselling). If Tuckamore is right for you, they can help with a referral.

https://youtu.be/yp_6aEjBzyc

Community Centre offering programs and services to the greater Corner Brook area with a focus on NL Housing tenants and low-income families and individuals.

Monday to Friday, 8:30 a.m. to 4:30 p.m., closed for lunch

Call (709) 634-0050 or visit their Facebook page

Wellness Together Canada was funded by the Government of Canada in response to the unprecedented rise in mental distress due to the COVID-19 pandemic. People are being challenged like never before due to isolation, physical health concerns, substance use concerns, financial and employment uncertainty, and the emotional dialogue around racial equality. We’re all going through this together, and we believe that mental health is a journey, not a destination. Each day, we can take a step for our own wellbeing. Wellness Together Canada is here to support everybody on that journey.
We all have different needs. Wellness Together Canada allows you to choose from a variety of resources to motivate and support your wellness journey. Contact Wellness Together Canada if you are in need of immediate crisis support.

Youth Early Intervention and Outreach Workers provide support to youth (12-29), support to parents of youth, and other family members who are concerned about their loved one.

Monday to Friday 8:30 a.m. - 4:30 p.m.