Service Directory

211 is an information and referral service, provided by United Way, that connects people to local community and government programs and services. Available 24/7 by calling 211 or the following numbers:

Toll-Free Phone: 1-855-258-4126
TTY/Text: 1-855-405-7446

In addition to being an access point, 811 is also an e-mental health tool, confidential and free, and staffed by experienced Registered Nurses. It is available to all residents of Newfoundland and Labrador any time, day or night.

811 HealthLine nurses are available 24/7 to listen, provide support, and connect you to health services in your area. If you are experiencing a mental health and addictions crisis, need support, or are looking for health information, call 811.

811 HealthLine nurses can answer questions you may have about health-related topics that include but are not limited to:

Mental Health & Addictions Crisis Calls: Effective May 2, 2022 services traditionally offered through the Provincial Mental Health Crisis Line will now be provided by the 811 HealthLine. Individuals in need of crisis response or mental health and addictions support can simply dial 811, day or night, to speak with a registered nurse who is a trained crisis intervener.

Nurse Practitioner Virtual Care Service: This service can prevent unnecessary emergency room visits for non-emergent issues. Appointments are available everyday 8 a.m. to 8 p.m., including weekends at no cost to any individual. The nurse practitioner can communicate over the phone or through videoconference. Individuals can book an appointment by calling 811 or using the 811 NL HealthLine app, free through the Apple and GooglePlay app stores.

Dial a Dietician: Dial a Dietician offers evidence-based healthy eating advice and is delivered by local dietitians by calling the NL HealthLine 811 or emailing a dietitian on the 811 HealthLine website. Dial-a-Dietitian connects residents directly to a dietitian; No referral from a health care provider is needed.  This service is available 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., Monday to Friday.

If you use “Voice over Internet Protocol (VoIP)” or web-enabled telephone services like Canada VRS, Skype or Google Talk, 811 may not connect. Instead, call 1-888-709-2929 to reach the HealthLine. Out of Province cell phones will not connect to 811. Please use a landline.

Text option in the 811 HealthLine app is available ONLY for use by Deaf or hard-of-hearing callers and persons with communication difficulties who live within Newfoundland and Labrador. Register to text with a registered nurse using the 811 NL Healthline app. Download for free from the Apple and GooglePlay app stores.

The Al-Anon Family Groups are a fellowship of relatives and friends of those with alcoholism who share their experiences, strength, and hope.

Visit http://www.al-anonandalateen.nl.ca/index.html for local meeting listings.

In response to COVID-19 and suspension of face-to-face meetings, we have adopted an appointment plan to keep our First Link clients connected to offer support. If you could promote this information to those in your organization it would be much appreciated.

A provincial charitable organization dedicated to promoting the development of individual , lifelong, and community-based supports and services for autistics, their families, and caregivers.

For more information, call the provincial office at (709) 722-2803.

Bay St. George Pride, NL is a non-profit organization, based out of Stephenville, Newfoundland. Through educational programming and events, we celebrate and promote visibility and acceptance of the 2SLGBTQIA+ community.

Call (709) 643-4444, or visit their Facebook page

Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.

Facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness.

For more information, call (709) 753-8550, or email office@cmhanl.ca or visit Canadian Mental Health Association Newfoundland & Labrador | CMHA-NL (cmhanl.ca)

An extensive network of programs and services that actively reach out and serve local communities throughout the province. Service include emergency and disaster, first aid and CPR, health equipment loans, nutrition and transportation, swimming and water safety, violence, bullying and abuse prevention. Emergency services are available 24/7.

Visit https://www.redcross.ca/about-us/contact-us

The Community Education Network for Southwestern Newfoundland in collaboration with many community partners provide a range of Housing Support Services including: emergency and short-term stay housing (Aunt Jean's Place), supportive housing for youth (scheduled opening June 2022) information on housing options and availability, assistance finding and maintaining suitable and affordable long-term housing, eviction prevention, used furniture storage and distribution, household start-up kits, emergency food and essential supplies, landlord engagement, collaborative partnerships, referrals and follow up.

Provides support for youth ages 12-18, offering programs and services that focus on the needs of youth and assisting with the development of health families and communities.

Corner Brook / Bay of Islands: (709) 639-9676 Monday to Friday, 8:30 a.m. - 4:30 p.m.

Stephenville: (709) 643-5399 Monday to Friday, 8:30 a.m. - 4:30 p.m.

Port aux Basques: (709) 695-6901 Monday to Friday, 8:30 a.m. - 4:30 p.m.

International students can access professional counselling in real-time and/or appointment-based  to help with any school, health, or general life concern at no cost to them.  The  keep.meSAFE Student Support Program is available night and day via phone, app, or web based.  The service is completely confidential within the limits of the law and available in 60+ different languages.  Download the MY SSP app, complete a profile, and start a live chat or call with a counsellor anytime anywhere.

A 24/7 text line that connects individuals with a trained, volunteer crisis responder. The service is free, confidential, and provided by Kids Help Phone.

Youth can text 'CONNECT' to 686868 to connect. Adults can text 'WELLNESS' to 741741 to connect.

Dialectical Behavior Therapy (DBT) is a comprehensive, evidence-based treatment that works to provide a balance of acceptance and change using validation, problem solving and behaviour change strategies. DBT strives to help people acquire, strengthen and generalize new skills. Comprehensive treatment consists of weekly individual therapy sessions, a 24-week skills group, a consultation team for therapists and the availability of coaching calls to assist with skill development if necessary. For more information or to make a referral please call:

Corner Brook: (709) 634-4506, Monday to Friday 8:30 a.m. - 4:30 p.m.

Stephenville: (709)643-8740, Monday to Friday 8:30 a.m. - 4:30 p.m.

Doorways provides rapid access to mental health and addictions counselling services ‘one session at a time’. While most locations offer a drop-in service, some locations provide same-day, next day, or appointments by phone. Drop-in counselling services are available without an appointment or referral.

If further counselling is required, staff will work with you to provide access to additional services and supports.

Doorways is not an emergency service. In a medical emergency, call 911. In the case of a mental health or addictions crisis call 811, or proceed to the nearest emergency department.

To find Doorways in your area, click on your region below or call 811 and a Healthline nurse will provide you with a contact number.

Eastern Central Western Labrador-Grenfell

A leadership advocacy group dedicated to promoting research and providing public support services and information about matters related to eating disorders, including information on available treatment services for individuals and families who experience disordered eating.

For more information, call 1-855-722-0500 or visit Eating Disorder Foundation of NL (edfnl.ca)

A 24/7 Emergency communal living shelter located in Corner Brook for anyone experiencing homelessness.

Please call 1-833-724-2444

The number of barriers to accessing services can sometimes be great, particularly for people with disabilities. With a focus on empowering the people to do their own advocacy, at Empower we help people build their own skills and determine their own approach to solve the problems they face. At Empower, we want to encourage independent living by helping people build their own skills and develop their own approach to the problems they may face.

FASDNL is a pan-provincial organization working to educate, provide supports and resources, and raise awareness about fetal alcohol spectrum disorder (FASD). FASDNL provides FASD training and offers a monthly group for parents and caregivers. Visit www.fasdnl.ca

Flexible Assertive Community Treatment (FACT) teams provide treatment of illness and symptoms, hands-on assistance with daily living activities and recovery support for individuals, usually over the age of 18 years, with serious mental illness and concurrent disorders. FACT strives to ensure continuity of care and prevent unnecessary admissions to hospital by providing intensive services for individuals within their communities through assertive community outreach. To learn more about FACT in your region, please call:

Eastern Health

St. John’s 709-777-3974
Rural Avalon 709-945-6513
Peninsulas 709-466-5723

Central Health 709-489-4300
Western Health 709-784-6822 Monday - Friday 8:30 a.m. - 4:30 p.m.
Labrador-Grenfell Health 709-897-2116 (HV-GB) / 709-285-8311 (Labrador West) / 709-456-2401 ext. 6246 (St. Anthony & Area)

This is an inpatient unit to serve clients over the age of 65 who require assessment, treatment, and diagnoses for a new onset of a psychiatric illness or new onset of cognitive decline. The unit also provides assessment and treatment for clients of any age who have a diagnosed dementia with challenging psychiatric or behavioral symptoms. Clients can be admitted to this unit via the Waterford Hospital's emergency room, direct admission via psychiatrist outpatient clinics, or upon referral from psychiatrists, family doctors, or nurse practitioners.

An intensive outpatient program for individuals age 15+, across the province diagnosed with anorexia nervosa, bulimia nervosa, or other specified feeding and eating disorder. Referral required.

Provides three-week inpatient treatment for men and women 19+ who are experiencing a substance use and/or gambling problem. Individuals must be referred by an addictions counselor or other community professional.

Provides opportunities for the rehabilitation of people involved in the criminal justice system through program interventions, public education, crime prevention strategies, and restorative justice principles.

Community agency led by individuals who live with mental health and/or addictions issues. One-on-one peer support, group peer support, and public education and training.

- Warmline hours are 10am-12am
- Peer Virtual Group is Tuesday 6-8
- Family Virtual Support Group is Thursday 6-8

Non-emergency, non-crisis telephone support and referral service. Operated by trained peer supporters.

Available daily, 10:00 a.m. - midnight.

1-855-753-2560

- Warmline hours are 10am-12am
- Peer Virtual Group is Tuesday 6-8
- Family Virtual Support Group is Thursday 6-8

Mobile crisis response teams are comprised of mental health and addictions clinicians and trained police officers respond together to crises in the community. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.

This service is currently available in:

• Bay of Islands area
• North Shore: all communities to Cox’s Cove
• South Shore: all communities to Lark Harbour
• East to and including Deer Lake
• West to and including Gallants

This service is available seven days a week from 10:00 a.m. – 10:00 p.m.

To access service please call:

• 911
• Corner Brook RCMP Detachment (709) 637-4100

A service of Memorial University of Newfoundland and Labrador for its students.  SWCC offers individualized personal counselling and health and wellness supports and is dedicated to helping students remain healthy and make good life choices while pursuing their academic goals.

MUN Grenfell Campus - Corner Brook

Non-profit organization providing information, resources, referrals and support on eating disorders and food and weight preoccupation to individuals with eating disorders and their families.

Promote, enhance, and encourage the health, social, educational, economic, cultural, and political well-being of Aboriginal women.

Call Stephenville office at (709) 643-1290, or in person at 90 Main Street Stephenville

Monday to Friday, 8:30 a.m. - 4:30 p.m.

The Newfoundland and Labrador Public Libraries operates 94 libraries around the province.  Our materials on a wide variety of health topics are available on loan for free with a valid library card.  Our materials  may be available in several different formats such as regular print, eBooks and as audio-books.   You can apply for a library card online. Each library also has public computers that you can use to access the Internet.

NL Housing is a provincial Crown Corporation which operates under the authority of the Housing Corporation Act. It is governed by a Board of Directors appointed by the Lieutenant-Governor in Council. The Board represents different geographic areas and interest groups and reports to the Government of Newfoundland and Labrador through the Minister of Children, Seniors and Social Development and Minister Responsible for the Newfoundland and Labrador. NL Housing's clientele consists of individuals and families with low-to-moderate incomes who require assistance in accessing or maintaining safe, adequate and affordable housing. The programs delivered serve renters, homeowners, those at risk of, or who are experiencing, homelessness and distinct populations whose housing needs are particularly acute, including persons with disabilities, persons with complex needs, seniors, youth, victims of intimate partner violence and Indigenous persons.
NL Housing offers a diverse range of programs across the housing continuum to meet the needs of clients, including:
• Operation and maintenance of the Corporation's 5,575 public social housing units throughout the Province to over 12,000 low-income clients.
• Partner-Managed Housing Program that provides financial and technical support to partner-managed and cooperative housing providers offering subsidized housing to over 1,600 low to moderate income households throughout the province.
• Rental Supplement Program that provides rental assistance to low-income households in private accommodations which assists over 2,000 lowincome individuals secure affordable housing.
• Home Repair programs that provide financial assistance to over 1,400 low-income homeowners to complete much needed repairs to their homes, improve accessibility or to make energy efficiency improvements.
• Supportive Living Program that provides grants to non-profit organizations to provide services and supports or build community capacity towards addressing and preventing homelessness. In 2019-20, this program funded 22 partner organizations to deliver 28 projects across Newfoundland and Labrador, supporting over 5,000 individuals.
• Emergency Shelter Program which manages a 24/7 toll free number to support individuals experiencing homelessness. NL Housing engages a range of non-profit and private shelter operators to respond to required emergency shelter placement for individuals experiencing homelessness and connect them to supports to secure permanent housing as quickly as possible. In 2019-20, over 1,000 individuals accessed services of this program.
• Transition Housing Program that provides funding to the Province's 10 transition houses to provide safe short-term accommodations, services and resources to support women and their children who are vulnerable for, at risk of, or have been subjected to intimate partner violence. In 2019-20, there were almost 850 admissions to this program.
Additional information about eligibility and access to programs and services offered by NL Housing, as well as the current mandate, can be found at the
Newfoundland and Labrador Housing Corporation website

For regional housing enquiries, other than application status, please contact your local regional office:

Avalon Regional Office:  709 724-3000
Corner Brook:  709 639-5201
Gander: 709 256-1300
Goose Bay:  709 896-1920
Grand Falls-Windsor:  709 292-1000
Marystown: 709 279-5375
Stephenville: 709 643-6826

Nobody’s Perfect (NP) is a nationally recognized parent support and education program for parents of children from birth to age five. It is a free and voluntary parenting program designed to meet the needs of parents who are new, young, single, socially or geographically isolated or who have low income or limited formal education offered in community Family Resource Centres throughout Newfoundland and Labrador.  As a strengths based program, it works with parents where they are, is based on what parents want to learn about while giving you and your child a safe place to meet others with children of the same age and with whom they share interests & concerns.  Programs are offered in person and virtually.

For more information contact: michellemurray@gov.nl.ca

This Facebook support group is for parents/primary caregivers of LGBTQ kids and youth - with a particular focus on support for parents with kids who are gay, lesbian, bisexual, pansexual or questioning their sexuality. This group is private and only people in the group can see who is a member or what is posted. If you are interested in joining this group simply click on “Join Group” and you will be asked a few screening questions or email parentsoflgbtqyouthnl@gmail.com for more information.

Fellowship for individuals identified seeking support and information on sexual orientation, gender identity and gender expression.

Find us on Facebook.

Offering addiction prevention and mental health promotion services and information to individuals, families, communities, organizations, and professional groups.

For a complete list of services visit https://www.westernhealth.nl.ca/addictions-prevention-and-mental-health-promotion-2/

Support for individuals using opioids, family members, and health-care providers, including help for individuals navigating the system and connecting with support and services.

Call 1-844-752-3588 Monday to Friday, 8:30 a.m. - 4:30 p.m.

VRS calls are welcome.

Mental health emergency unit at the Waterford Hospital that provides assessment of urgent mental health concerns on a walk-in basis.

This service is available 24/7; no referral needed.

Programs and services to support the indigenous population, including health services and benefits, employment programs, and education and training.

Visit www.qalipu.ca or call (709) 634-0996 for more information.

Monday to Friday, 9:00 a.m. - 4:00 p.m.

Serving women for whom sex work is an occupation and women who are not in the industry by choice in our area. We support anyone with lived experience in the sex industry.

Call or text (709) 771-7171 anytime.

Visit their Facebook page or website at sjwomenscentre.ca/programs/SHOP

A 24/7 provincial phone line that provides support and information to individuals impacted by sexual violence.

Call 1-800-726-2743 or (709) 747-7757

A free, confidential service providing information, resources, advice, support and motivational counselling while you are working toward being smoke free. We also have a text message support program where you can receive a text per day for 12 weeks.

Hours of operation: Monday to Thursday 9:00 a.m. - 9:00 p.m., and Friday 9:00 a.m. - 5:00 p.m.

Call 1-800-363-5864 to speak with a quit coach, or visit www.smokershelpline.ca

Telephone and/or online programs for youth, ages 3-17 years old, and their families, experiencing behavioral or mental health problems.

Call 1-866-470-7111 or visit www.strongestfamilies.com

The Safe Works Access Program (SWAP) is a health promotion and education service for people who use drugs. SWAP provides safe drug using equipment throughout the province.

Our services include:

• providing clean supplies for substance use
• disposal of used equipment
• support
• referrals

Visit https://acnl.net/services/swap/, or call or text (709) 634-7927 for the West Coast and Labrador, or (709) 757-7927 for all other areas of the province.

Hours of Operation: Monday to Friday, 8:30 a.m. - 12:30 p.m. and 1:00 a.m. - 4:00 p.m.

The Compassionate Friends of Canada offers support in the grief and trauma which follows the death of a child; no matter the age or cause. To find out more contact the chapter nearest you.

ACNL works to support individuals living with and/or affected by HIV/AIDS and/or Hepatitis C.  ACNL advocates for change while networking on a provincial, regional, national, and international level regarding HIV/AIDS and Hepatitis C issues. ACNL operates the Tommy Sexton Shelter and has 6 affordable housing units.

Call (709) 579-8656 or 1-800-563-1575 or visit www.acnl.net

A non-profit organization that offers outreach, education, and peer support for the trans community of NL.

Visit their Facebook page

Community agency providing support to individuals involved in the justice system seeking support to integrate within the community.

For more information call (709) 754-1010 or visit their website www.turningsnl.com

Provides services and supports for all individuals with a Developmental Disability and their families in the St. John's and surrounding areas

A group of volunteers, researchers, academics, knowledge holders, youth and Elders Wabanaki Two-Spirits and Allies (directly related to W2SA interests).

Vision: Strive to provide equitable and safe environments for Two Spirits and Indigenous LGBTQ+ to live and thrive spiritually, mentally, physically and emotionally within our Wabanaki territory.

A safe place to stay, at no cost, and necessities provided. Accommodation in a communal living setting for up to six weeks. Supportive counselling by experienced, non-judgmental staff, as well as help with securing housing, finances, legal issues, and referrals to other agencies and supports.

24 hour crisis line: 1 -866-634-4198 to speak with a crisis worker.