Service Directory

211 is an information and referral service, provided by United Way, that connects people to local community and government programs and services. Available 24/7 by calling 211 or the following numbers:

Toll-Free Phone: 1-855-258-4126
TTY/Text: 1-855-405-7446

In addition to being an access point, 811 is also an e-mental health tool, confidential and free, and staffed by experienced Registered Nurses. It is available to all residents of Newfoundland and Labrador any time, day or night.

811 HealthLine nurses are available 24/7 to listen, provide support, and connect you to health services in your area. If you are experiencing a mental health and addictions crisis, need support, or are looking for health information, call 811.

811 HealthLine nurses can answer questions you may have about health-related topics that include but are not limited to:

Mental Health & Addictions Crisis Calls: Effective May 2, 2022 services traditionally offered through the Provincial Mental Health Crisis Line will now be provided by the 811 HealthLine. Individuals in need of crisis response or mental health and addictions support can simply dial 811, day or night, to speak with a registered nurse who is a trained crisis intervener.

Nurse Practitioner Virtual Care Service: This service can prevent unnecessary emergency room visits for non-emergent issues. Appointments are available everyday 8 a.m. to 8 p.m., including weekends at no cost to any individual. The nurse practitioner can communicate over the phone or through videoconference. Individuals can book an appointment by calling 811 or using the 811 NL HealthLine app, free through the Apple and GooglePlay app stores.

Dial a Dietician: Dial a Dietician offers evidence-based healthy eating advice and is delivered by local dietitians by calling the NL HealthLine 811 or emailing a dietitian on the 811 HealthLine website. Dial-a-Dietitian connects residents directly to a dietitian; No referral from a health care provider is needed.  This service is available 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., Monday to Friday.

If you use “Voice over Internet Protocol (VoIP)” or web-enabled telephone services like Canada VRS, Skype or Google Talk, 811 may not connect. Instead, call 1-888-709-2929 to reach the HealthLine. Out of Province cell phones will not connect to 811. Please use a landline.

Text option in the 811 HealthLine app is available ONLY for use by Deaf or hard-of-hearing callers and persons with communication difficulties who live within Newfoundland and Labrador. Register to text with a registered nurse using the 811 NL Healthline app. Download for free from the Apple and GooglePlay app stores.

The Al-Anon Family Groups are a fellowship of relatives and friends of those with alcoholism who share their experiences, strength, and hope.

Email info@al-anonnl.ca for more information.

There are no office hours for this service but messages will be returned ASAP.

Visit http://www.al-anonnl.ca for local meeting listings.

In response to COVID-19 and suspension of face-to-face meetings, we have adopted an appointment plan to keep our First Link clients connected to offer support. If you could promote this information to those in your organization it would be much appreciated.

A provincial charitable organization dedicated to promoting the development of individual , lifelong, and community-based supports and services for autistics, their families, and caregivers.

For more information, call the provincial office at (709) 722-2803.

Bay St. George Pride, NL is a non-profit organization, based out of Stephenville, Newfoundland. Through educational programming and events, we celebrate and promote visibility and acceptance of the 2SLGBTQIA+ community.

Call (709) 643-4444, or visit their Facebook page

Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.

Facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness.

For more information, call (709) 753-8550, or email office@cmhanl.ca or visit Canadian Mental Health Association Newfoundland & Labrador | CMHA-NL (cmhanl.ca)

An extensive network of programs and services that actively reach out and serve local communities throughout the province. Service include emergency and disaster, first aid and CPR, health equipment loans, nutrition and transportation, swimming and water safety, violence, bullying and abuse prevention. Emergency services are available 24/7.

Visit https://www.redcross.ca/about-us/contact-us

A non-for-profit organization established in 1983 by persons with disabilities who believed that a provincial organization is necessary to advance inclusion of personals with disabilities.

For more information call (709) 722-7011, visit www.codnl.ca, or email info@codnl.ca

A community based charitable organization that offers information, support, resources, and training regarding mental health/illness for individuals, families, and other community groups and agencies.

Call Corner Brook office at (709) 639-1189 Monday to Friday 8:30 a.m. - 4:30 p.m.

Visit their website at http://www.envision.ca/webs/cmhi/ or their Facebook page.

Counsellors are available to support individuals who have mental health or substance use concerns as well as family and friends who are affected.

Counsellors aim to match treatment intensity to each individuals’ unique journey of mental wellness and recovery.

Our counselling teams may include Social workers, Nurses, Psychologists, Occupational Therapists and other professionals.

Eastern Central Western Labrador-Grenfell

A 24/7 text line that connects individuals with a trained, volunteer crisis responder. The service is free, confidential, and provided by Kids Help Phone.

Youth can text 'CONNECT' to 686868 to connect. Adults can text 'WELLNESS' to 741741 to connect.

Dialectical Behavior Therapy (DBT) is a comprehensive, evidence-based treatment that works to provide a balance of acceptance and change using validation, problem solving and behaviour change strategies. DBT strives to help people acquire, strengthen and generalize new skills. Comprehensive treatment consists of weekly individual therapy sessions, a 24-week skills group, a consultation team for therapists and the availability of coaching calls to assist with skill development if necessary. For more information or to make a referral please call:

Corner Brook: (709) 634-4506, Monday to Friday 8:30 a.m. - 4:30 p.m.

Stephenville: (709)643-8740, Monday to Friday 8:30 a.m. - 4:30 p.m.

Doorways provides rapid access to mental health and addictions counselling services ‘one session at a time’. While most locations offer a drop-in service, some locations provide same-day, next day, or appointments by phone. Drop-in counselling services are available without an appointment or referral.

If further counselling is required, staff will work with you to provide access to additional services and supports.

Doorways is not an emergency service. In a medical emergency, call 911. In the case of a mental health or addictions crisis call 811, or proceed to the nearest emergency department.

To find Doorways in your area, click on your region below or call 811 and a Healthline nurse will provide you with a contact number.

Eastern Central Western Labrador-Grenfell

A leadership advocacy group dedicated to promoting research and providing public support services and information about matters related to eating disorders, including information on available treatment services for individuals and families who experience disordered eating.

For more information, call 1-855-722-0500 or visit Eating Disorder Foundation of NL (edfnl.ca)

A 24/7 Emergency communal living shelter located in Corner Brook for anyone experiencing homelessness.

Please call 1-833-724-2444

The number of barriers to accessing services can sometimes be great, particularly for people with disabilities. With a focus on empowering the people to do their own advocacy, at Empower we help people build their own skills and determine their own approach to solve the problems they face. At Empower, we want to encourage independent living by helping people build their own skills and develop their own approach to the problems they may face.

FASDNL is a pan-provincial organization working to educate, provide supports and resources, and raise awareness about fetal alcohol spectrum disorder (FASD). FASDNL provides FASD training and offers a monthly group for parents and caregivers. Visit www.fasdnl.ca

The First Responders Warmline is available to provide mental health support to paramedics and other first responders, so that they can continue to help and support others.

Staffed by first responders trained in the delivery of peer support, the warmline is available:

Seven Days A Week
11:30 a.m. - 11:30 p.m. Labrador time
12:00 p.m. - 12:00 a.m. Island time

If you are a first responder and would like to talk to someone, call 1-709-237-4180.

Programs that distribute free groceries or vouchers to eligible individuals and families on low income.  To find a food bank in your area of Newfoundland and Labrador please visit the website listed here.

This is an inpatient unit to serve clients over the age of 65 who require assessment, treatment, and diagnoses for a new onset of a psychiatric illness or new onset of cognitive decline. The unit also provides assessment and treatment for clients of any age who have a diagnosed dementia with challenging psychiatric or behavioral symptoms. Clients can be admitted to this unit via the Waterford Hospital's emergency room, direct admission via psychiatrist outpatient clinics, or upon referral from psychiatrists, family doctors, or nurse practitioners.

An intensive outpatient program for individuals age 18+, across the province diagnosed with anorexia nervosa, bulimia nervosa, or other specified feeding and eating disorder. Referral required.

Provides three-week inpatient treatment for men and women 19+ who are experiencing a substance use and/or gambling problem. Individuals must be referred by an addictions counselor or other community professional.

Provides opportunities for the rehabilitation of people involved in the criminal justice system through program interventions, public education, crime prevention strategies, and restorative justice principles.

"Kids Help Phone is Canada’s only 24/7 e-mental health service offering free, confidential support to young people in English and French. You can reach a professional counsellor at Kids Help Phone in English or French 24/7 by calling 1-800-668-6868. Our phone service is also offered in Ukranian, Russian, Pashto, Dari, Mandarin and Arabic with the help of trained interpreters. With Crisis Text Line powered by Kids Help Phone, you can chat with a trained, volunteer crisis responder for support any time, about anything, via text message. To start using the texting service, text CONNECT to 686868." 

You can also visit KidsHelpPhone.ca for online resources

Community agency led by individuals who live with mental health and/or addictions issues. One-on-one peer support, group peer support, and public education and training.

- Warmline hours are 10am-12am
- Peer Virtual Group is Tuesday 6-8
- Family Virtual Support Group is Thursday 6-8

The Mental Health and Addictions Systems Navigator helps individuals navigate and connect with mental health and addiction services in the province. If the navigator is unavailable, individuals can leave a voicemail and they will return the call.

Call 752-3916 or 1-877-999-7589; VRS calls are welcome or email barry.hewitt@easternhealth.ca

Monday to Friday, 8:30 a.m. - 4:30 p.m.

The Parent-Child Mother Goose Program® is a group experience for families with babies and young children. The program focuses on introducing participants to the pleasure and power of using rhymes, songs and stories in their everyday lives. The Parent-Child Mother Goose Program® is a preventative, early intervention program that nurtures the attachment between parent and child.

For more information email: info@mothergoosenl.ca

A service of Memorial University of Newfoundland and Labrador (MUN) for it's students. The Counselling and Psychological Services at MUN Grenfell site in Corner Brook offers individualized personal counselling and health and wellness supports and is dedicated to helping students remain healthy and make good life choices while pursuing their academic goals.

Hours:

Monday to Friday, 9:00 a.m. - 4:00 p.m.

Fellowship of individuals living with drug addiction. For schedule information and access to online groups in Newfoundland and Labrador, please visit http://www.nlareana.ca/

The National Overdose Response Service (NORS) is an overdose prevention hotline for Canadians providing loving, confidential, nonjudgmental support for you, whenever and wherever you use drugs.

The service is free and available 24/7.

To access this service please call 1-888-688-6677 (NORS)

Promote, enhance, and encourage the health, social, educational, economic, cultural, and political well-being of Aboriginal women.

Call Stephenville office at (709) 643-1290, or in person at 90 Main Street Stephenville

Monday to Friday, 8:30 a.m. - 4:30 p.m.

The Newfoundland and Labrador Public Libraries operates 94 libraries around the province.  Our materials on a wide variety of health topics are available on loan for free with a valid library card.  Our materials  may be available in several different formats such as regular print, eBooks and as audio-books.   You can apply for a library card online. Each library also has public computers that you can use to access the Internet.

NL Housing is a provincial Crown Corporation which operates under the authority of the Housing Corporation Act. It is governed by a Board of Directors appointed by the Lieutenant-Governor in Council. The Board represents different geographic areas and interest groups and reports to the Government of Newfoundland and Labrador through the Minister of Children, Seniors and Social Development and Minister Responsible for the Newfoundland and Labrador. NL Housing's clientele consists of individuals and families with low-to-moderate incomes who require assistance in accessing or maintaining safe, adequate and affordable housing. The programs delivered serve renters, homeowners, those at risk of, or who are experiencing, homelessness and distinct populations whose housing needs are particularly acute, including persons with disabilities, persons with complex needs, seniors, youth, victims of intimate partner violence and Indigenous persons.
NL Housing offers a diverse range of programs across the housing continuum to meet the needs of clients, including:
• Operation and maintenance of the Corporation's 5,575 public social housing units throughout the Province to over 12,000 low-income clients.
• Partner-Managed Housing Program that provides financial and technical support to partner-managed and cooperative housing providers offering subsidized housing to over 1,600 low to moderate income households throughout the province.
• Rental Supplement Program that provides rental assistance to low-income households in private accommodations which assists over 2,000 lowincome individuals secure affordable housing.
• Home Repair programs that provide financial assistance to over 1,400 low-income homeowners to complete much needed repairs to their homes, improve accessibility or to make energy efficiency improvements.
• Supportive Living Program that provides grants to non-profit organizations to provide services and supports or build community capacity towards addressing and preventing homelessness. In 2019-20, this program funded 22 partner organizations to deliver 28 projects across Newfoundland and Labrador, supporting over 5,000 individuals.
• Emergency Shelter Program which manages a 24/7 toll free number to support individuals experiencing homelessness. NL Housing engages a range of non-profit and private shelter operators to respond to required emergency shelter placement for individuals experiencing homelessness and connect them to supports to secure permanent housing as quickly as possible. In 2019-20, over 1,000 individuals accessed services of this program.
• Transition Housing Program that provides funding to the Province's 10 transition houses to provide safe short-term accommodations, services and resources to support women and their children who are vulnerable for, at risk of, or have been subjected to intimate partner violence. In 2019-20, there were almost 850 admissions to this program.
Additional information about eligibility and access to programs and services offered by NL Housing, as well as the current mandate, can be found at the
Newfoundland and Labrador Housing Corporation website

For regional housing enquiries, other than application status, please contact your local regional office:

Avalon Regional Office:  709 724-3000
Corner Brook:  709 639-5201
Gander: 709 256-1300
Goose Bay:  709 896-1920
Grand Falls-Windsor:  709 292-1000
Marystown: 709 279-5375
Stephenville: 709 643-6826

Nobody’s Perfect (NP) is a nationally recognized parent support and education program for parents of children from birth to age five. It is a free and voluntary parenting program designed to meet the needs of parents who are new, young, single, socially or geographically isolated or who have low income or limited formal education offered in community Family Resource Centres throughout Newfoundland and Labrador.  As a strengths based program, it works with parents where they are, is based on what parents want to learn about while giving you and your child a safe place to meet others with children of the same age and with whom they share interests & concerns.  Programs are offered in person and virtually.

For more information: https://nobodysperfect.ca/provincial-contacts/newfoundland-and-labrador/

This Facebook support group is for parents/primary caregivers of LGBTQ kids and youth - with a particular focus on support for parents with kids who are gay, lesbian, bisexual, pansexual or questioning their sexuality. This group is private and only people in the group can see who is a member or what is posted. If you are interested in joining this group simply click on “Join Group” and you will be asked a few screening questions or email parentsoflgbtqyouthnl@gmail.com for more information.

Fellowship for individuals identified seeking support and information on sexual orientation, gender identity and gender expression.

Find us on Facebook.

Offering addiction prevention and mental health promotion services and information to individuals, families, communities, organizations, and professional groups.

For a complete list of services visit https://www.westernhealth.nl.ca/addictions-prevention-and-mental-health-promotion-2/

Provincial Mental Health groups are offered around a wide variety of mental health and addictions issues. These groups are one way to increase accessibility to services across our province. Provincial Mental Health groups are offered virtually and are facilitated by local mental health clinicians. Group topics vary and are expanding in their diversity.

Click Here to Learn More

Support is available to women experiencing domestic violence. If you would like help with safety planning, or just to talk, there are women's centres in nine regions of the province. You can contact the one nearest you. If you are ready to leave a situation of domestic violence, there are Transition Houses all across the province who provide shelter to women and children fleeing violence. You can contact the provincial Transition House crisis line. If you are in immediate danger, please call 911

Psychiatric emergency services are available in any emergency department.  The emergency department is staffed on a 24-hour basis.  A health professional, such as a Doctor or Nurse, assess all patients who present with mental health and addiction concerns.  The department also has access, when needed, to 24-hour, on-call coverage by a Psychiatrist or psychiatric staff.

Visit the emergency department nearest you.

The Recovery Centre in St. John’s is open to anyone in the province who is 16+ and needs help while withdrawing from alcohol, drugs and/or gambling.  (You may remember this service as “detox”, but things have changed).  We now have around-the-clock nursing support and can provide medication to help with your withdrawals as needed.  Once you start to feel better, we have a counsellor and meetings to support you as you begin your recovery.

24/7 Crisis line offering support and information to those who have experienced sexual assault in Corner Brook and surrounding areas.

Phone or text (709) 216-4357.

Are you a senior (50+) or do you support a senior? If you need to connect to a resource or service, or have questions about benefits and programs available to seniors in NL, please call SeniorNL's Information and Referral Line at 1-800-563-5599. This confidential line operates Monday to Friday from 8:30 a.m. - 4:30 p.m. and is answered by Peer Support Volunteers, seniors themselves, ready to provide assistance.

Email: info@seniorsnl.ca

www.seniorsnl.ca

Single Parent Association of Newfoundland and Labrador provides supports, through a Foodbank, Employment Support Program, Back to School and Christmas projects, to single parent families in our province. This approach enables single parents to regain control over their lives for the empowerment of themselves and their children.

For more information please contact: span@spanl.ca

Regionally-based councils funded by Women and Gender Equality to advance the status of women by helping them to navigate services such as housing, income support, employment programs, counselling, schools, and more. They also provide public education, programming and advocacy.

Bay St. George Status of Women Council - Stephenville: They offer an affordable temporary housing unit called Karen's Place. Please call Stephenville office at (709) 643-4444. Visit their Facebook page.

Corner Brook Status of Women Council: They offer an affordable, supportive, temporary housing unit called Vesta Place for up to 4 women in a communal living setting. The housing coordinator works directly with the tenants to address issues contributing to homelessness and to connect with various community and government services. They also offer Feminist Counselling (drop-in or by appointment on Mondays, Wednesdays, and Fridays). Please call (709) 639-8522 or visit www.cornerbrookswc.com

Gateway Status of Women Council - Port aux Basques: (709) 695-7505 or visit their Facebook page

Norpen Status of Women Council - Port Saunders: (709) 861-4842 or visit https://norpenstatusofwomen.ca/

A health promotion and education service for people who use drugs that is offered by the AIDS Committee of Newfoundland and Labrador (ACNL).

Visit https://acnl.net/services/swap/swap-services/swap-corner-brook

Office hours are not regular on a daily basis, except during mobile delivery service times. Leave a message on their confidential voice mail, and a staff member will contact you.

Corner Brook office: (709) 634-7927 Tuesday and Thursday evening between 7:00 p.m. - 9:30 p.m. for delivery service

Stephenville office: (709) 649-1013 Wednesday evenings between 6:00 p.m. - 9:00p.m. for delivery service

Take Home Naloxone Kits are for individuals who are at risk of an opioid overdose and for their friends/family who might witness an overdose:

• Call 911 right away if you think that someone is having an overdose
• Naloxone is a temporary medication that can save a life in the event of a fentanyl or other opioid overdose
• Naloxone Kits are free and instruction is provided

 Find a Naloxone Kit near you:

• Call 811 and a Healthline nurse will provide you with a contact number and location. The URL below provides a listing of distribution sites.

The Grace Centre is a provincial inpatient addictions treatment centre for adults aged 18 years and older. It is a voluntary program for individuals who require a more intensive, structured program than can be provided on an outpatient basis.

The program consists of a 28 day treatment service that is holistic in nature and addresses the individual’s physical, social, psychological and spiritual needs through individual, group and family counselling. An extended stay may be available for extenuating circumstances.

The centre is staffed with a multidisciplinary team consisting of a physician, nurse practitioner, nursing, social worker, recreational therapy, occupational therapy, pharmacy, psychology and non-clinical support staff.

Trans Lifeline is a grassroots hotline and non-profit organization offering direct emotional and financial support to trans people in crisis - for the trans community, by the trans community. Hours of operation: 2:30 p.m. to 10:30 p.m., Monday - Friday.

Tuckamore is a live-in treatment Centre for 12 – 18 year olds in the Newfoundland and Labrador who have complex mental health concerns. Tuckamore is located in Paradise and the average length of stay for young people is between 6 - 12 months. The program includes individual, group and family counselling as well as life skills training, recreation, and art and music therapy.  Tuckamore provides a safe home-like environment, a school area, a multipurpose room, a physical fitness area and an apartment for family visiting overnight. You can also ask your physician, nurse, clinician or social worker about other supports for youth in your area (ie. counselling). If Tuckamore is right for you, they can help with a referral.

https://youtu.be/yp_6aEjBzyc

Community Centre offering programs and services to the greater Corner Brook area with a focus on NL Housing tenants and low-income families and individuals.

Monday to Friday, 8:30 a.m. to 4:30 p.m., closed for lunch

Call (709) 634-0050 or visit their Facebook page

A safe place to stay, at no cost, and necessities provided. Accommodation in a communal living setting for up to six weeks. Supportive counselling by experienced, non-judgmental staff, as well as help with securing housing, finances, legal issues, and referrals to other agencies and supports.

24 hour crisis line: 1 -866-634-4198 to speak with a crisis worker.