Service Directory

211 is an information and referral service, provided by United Way, that connects people to local community and government programs and services. Available 24/7 by calling 211 or the following numbers:

Toll-Free Phone: 1-855-258-4126
TTY/Text: 1-855-405-7446

In addition to being an access point, 811 is also an e-mental health tool, confidential and free, and staffed by experienced Registered Nurses. It is available to all residents of Newfoundland and Labrador any time, day or night.

811 HealthLine nurses are available 24/7 to listen, provide support, and connect you to health services in your area. If you are experiencing a mental health and addictions crisis, need support, or are looking for health information, call 811.

811 HealthLine nurses can answer questions you may have about health-related topics that include but are not limited to:

Mental Health & Addictions Crisis Calls: Effective May 2, 2022 services traditionally offered through the Provincial Mental Health Crisis Line will now be provided by the 811 HealthLine. Individuals in need of crisis response or mental health and addictions support can simply dial 811, day or night, to speak with a registered nurse who is a trained crisis intervener.

Nurse Practitioner Virtual Care Service: This service can prevent unnecessary emergency room visits for non-emergent issues. Appointments are available everyday 8 a.m. to 8 p.m., including weekends at no cost to any individual. The nurse practitioner can communicate over the phone or through videoconference. Individuals can book an appointment by calling 811 or using the 811 NL HealthLine app, free through the Apple and GooglePlay app stores.

Dial a Dietician: Dial a Dietician offers evidence-based healthy eating advice and is delivered by local dietitians by calling the NL HealthLine 811 or emailing a dietitian on the 811 HealthLine website. Dial-a-Dietitian connects residents directly to a dietitian; No referral from a health care provider is needed.  This service is available 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., Monday to Friday.

If you use “Voice over Internet Protocol (VoIP)” or web-enabled telephone services like Canada VRS, Skype or Google Talk, 811 may not connect. Instead, call 1-888-709-2929 to reach the HealthLine. Out of Province cell phones will not connect to 811. Please use a landline.

Text option in the 811 HealthLine app is available ONLY for use by Deaf or hard-of-hearing callers and persons with communication difficulties who live within Newfoundland and Labrador. Register to text with a registered nurse using the 811 NL Healthline app. Download for free from the Apple and GooglePlay app stores.

The Aboriginal Family Centre promotes social, cultural, educational, physical, emotional, and nutritional growth with Metis, First Nation and Inuit children (infancy - six years) and their parents/caregivers.

Alcoholics Anonymous is a fellowship of people who share their experience, strength and hope with each other so that they may solve their common problem and help others to recover from alcoholism.  The only requirement for membership is a desire to stop drinking.

Our Toll Free Help Line is available at 1-888-579-5215 (579-5215 for local callers in St. John's).

For meeting information, call (709) 579-6091 or visit https://area82aa.org/find-a-meeting.

To download the AA Meeting Guide app, visit https://www.aa.org/meeting-guide-app.

There are no office hours for this service but messages left will be returned ASAP.

Offers programs and services that support all aspects of immigrant integration, ranging from settlement information and orientation to language learning, skills development and employment. For information, call (709) 944-7775 or email bsoper@ancnl.ca.

A provincial charitable organization dedicated to promoting the development of individual , lifelong, and community-based supports and services for autistics, their families, and caregivers.

For more information, call the provincial office at (709) 722-2803.

This search facility can be used to help you find a Canadian Certified Counsellor (CCC) for counselling/psychotherapy services. These professionals have obtained our CCC designation and are recognized by CCPA as qualified to provide counselling services in Canada.

Find a Counsellor

An extensive network of programs and services that actively reach out and serve local communities throughout the province. Service include emergency and disaster, first aid and CPR, health equipment loans, nutrition and transportation, swimming and water safety, violence, bullying and abuse prevention. Emergency services are available 24/7.

Visit https://www.redcross.ca/about-us/contact-us

The Charles J Andrew Youth Treatment Centre offers a Family Healing Program with clinical and/or land-based components. It also provides a day program, counselling services, community outreach, education services, and early intervention with local schools.

Provides support for youth ages 12 -18, offering programs and services that focus on the needs of youth and assisting with the development of healthy families and communities. For information call:

• Happy Valley-Goose Bay: (709) 896-8302 ext. 215 or email cynhvgb@gmail.com
• Southern Labrador/Strait of Belle Isle: (709) 927-5151
• St. Anthony: (709) 454-2592 or email communityyouthnetwork@gmail.com

Provides free financial counselling focused on a client's particular needs.  The goal is to provide consumers with a sense of financial well-being through counselling and education.

Provides leadership in provincial policies and programs related to mental health and addictions in Newfoundland and Labrador.

A 24/7 helpline for individuals experiencing domestic violence.

This province-wide, toll free number (1-888-709-7090) will detect the region where the caller is located and immediately connect them with one of ten transitions houses that are part of the Transition House Association of Newfoundland and Labrador.

The caller is then able to immediately speak with a trained professional who will assist them directly, or connect them to the appropriate service or organization in the community, including women’s centres, Violence Prevention NL organizations, government departments, or medical and policing services.

Call or text 1-888-709-7090

A leadership advocacy group dedicated to promoting research and providing public support services and information about matters related to eating disorders, including information on available treatment services for individuals and families who experience disordered eating.

For more information, call 1-855-722-0500 or visit Eating Disorder Foundation of NL (edfnl.ca)

A 24/7 service of the Newfoundland and Labrador Housing Corporation for anyone experiencing homelessness.

Call 1-833-724-2444.

Programs, supports, and resources to enhance the social, mental, educational, and physical development of children, age 0-6, and their families in a safe and inclusive environment. For a complete listing of Family Resource Centres and their associated satellite offices in Newfoundland and Labrador, visit https://www.childcare.gov.nl.ca/public/ccr/centres.

FASDNL is a pan-provincial organization working to educate, provide supports and resources, and raise awareness about fetal alcohol spectrum disorder (FASD). FASDNL provides FASD training and offers a monthly group for parents and caregivers. Visit www.fasdnl.ca

The First Responders Warmline is available to provide mental health support to paramedics and other first responders, so that they can continue to help and support others.

Staffed by first responders trained in the delivery of peer support, the warmline is available:

Seven Days A Week
11:30 a.m. - 11:30 p.m. Labrador time
12:00 p.m. - 12:00 a.m. Island time

If you are a first responder and would like to talk to someone, call 1-709-237-4180.

Flexible Assertive Community Treatment (FACT) Teams provide treatment of illness and symptoms, hands-on assistance with daily living activities and recovery support for individuals, usually over the age of 18 years, with serious mental illness and concurrent disorders. FACT strives to ensure continuity of care and prevent unnecessary admissions to hospital by providing intensive services for individuals within their communities through assertive community outreach. To learn more about FACT call:

Happy Valley-Goose Bay & Sheshatshiu (709) 897-2344

Labrador West (709) 285-8311

St. Anthony & South (709) 456-2401 ext. 6246

The Friendly Calls program is a free phone program that is available to any adult 18 years and older who maybe experiencing loneliness and isolation. The program pairs a trained Red Cross volunteer with an adult (18+) who may have limited social and family connections or feels they could benefit from more social interaction over the phone. There is no cost to participate and if the person decides it’s not a good fit for them, they can cancel at any time.

Sign up.

By phone at 1-833-979-9779 (Monday- Friday 9 am - 8 pm)

By email at friendlycalls@redcross.ca

By electronic referral at Friendly Calls Participant Referral Form - Newfoundland and Labrador - Canadian Red Cross. The form is easy to fill out and submit.

Prenatal nutrition and education support program offered through community-based Family Resource Centres. The objective is to support healthy nutrition during the pregnancy and early post-natal period and to promote healthy pregnancy and newborn outcomes. Healthy Baby Club actively supports healthy lifestyles for people who are pregnant using a peer support model with a team approach. Support is offered to the participants by a resource mother or other healthy baby club staff, as well as other club participants. Staff work closely with the other family resource centre team members, the public health nurse and the regional nutritionist to provide prenatal education and support.

Please contact the Family Resource Centre closest to you by clicking the link below.

Provides specialized inpatient addictions treatment services for youth between the age of 12 - 18 years.  Following an assessment by a physician, admission is available when a person’s needs cannot be safely met in community. Services include assessment, diagnosis, treatment and connection to treatment and supports after discharge.

The Labrador West Indigenous Service Centre delivers effective, culturally appropriate programs and services to assist all Indigenous peoples living in or transitioning to Labrador West, operating similarly to a friendship centre. For information, call (709) 288-0471 or email executive.asc@nunatukavut.ca.

International students can access professional counselling in real-time and/or appointment-based  to help with any school, health, or general life concern at no cost to them.  The  keep.meSAFE Student Support Program is available night and day via phone, app, or web based.  The service is completely confidential within the limits of the law and available in 60+ different languages.  Download the MY SSP app, complete a profile, and start a live chat or call with a counsellor anytime anywhere.

Providing support to Indigenous individuals for issues relating to lack of adequate housing, employment, transportation, legal concerns and more. For information call (709) 896-8302 ext. 222 or email jelson@lfchvgbca.

Transition housing available to male, female and LGBQTA individuals 16 years of age and older. The length of stay is short-term, while support staff work with the individual to find permanent housing.

Peer support is provided by individuals with lived experience of mental illness and/or addiction, fully integrated into local mental health and addictions teams (FACT, ODT, etc). A peer supporter offers individualized and/or group services, promoting hope and recovery through conversation and interaction with program staff and individuals participating in RHA programs, and identified supports. For more information on peer support services call:

Happy Valley-Goose Bay: (709) 897-2343

Labrador City/Wabush: (709) 285-8251

St. Anthony: (709) 454-0326

- Warmline hours are 10am-12am
- Peer Virtual Group is Tuesday 6-8
- Family Virtual Support Group is Thursday 6-8

Non-emergency, non-crisis telephone support and referral service. Operated by trained peer supporters.

Available daily, 10:00 a.m. - midnight NST / 9:30 a.m. - 11:30 p.m. AST.

1-855-753-2560

- Warmline hours are 10:00 a.m. - 12 a.m. NST / 9:30 a.m. - 11:30 p.m. AST.
- Peer Virtual Group is Tuesday 6:00 p.m. - 8:00 p.m. NST / 5:30 p.m. - 7:30 p.m. AST.
- Family Virtual Support Group is Thursday 6:00 p.m. - 8:00 p.m. NST / 5:30 p.m. - 7:30 p.m. AST.

The Mental Health and Addictions Systems Navigator helps individuals navigate and connect with mental health and addiction services in the province. If the navigator is unavailable, individuals can leave a voicemail and they will return the call.

Call 752-3916 or 1-877-999-7589; VRS calls are welcome or email barry.hewitt@easternhealth.ca

Monday to Friday, 8:30 a.m. - 4:30 p.m.

The Military Family Resource Centre (MFRC) is a registered non-profit organization governed by a volunteer Board of Directors. Through professional staff and volunteers, the centre aims to develop and provide services, programs and activities to enhance the quality of life for individuals and families within the military community, including emergency childcare and daycare, services to children and youth, as well family separation and reunion support. For more information, call (709) 896-6900 ext. 6060 or email gbmfrc@nf.sympatico. ca.

The Parent-Child Mother Goose Program® is a group experience for families with babies and young children. The program focuses on introducing participants to the pleasure and power of using rhymes, songs and stories in their everyday lives. The Parent-Child Mother Goose Program® is a preventative, early intervention program that nurtures the attachment between parent and child.

For more information email: info@mothergoosenl.ca

A service of Memorial University of Newfoundland and Labrador for its students.  SWCC offers individualized personal counselling and health and wellness supports and is dedicated to helping students remain healthy and make good life choices while pursuing their academic goals.

MUN Grenfell Campus - Corner Brook

Non-profit organization providing information, resources, referrals and support on eating disorders and food and weight preoccupation to individuals with eating disorders and their families.

Community agency offering programs (neurocognitive rehabilitation), supports, and outreach (including advocacy, education, and awareness) throughout the province for persons with neuropsychiatric conditions/brain injury. Aimed at preventing brain injury and supporting persons living with and affected by neuropsychiatric conditions/brain injury.

The Newfoundland and Labrador Public Libraries operates 94 libraries around the province.  Our materials on a wide variety of health topics are available on loan for free with a valid library card.  Our materials  may be available in several different formats such as regular print, eBooks and as audio-books.   You can apply for a library card online. Each library also has public computers that you can use to access the Internet.

NL Housing is a provincial Crown Corporation which operates under the authority of the Housing Corporation Act. It is governed by a Board of Directors appointed by the Lieutenant-Governor in Council. The Board represents different geographic areas and interest groups and reports to the Government of Newfoundland and Labrador through the Minister of Children, Seniors and Social Development and Minister Responsible for the Newfoundland and Labrador. NL Housing's clientele consists of individuals and families with low-to-moderate incomes who require assistance in accessing or maintaining safe, adequate and affordable housing. The programs delivered serve renters, homeowners, those at risk of, or who are experiencing, homelessness and distinct populations whose housing needs are particularly acute, including persons with disabilities, persons with complex needs, seniors, youth, victims of intimate partner violence and Indigenous persons.
NL Housing offers a diverse range of programs across the housing continuum to meet the needs of clients, including:
• Operation and maintenance of the Corporation's 5,575 public social housing units throughout the Province to over 12,000 low-income clients.
• Partner-Managed Housing Program that provides financial and technical support to partner-managed and cooperative housing providers offering subsidized housing to over 1,600 low to moderate income households throughout the province.
• Rental Supplement Program that provides rental assistance to low-income households in private accommodations which assists over 2,000 lowincome individuals secure affordable housing.
• Home Repair programs that provide financial assistance to over 1,400 low-income homeowners to complete much needed repairs to their homes, improve accessibility or to make energy efficiency improvements.
• Supportive Living Program that provides grants to non-profit organizations to provide services and supports or build community capacity towards addressing and preventing homelessness. In 2019-20, this program funded 22 partner organizations to deliver 28 projects across Newfoundland and Labrador, supporting over 5,000 individuals.
• Emergency Shelter Program which manages a 24/7 toll free number to support individuals experiencing homelessness. NL Housing engages a range of non-profit and private shelter operators to respond to required emergency shelter placement for individuals experiencing homelessness and connect them to supports to secure permanent housing as quickly as possible. In 2019-20, over 1,000 individuals accessed services of this program.
• Transition Housing Program that provides funding to the Province's 10 transition houses to provide safe short-term accommodations, services and resources to support women and their children who are vulnerable for, at risk of, or have been subjected to intimate partner violence. In 2019-20, there were almost 850 admissions to this program.
Additional information about eligibility and access to programs and services offered by NL Housing, as well as the current mandate, can be found at the
Newfoundland and Labrador Housing Corporation website

For regional housing enquiries, other than application status, please contact your local regional office:

Avalon Regional Office:  709 724-3000
Corner Brook:  709 639-5201
Gander: 709 256-1300
Goose Bay:  709 896-1920
Grand Falls-Windsor:  709 292-1000
Marystown: 709 279-5375
Stephenville: 709 643-6826

Nobody’s Perfect (NP) is a nationally recognized parent support and education program for parents of children from birth to age five. It is a free and voluntary parenting program designed to meet the needs of parents who are new, young, single, socially or geographically isolated or who have low income or limited formal education offered in community Family Resource Centres throughout Newfoundland and Labrador.  As a strengths based program, it works with parents where they are, is based on what parents want to learn about while giving you and your child a safe place to meet others with children of the same age and with whom they share interests & concerns.  Programs are offered in person and virtually.

For more information: https://nobodysperfect.ca/provincial-contacts/newfoundland-and-labrador/

The hubs provide rapid access to Suboxone and Methadone, and are also available to support community-based physicians, nurse practitioners, pharmacists, and counsellors.

Eastern

Central

Western

Labrador-Grenfell

Fellowship for individuals identified seeking support and information on sexual orientation, gender identity and gender expression.

Find us on Facebook.

Offering prevention and promotion services and information to individuals, families, communities, organizations and professional groups. For more information, contact the Regional Addictions Prevention/Mental Health Promotion Consultant. Monday - Friday, 8:30 a.m. - 4:30 p.m.

Provincial Mental Health groups are offered around a wide variety of mental health and addictions issues. These groups are one way to increase accessibility to services across our province. Provincial Mental Health groups are offered virtually and are facilitated by local mental health clinicians. Group topics vary and are expanding in their diversity.

Click Here to Learn More

Support is available to women experiencing domestic violence. If you would like help with safety planning, or just to talk, there are women's centres in nine regions of the province. You can contact the one nearest you. If you are ready to leave a situation of domestic violence, there are Transition Houses all across the province who provide shelter to women and children fleeing violence. You can contact the provincial Transition House crisis line. If you are in immediate danger, please call 911

Psychiatric emergency services are available in any emergency department.  The emergency department is staffed on a 24-hour basis.  A health professional, such as a Doctor or Nurse, assess all patients who present with mental health and addiction concerns.  The department also has access, when needed, to 24-hour, on-call coverage by a Psychiatrist or psychiatric staff.

Visit the emergency department nearest you.

The Regional Opioid Dependence Treatment Hub has options available for concerns related to opioid use or wanting help to reduce physical, mental and emotional withdrawal symptoms. The ODT program offers Suboxone, Methadone, withdrawal support, counselling support, family support, links to resources, and free Naloxone. In-person (appointment or walk-in), telephone and telehealth service is available throughout the region.

SHIELD (Sexual Health Information Exchange Labrador District) Project is a youth led and adult supported initiative encouraging positive sexual health, personal wellness and healthy relationships through Art, Culture, and Technology (ACT).

Serving women for whom sex work is an occupation and women who are not in the industry by choice in our area. We support anyone with lived experience in the sex industry.

Call or text (709) 771-7171 anytime.

Visit their Facebook page or website at sjwomenscentre.ca/programs/SHOP

Are you a senior (50+) or do you support a senior? If you need to connect to a resource or service, or have questions about benefits and programs available to seniors in NL, please call SeniorNL's Information and Referral Line at 1-800-563-5599. This confidential line operates Monday to Friday from 8:30 a.m. - 4:30 p.m. and is answered by Peer Support Volunteers, seniors themselves, ready to provide assistance.

Email: info@seniorsnl.ca

www.seniorsnl.ca

Single Parent Association of Newfoundland and Labrador provides supports, through a Foodbank, Employment Support Program, Back to School and Christmas projects, to single parent families in our province. This approach enables single parents to regain control over their lives for the empowerment of themselves and their children.

For more information please contact: span@spanl.ca

One of eight regionally-based councils funded by the Women’s Policy Office to advance the status of women by helping them to navigate services such as housing, income support, employment programs, counselling, schools, and more. For more information contact:

• Labrador West Status of Women Council, P.O. Box 171, 227 Humber Avenue, Labrador City, NL, (709) 944-6562, lwsw@crrstv.net
• Mokami Status of Women Council, P.O. Box 329, Station B, 43 Grenfell Street, Happy Valley-Goose Bay, NL, (709) 896-3484 ext. 209, coordinator@mokamiwomen.ca
• NorPen Status of Women Council, 212 Main Street, Port Saunders, NL, (709) 861-4842, executivedirector.npswc@gmail.com

The Safe Works Access Program (SWAP) is a health promotion and education service for people who use drugs. SWAP provides safe drug using equipment throughout the province.

Our services include:

• providing clean supplies for substance use
• disposal of used equipment
• support
• referrals

Visit https://acnl.net/services/swap/, or call or text (709) 634-7927 for the West Coast,  call 709-897-2125 for Labrador, or call or text (709) 757-7927 for all other areas of the province.

Hours of Operation: Monday to Friday, 8:30 a.m. - 12:30 p.m. and 1:00 a.m. - 4:00 p.m. Newfoundland time / Monday to Friday, 8:00 a.m. - 12:00 p.m. and 12:30 a.m. - 3:30 p.m. Labrador time

The Grace Centre is a provincial inpatient addictions treatment centre for adults aged 18 years and older. It is a voluntary program for individuals who require a more intensive, structured program than can be provided on an outpatient basis.

The program consists of a 28 day treatment service that is holistic in nature and addresses the individual’s physical, social, psychological and spiritual needs through individual, group and family counselling. An extended stay may be available for extenuating circumstances.

The centre is staffed with a multidisciplinary team consisting of a physician, nurse practitioner, nursing, social worker, recreational therapy, occupational therapy, pharmacy, psychology and non-clinical support staff.

Trans Lifeline is a grassroots hotline and non-profit organization offering direct emotional and financial support to trans people in crisis - for the trans community, by the trans community. Hours of operation: 2:30 p.m. to 10:30 p.m., Monday - Friday.

Tuckamore is a live-in treatment Centre for 12 – 18 year olds in the Newfoundland and Labrador who have complex mental health concerns. Tuckamore is located in Paradise and the average length of stay for young people is between 6 - 12 months. The program includes individual, group and family counselling as well as life skills training, recreation, and art and music therapy.  Tuckamore provides a safe home-like environment, a school area, a multipurpose room, a physical fitness area and an apartment for family visiting overnight. You can also ask your physician, nurse, clinician or social worker about other supports for youth in your area (ie. counselling). If Tuckamore is right for you, they can help with a referral.

https://youtu.be/yp_6aEjBzyc

Violence Prevention Labrador is a regional committee against violence that aims to increase awareness and provides resources for victims and service providers. It is located in Happy Valley-Goose Bay and serves all of Labrador. For information call (709) 899-3231 or email coordinator@vplabrador.ca.

Violence Prevention Northern Peninsula is a regional committee against violence that aims to increase awareness and provides resources for victims and service providers. It is located in St. Anthony and represents the area from St. Anthony to River of Ponds. For information call (709) 454-3351 or email darlenerice@gov.nl.ca.

A safe place to stay, at no cost, and necessities provided. Accommodation in a communal living setting for up to six weeks. Supportive counselling by experienced, non-judgmental staff, as well as help with securing housing, finances, legal issues, and referrals to other agencies and supports.

24 hour crisis line: 1 -866-634-4198 to speak with a crisis worker.

Youth Early Intervention and Outreach Workers provide support to youth (12-29), support to parents of youth and other family members who are concerned about their teen, and support to schools and community groups for presentation and program delivery on a variety of addictions prevention and mental health promotion topics. To connect with a Youth Outreach Worker call:

• Happy Valley-Goose Bay (709) 896-5074
• Labrador City/Wabush (709) 944-2296
• St. Anthony (709) 454-2424