In addition to being an access point, 811 is also an e-mental health tool, confidential and free, and staffed by experienced Registered Nurses. It is available to all residents of Newfoundland and Labrador any time, day or night.
811 HealthLine nurses are available 24/7 to listen, provide support, and connect you to health services in your area. If you are experiencing a mental health and addictions crisis, need support, or are looking for health information, call 811.
811 HealthLine nurses can answer questions you may have about health-related topics that include but are not limited to:
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Mental Health & Addictions Crisis Calls: Effective May 2, 2022 services traditionally offered through the Provincial Mental Health Crisis Line will now be provided by the 811 HealthLine. Individuals in need of crisis response or mental health and addictions support can simply dial 811, day or night, to speak with a registered nurse who is a trained crisis intervener.
Nurse Practitioner Virtual Care Service: This service can prevent unnecessary emergency room visits for non-emergent issues. Appointments are available everyday 8 a.m. to 8 p.m., including weekends at no cost to any individual. The nurse practitioner can communicate over the phone or through videoconference. Individuals can book an appointment by calling 811 or using the 811 NL HealthLine app, free through the Apple and GooglePlay app stores.
Dial a Dietician: Dial a Dietician offers evidence-based healthy eating advice and is delivered by local dietitians by calling the NL HealthLine 811 or emailing a dietitian on the 811 HealthLine website. Dial-a-Dietitian connects residents directly to a dietitian; No referral from a health care provider is needed. This service is available 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., Monday to Friday.
If you use “Voice over Internet Protocol (VoIP)” or web-enabled telephone services like Canada VRS, Skype or Google Talk, 811 may not connect. Instead, call 1-888-709-2929 to reach the HealthLine. Out of Province cell phones will not connect to 811. Please use a landline.
Text option in the 811 HealthLine app is available ONLY for use by Deaf or hard-of-hearing callers and persons with communication difficulties who live within Newfoundland and Labrador. Register to text with a registered nurse using the 811 NL Healthline app. Download for free from the Apple and GooglePlay app stores.
A 24/7 emergency telephone service that responds to emergencies that require assistance form the police, fire department, or ambulance.
For up to date information and resources regarding COVID-19, please visit the site below.
A 24/7 text line that connects individuals with a trained, volunteer crisis responder. The service is free, confidential, and provided by Kids Help Phone.
Youth can text 'CONNECT' to 686868 to connect. Adults can text 'WELLNESS' to 741741 to connect.
Iris Kirby House provides safe, supportive accommodations to women with our without children who are fleeing family violence in and around the St. John's area.
Local Crisis Line: 753-1492
Toll Free Crisis Line: 1-877-753-1492
Mobile crisis response teams are comprised of mental health and addictions clinicians and trained police officers who respond together to crises in the community. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.
This service is currently available in: Gander and Grand-Falls-Winsor and surrounding communities (see more details below).
This service is available seven days a week from 10:00 a.m. – 10:00 p.m.
To access service please call:
- 911
- 811
Gander and Surrounding Communities
- Gander
- Benton
- Gambo
- Hare Bay
- Dover
- Glovertown
- Tray Town
- Glenwood
- Laurenceton
- Appleton
- Little Burnt Bay
- Stanhope
- Brown’s Arm
Grand Falls-Windsor and Surrounding Communities
- Grand Falls-Windsor
- Bishop’s Falls
- Sandy Point
- Botwood
- Peterview
- Northern Arm
- Point Leamington
- Leading Tickles
- Phillips Head
- Point of Bay
- Charles Brook
- Cottrell’s Cove
- Moore’s Cove
- Fortune Harbour
- Norris Arm South
- Norris Arm North
- Badger
- Buchans Junction
- Millertown
- Buchans
- South Brook
- Robert’s Arm
- Springdale
- Kings Point
Twillingate/New World Island Communities
- Twillingate
- Newville
- Indian Cove
- Merritt’s Harbour
- Sunnyside
- Cottlesville
- Bridge Port
- Moreton’s Harbour
- Pike’s Arm
- New World Island
- Summerford
- Boyd’s Cove
- Birchy Bay
- Baytona
- Loon Bay
- Campbellton
- Lewisporte
- Embree
- Stanhope
- Wing’s Point
- Clarke’s Head
- Crow Head
Mobile crisis response teams are comprised of mental health and addictions clinicians and police officers who are trained to respond together to mental health and addictions-related calls for service. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.
This service is currently available in:
- St. John’s
- Mount Pearl
- Conception Bay South
- Goulds
- Kilbride
- Bay Bulls
- Maddox Cove
- Petty Harbour
- Portugal Cove-St. Philip’s
- Torbay
- Flatrock
- Logy Bay
- Middle Cove
- Outer Cove
- Pouch Cove
- Shoe Cove
This service is available seven days a week from 9 a.m. – 11 p.m.
To access service please call 911 or 811
Mobile crisis response teams are comprised of mental health and addictions clinicians and trained police officers who respond together to crises in the community. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.
This service is currently available in: Corner Brook and Surrounding Communities
This service is available seven days a week Monday - Saturday: 10:00 a.m. – 10:00 pm; Sunday: 10:00am -6:00pm.
To access service please call:
- 911
- 811
Corner Brook and Surrounding Communities
- Corner Brook
- Curling
- Massey Drive
- Mount Moriah
- Reidville
- Lark Harbour
- York Harbour
- Frenchman’s Cove
- Benoit’s Cove (Bennett’s Cove)
- John’s Beach Little Rapids
- Halfway Point
- Cormack
- Cox’s Cove
- Meadows
- Irishtown
- Summerside
- Hughes Brook
- McCivers
- Steady Brook
- Pasadena
- Gallants
- Pinchgut Lake/George’s Lake
- Humber Village/Humber Valley Resort
- Deer Lake
This service is currently available in: Stephenville and Surrounding Communities
This service is available seven days a week Monday - Friday: 8:30 a.m. – 8:30 pm; Saturday and Sunday: 10:30am -6:00pm.
To access service please call:
- 911
- 811
Stephenville and Surrounding Communities
- Stephenville
- Stephenville Crossing
- Mattis Point
- Barachois Brook
- St. George’s
- Shallop Cove
- Jeffrey’s
- Robinsons
- St. David’s
- Maidstone
- Heatherton
- McKays
- Highlands
- Loch Leven
- St. Fintan’s
- St. Theresa’s
- Flat Bay
- Lower Cove
- Sheaves Cove
- Ship Cove
- Kippens
- Port au Port East
- Port au Port West
- Felix Cove
- Campbell’s Creek
- Boswarlos
- Aguathuna
- Piccadilly
- Abraham’s Cove
- West Bay
- West Bay Centre
- Three Rock Cove
- Mainland
- Black Duck Brook
- Winterhouses
- Cape St. George
- Degrau
- Red Brook
- Marche’s Point
- Cold Brook
- Noel’s Pond
- Black Duck Siding
Offering housing, income support, victim services, legal assistance, family law information and support for women (with or without children) fleeing domestic abuse. Open 24/7.
Carbonear & CBN Area
Local Crisis Line: 596-8709
Toll Free Crisis Line: 1-888-596-8709
St. Clair Avenue
Carbonear, NL A1Y 1B9
Mental health emergency unit at the Waterford Hospital that provides assessment of urgent mental health concerns on a walk-in basis.
This service is available 24/7; no referral needed.
St. John's
Psychiatric emergency services are available in any emergency department. The emergency department is staffed on a 24-hour basis. A health professional, such as a Doctor or Nurse, assess all patients who present with mental health and addiction concerns. The department also has access, when needed, to 24-hour, on-call coverage by a Psychiatrist or psychiatric staff.
Visit the emergency department nearest you.
24/7 Crisis line offering support and information to those who have experienced sexual assault in Corner Brook and surrounding areas.
Phone or text (709) 216-4357.
A 24/7 provincial phone line that provides support and information to individuals impacted by sexual violence.
Call 1-800-726-2743 or (709) 747-7757
A safe place to stay, at no cost, and necessities provided. Accommodation in a communal living setting for up to six weeks. Supportive counselling by experienced, non-judgmental staff, as well as help with securing housing, finances, legal issues, and referrals to other agencies and supports.
24 hour crisis line: 1 -866-634-4198 to speak with a crisis worker.
Corner Brook, NL A2H 6C9