In addition to being an access point, 811 is also an e-mental health tool, confidential and free, and staffed by experienced Registered Nurses. It is available to all residents of Newfoundland and Labrador any time, day or night.
811 HealthLine nurses are available 24/7 to listen, provide support, and connect you to health services in your area. If you are experiencing a mental health and addictions crisis, need support, or are looking for health information, call 811.
811 HealthLine nurses can answer questions you may have about health-related topics that include but are not limited to:
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Mental Health & Addictions Crisis Calls: Effective May 2, 2022 services traditionally offered through the Provincial Mental Health Crisis Line will now be provided by the 811 HealthLine. Individuals in need of crisis response or mental health and addictions support can simply dial 811, day or night, to speak with a registered nurse who is a trained crisis intervener.
Nurse Practitioner Virtual Care Service: This service can prevent unnecessary emergency room visits for non-emergent issues. Appointments are available everyday 8 a.m. to 8 p.m., including weekends at no cost to any individual. The nurse practitioner can communicate over the phone or through videoconference. Individuals can book an appointment by calling 811 or using the 811 NL HealthLine app, free through the Apple and GooglePlay app stores.
Dial a Dietician: Dial a Dietician offers evidence-based healthy eating advice and is delivered by local dietitians by calling the NL HealthLine 811 or emailing a dietitian on the 811 HealthLine website. Dial-a-Dietitian connects residents directly to a dietitian; No referral from a health care provider is needed. This service is available 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., Monday to Friday.
If you use “Voice over Internet Protocol (VoIP)” or web-enabled telephone services like Canada VRS, Skype or Google Talk, 811 may not connect. Instead, call 1-888-709-2929 to reach the HealthLine. Out of Province cell phones will not connect to 811. Please use a landline.
Text option in the 811 HealthLine app is available ONLY for use by Deaf or hard-of-hearing callers and persons with communication difficulties who live within Newfoundland and Labrador. Register to text with a registered nurse using the 811 NL Healthline app. Download for free from the Apple and GooglePlay app stores.
A 24/7 emergency telephone service that responds to emergencies that require assistance form the police, fire department, or ambulance.
For up to date information and resources regarding COVID-19, please visit the site below.
A 24/7 text line that connects individuals with a trained, volunteer crisis responder. The service is free, confidential, and provided by Kids Help Phone.
Youth can text 'CONNECT' to 686868 to connect. Adults can text 'WELLNESS' to 741741 to connect.
"Kids Help Phone is Canada’s only 24/7 e-mental health service offering free, confidential support to young people in English and French. You can reach a professional counsellor at Kids Help Phone in English or French 24/7 by calling 1-800-668-6868. Our phone service is also offered in Ukranian, Russian, Pashto, Dari, Mandarin and Arabic with the help of trained interpreters. With Crisis Text Line powered by Kids Help Phone, you can chat with a trained, volunteer crisis responder for support any time, about anything, via text message. To start using the texting service, text CONNECT to 686868."
You can also visit KidsHelpPhone.ca for online resources
Mobile crisis response teams are comprised of mental health and addictions clinicians and police officers who are trained to respond together to mental health and addictions-related calls for service. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system. Service is available seven days a week from 10 a.m. to 10 p.m.
Labrador West Hours
10:00 a.m. - 10:00 p.m., 7 days a week
To access service call:
- 911
- 811
Communities:
- Labrador City
- Wabush
Happy Valley-Goose Bay Hours
10:00 a.m. - 10:00 p.m., 7 days a week
To access service call:
- 911
- 811
Communities:
- Happy Valley-Goose Bay
- Sheshatshiu
Mobile crisis response teams are comprised of mental health and addictions clinicians and police officers who are trained to respond together to mental health and addictions-related calls for service. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.
This service is currently available in:
- St. John’s
- Mount Pearl
- Conception Bay South
- Goulds
- Kilbride
- Bay Bulls
- Maddox Cove
- Petty Harbour
- Portugal Cove-St. Philip’s
- Torbay
- Flatrock
- Logy Bay
- Middle Cove
- Outer Cove
- Pouch Cove
- Shoe Cove
This service is available seven days a week from 9 a.m. – 11 p.m.
To access service please call 911 or 811
Mobile crisis response teams are comprised of mental health and addictions clinicians and trained police officers who respond together to crises in the community. The purpose of these teams is to deliver crisis intervention services directly to people in the community, thereby helping divert individuals from emergency departments and the criminal justice system.
This service is currently available in: Corner Brook and Surrounding Communities
This service is available seven days a week Monday - Saturday: 10:00 a.m. – 10:00 pm; Sunday: 10:00am -6:00pm.
To access service please call:
- 911
- 811
Corner Brook and Surrounding Communities
- Corner Brook
- Curling
- Massey Drive
- Mount Moriah
- Reidville
- Lark Harbour
- York Harbour
- Frenchman’s Cove
- Benoit’s Cove (Bennett’s Cove)
- John’s Beach Little Rapids
- Halfway Point
- Cormack
- Cox’s Cove
- Meadows
- Irishtown
- Summerside
- Hughes Brook
- McCivers
- Steady Brook
- Pasadena
- Gallants
- Pinchgut Lake/George’s Lake
- Humber Village/Humber Valley Resort
- Deer Lake
This service is currently available in: Stephenville and Surrounding Communities
This service is available seven days a week Monday - Friday: 8:30 a.m. – 8:30 pm; Saturday and Sunday: 10:30am -6:00pm.
To access service please call:
- 911
- 811
Stephenville and Surrounding Communities
- Stephenville
- Stephenville Crossing
- Mattis Point
- Barachois Brook
- St. George’s
- Shallop Cove
- Jeffrey’s
- Robinsons
- St. David’s
- Maidstone
- Heatherton
- McKays
- Highlands
- Loch Leven
- St. Fintan’s
- St. Theresa’s
- Flat Bay
- Lower Cove
- Sheaves Cove
- Ship Cove
- Kippens
- Port au Port East
- Port au Port West
- Felix Cove
- Campbell’s Creek
- Boswarlos
- Aguathuna
- Piccadilly
- Abraham’s Cove
- West Bay
- West Bay Centre
- Three Rock Cove
- Mainland
- Black Duck Brook
- Winterhouses
- Cape St. George
- Degrau
- Red Brook
- Marche’s Point
- Cold Brook
- Noel’s Pond
- Black Duck Siding
The National Overdose Response Service (NORS) is an overdose prevention hotline for Canadians providing loving, confidential, nonjudgmental support for you, whenever and wherever you use drugs.
The service is free and available 24/7.
To access this service please call 1-888-688-6677 (NORS)
A 24/7 provincial phone line that provides support and information to individuals impacted by sexual violence.
Call 1-800-726-2743 or (709) 747-7757
A safe place to stay, at no cost, and necessities provided. Accommodation in a communal living setting for up to six weeks. Supportive counselling by experienced, non-judgmental staff, as well as help with securing housing, finances, legal issues, and referrals to other agencies and supports.
24 hour crisis line: 1 -866-634-4198 to speak with a crisis worker.
Corner Brook, NL A2H 6C9